I recently ordered a personalised cheese board for my friends 40th birthday! It's beautiful, but unfortunately it arrived with a crack on the side from the delivery. I emailed the team immediately... Ver mais
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Veja o que dizem as avaliações
Placed an order, it arrived during the day when no one was home (at work). Never left it anywhere or with neighbour. Got Email to say parcel delivery was unsuccessful. I contacted company and was told... Ver mais
A empresa respondeu
I made this order a bit late, last minute thing for a wedding. I emailed them asking if there was any possibility for them to be done quickly and sent out quickly and they stepped up amazingly, the... Ver mais
A empresa respondeu
Superb all round! Placed an initial order that the courier said had been delivered but I didn’t receive it. Contacted Charlotte who went above and beyond to get it resolved and sent a replacement out... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Personalised Gifts Shop
Escrito pela empresa
Created By You, Made By Experts
Personalised Gifts Shop has it all covered; from Birthday Gifts to Wedding Gifts, Anniversary Gifts to Christmas Gifts, you'll find tons of joyful and unforgettable Personalised Gifts for all tastes and budgets in just a few clicks. All our gifts are customised and dispatched by experts almost the same day, with a next-day delivery option always available. 95% of our customers were delighted with our custom-made gifts & the shopping experience! Go on, read some of our happy customers' reviews :)
Personalised Gifts Shop has it all covered; from Birthday Gifts to Wedding Gifts, Anniversary Gifts to Christmas Gifts, you'll find tons of joyful and unforgettable Personalised Gifts for all tastes and budgets in just a few clicks. All our gifts are customised and dispatched by experts almost the same day, with a next-day delivery option always available. 95% of our customers were delighted with our custom-made gifts & the shopping experience! Go on, read some of our happy customers' reviews :)
Informações de contato
UNIT A1 BAIRD COURT, NN8 6QJ, Wellingborough, Reino Unido
- ask@personalisedgiftsshop.co.uk
- www.personalisedgiftsshop.co.uk
4,3
Excelente
4 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Dont care
Dont care . Parcel got lost no offer of replacement . Brought in good faith as a present. If yoi looking for a present for an occasion. DO NOT BUY.
1 de agosto de 2026
Avaliação não solicitada
Resposta da Personalised Gifts Shop
We are very sorry to hear about your experience and understand how disappointing this must have been, especially as your order was intended as a gift. Please could you provide your order number so we can look into this further?
Great service with Great Products
The prompt replies and quick delivery were great
Quality products
Just placed another order.
29 de julho de 2026
Avaliação não solicitada
Resposta da Personalised Gifts Shop
Thank you so much for your lovely review. We're delighted to hear you were pleased with our prompt service, quick delivery and the quality of your order. It means a lot that you've chosen to order from us again, and we really appreciate your continued support.
Personalised Champagne Stopper
Really happy with the personalised champagne stopper we received for my brother & sister in law’s 25th wedding anniversary. They said it was so thoughtful and a really lovely present. Thank you for the prompt turnaround on receiving this in time for their party.
28 de julho de 2026
Avaliação não solicitada
Resposta da Personalised Gifts Shop
Thank you so much for your lovely review. We're delighted to hear that the personalised champagne stopper made such a thoughtful gift for your brother and sister in law's 25th wedding anniversary. It's wonderful to know it arrived in time for their celebration, and we really appreciate you taking the time to share your experience.
Great CS & Quick Processing & Posting
I bought SIX mugs and they were all processed and posted in record time ! Their customer service is fantastic after I changed the wording on one of my mugs within the time frame and had a query about the discount code. Will definitely buy from this company again ⭐️⭐️⭐️⭐️⭐️
27 de julho de 2026
Avaliação não solicitada
Resposta da Personalised Gifts Shop
Thank you so much for your wonderful review. We're delighted to hear that your mugs arrived so quickly and that our team could help with your wording change and discount code query. We really appreciate your kind words and look forward to creating more personalised gifts for you in the future.
Excellent service
Excellent service, I explained I'm they could send my parcel as quickly as they could as it was a bereavement present.
Very impressed, it arrived the next day.
Packed very well also.
Definitely use you again.
30 de julho de 2026
Avaliação não solicitada
Resposta da Personalised Gifts Shop
Thank you so much for your kind review. We are so sorry for your loss and are pleased we could help ensure your gift arrived in time. It means a great deal to hear your feedback, and we really appreciate you taking the time to share your experience. We look forward to helping you again in the future.
Lovely Photo Album ,very well packed…
Lovely Photo Album ,very well packed also Great communication as a problem with shipping that was not there fault and it was quickly sorted .
28 de julho de 2026
Avaliação não solicitada
Resposta da Personalised Gifts Shop
Thank you so much for your lovely review. We're so pleased you were happy with your photo album and that our team could quickly resolve the shipping issue for you. We really appreciate your kind words and hope to welcome you back again soon.
Absolutely amazing
Absolutely amazing. Ordered on a Sunday, sent an email asking for a speedy delivery and the items arrived Wednesday. I am so pleased with them and know they will be very much appreciated by the person I’ve bought them for. Highly recommend x
29 de julho de 2026
Avaliação não solicitada
Resposta da Personalised Gifts Shop
Thank you so much for your lovely review. We're delighted to hear your order arrived in time and that you're so pleased with your gifts. We hope the recipient loves them just as much, and we really appreciate your recommendation.
Excellent service
From the minute I ordered, to receiving my personalised frame, the experience was amazing. So easy to order, upload photo. Received within a few days, and the quality of the photo is fantastic, even better than if I had done it myself. The frame is of beautiful quality and personalised message is also perfect. Would highly recommend and definitely would use again.
23 de julho de 2026
Avaliação não solicitada
Resposta da Personalised Gifts Shop
Thank you so much for your wonderful review. We are delighted to hear that you found the ordering process easy and that you were so pleased with the quality of your personalised frame. It means a great deal to know you would recommend us, and we look forward to creating more special gifts for you in the future.
Lovely items and fantastic customer service
Bookmarks were so cute! Perfect little gifts for teachers. I’d paid for next day delivery but my items didn’t arrive in time (couriers fault) but Charlotte from customer services went above and beyond in assisting me and helping with getting my order to me. Absolutely fantastic customer service and brilliant communications
15 de julho de 2026
Avaliação não solicitada
Resposta da Personalised Gifts Shop
Thank you so much for your lovely review. We're delighted to hear you loved the bookmarks and that they made perfect gifts for the teachers. We're sorry your order was delayed by the courier, but it's wonderful to know Charlotte was able to support you and provide the level of service you deserved. We'll be sure to pass on your kind words to her, and we hope to welcome you back again soon.
Amazing customer service
Amazing customer service, very accessible so if you have any issues you can easily contact someone (unlike a lot of large business where they have bots replying with automated messages). One of my parcels was damaged on transit. I contacted the seller and they were able to remake a send my personalised item out for next day delivery. Very happy with quality of items received and excellent customer service provided. Very professional. Gift was given to school teachers and they loved it! Defo recommend.
21 de julho de 2026
Avaliação não solicitada
Resposta da Personalised Gifts Shop
Thank you so much for your wonderful review. We’re delighted to hear that you found our customer service helpful and that we were able to quickly resolve the issue with your order. It’s fantastic to know the gifts were well received by the teachers, and we truly appreciate your recommendation and kind words.
I’ve ordered a few times with this…
I’ve ordered a few times with this company and would reccomend them.
Especially when I emailed them to say my mug I ordered was blank…. Didn’t have the photo on It I ordered.
Charlotte got back to me within a few minutes, and explained I had ordered a magic mug, I had to put hot water in it, how stupid did I feel, 🤦🏼♀️ I didn’t know I’d ordered a magic mug, I did apologise, as felt so thick!! 😂
Poor Charlotte, thank you for being understanding!!!
Customer service, is outstanding!!
22 de julho de 2026
Avaliação não solicitada
Resposta da Personalised Gifts Shop
Thank you so much for your lovely review and for being a returning customer. We're so pleased Charlotte was able to help and put your mind at ease. Magic mugs can certainly be surprising the first time, and we're glad everything worked out in the end. We really appreciate your kind words about our customer service and look forward to helping you again soon.
First class service as always
First class service as always, very fast efficient company, I will always return to buy of PGS
19 de julho de 2026
Avaliação não solicitada
Resposta da Personalised Gifts Shop
Thank you so much for your kind review. We're delighted to hear you've had another great experience with us. Your continued support means a lot, and we look forward to helping you again soon.
So happy with this company/service
So happy with this company/service
I ordered 6 personalised water bottles for my friends. They were a big hit- they absolutely loved them!
And they came super fast. Phew!
Very efficient friendly and creative. Will definitely use again and highly recommend it too.
16 de julho de 2026
Avaliação não solicitada
Resposta da Personalised Gifts Shop
Thank you so much for your lovely review. We're delighted to hear the personalised water bottles were such a hit with your friends and that they arrived in time. It means a lot to know you found our service efficient and friendly, and we look forward to creating more special gifts for you in the future.
Amazing products and service
Amazing products, quick deliverly, fantastic customer service. We have ordered gifts for loads of friends, family and teachers and everything has been exceptional. We couldn't be happier and so were all the recipients of their gifts.
21 de julho de 2026
Avaliação não solicitada
Resposta da Personalised Gifts Shop
Thank you so much for your wonderful review. We're delighted to hear you've been happy with both our products and service, and that your friends, family and teachers loved their gifts too. We really appreciate your continued support and look forward to helping you create more special gifts in the future.
I have used Personalised Gifts Shop for…
I have used Personalised Gifts Shop for many years, the service you receive from ordering to receiving the items is second to none. You are made to feel important, the quality of the products is high and the speed of delivery is exceptional.
On the rare occasions that there is an issue just an email to customer services gets a quick response and a quick resolution. I cannot praise this company enough, and would recommend them for quality, speed, efficiency and care. Small businesses provide a much more personal service.
18 de julho de 2026
Avaliação não solicitada
Resposta da Personalised Gifts Shop
Thank you so much for your continued support over the years. It means a great deal to hear such kind feedback about both our products and customer service. We truly appreciate your recommendation and look forward to creating many more personalised gifts for you in the future.
There was an initial problem which was…
There was an initial problem which was sorted out promptly and professionally
20 de julho de 2026
Avaliação não solicitada
Resposta da Personalised Gifts Shop
Thank you for taking the time to leave your review. We're sorry there was an initial issue, but we're pleased we were able to resolve it promptly for you. We really appreciate your feedback and hope to welcome you back again soon.
Resposta da Personalised Gifts Shop
Thank you for taking the time to leave us a review. We're so pleased to hear your order arrived well packed, and we hope you enjoy your purchase. We look forward to welcoming you back again soon.
I don’t normally do reviews but I had…
I don’t normally do reviews but I had to say something.
The availability of personalised gifts are brilliant , I had a small issue and contacted customer service . I must say they were fantastic , got back within hours and sorted out my problem so quickly and then kept me up to date with my order . Will definitely use again , Great products , 5 stars 🌟
16 de julho de 2026
Avaliação não solicitada
Resposta da Personalised Gifts Shop
Thank you so much for taking the time to leave such a lovely review. We're delighted to hear that you enjoyed our range of personalised gifts and that our customer service team was able to resolve your issue quickly and keep you updated throughout. We really appreciate your kind words and look forward to creating more special gifts for you in the future.
Lovely company
Lovely company, had slight issue with order and they responded and resolved with great communication!
7 de julho de 2026
Avaliação não solicitada
Resposta da Personalised Gifts Shop
Thank you so much for your kind review. We're really pleased we could resolve the issue for you and that you were happy with the communication from our team. We truly appreciate your support and hope to see you again soon.
Highly recommended
I had an excellent experience with Personalised Gifts Shop and would highly recommend them.
I accidentally selected the wrong delivery option and was worried my personalised order wouldn’t arrive in time. I contacted their customer service, and they kindly upgraded my delivery to Next Day free of charge. They were friendly, understanding, and incredibly helpful throughout.
My order arrived on time, and the personalised gift was exactly as expected. The quality was fantastic, and the whole experience exceeded my expectations.
Thank you for your outstanding customer service. I will definitely be ordering from Personalised Gifts Shop again and would highly recommend them to anyone looking for beautiful personalised gifts.
16 de julho de 2026
Avaliação não solicitada
Resposta da Personalised Gifts Shop
Thank you so much for your lovely review. We are delighted to hear that our team could help get your order to you in time and that you were pleased with both the quality of your personalised gift and the service you received. Your kind words and recommendation mean a great deal to us, and we look forward to creating more special gifts for you in the future.
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