Personalised Gifts Shop Avaliações 

4.141
•
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I recently ordered a personalised cheese board for my friends 40th birthday! It's beautiful, but unfortunately it arrived with a crack on the side from the delivery. I emailed the team immediately... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Placed an order, it arrived during the day when no one was home (at work). Never left it anywhere or with neighbour. Got Email to say parcel delivery was unsuccessful. I contacted company and was told... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I made this order a bit late, last minute thing for a wedding. I emailed them asking if there was any possibility for them to be done quickly and sent out quickly and they stepped up amazingly, the... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Superb all round! Placed an initial order that the courier said had been delivered but I didn’t receive it. Contacted Charlotte who went above and beyond to get it resolved and sent a replacement out... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Souvenirs

Sobre Personalised Gifts Shop

Escrito pela empresa

Created By You, Made By Experts

Personalised Gifts Shop has it all covered; from Birthday Gifts to Wedding Gifts, Anniversary Gifts to Christmas Gifts, you'll find tons of joyful and unforgettable Personalised Gifts for all tastes and budgets in just a few clicks. All our gifts are customised and dispatched by experts almost the same day, with a next-day delivery option always available. 95% of our customers were delighted with our custom-made gifts & the shopping experience! Go on, read some of our happy customers' reviews :)

Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

4 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(4.141)

349 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Wonderful service and stunning item

Wonderful service and stunning item. Couldn't have asked for anything more beautiful. Bought a picture frame with words and leaves on it for a neighbour who lost her husband and it was perfect. I also recommend getting a box for this type of thing if it is a gift. It was well packaged up and immaculate. I can't think you enough. So beautiful.

27 de junho de 2026
Avaliação não solicitada
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Resposta da Personalised Gifts Shop

Thank you so much for your lovely review. We’re really pleased to hear the frame was so special and arrived well packaged. Your kind words mean a lot to us.

Avaliado com 5 de um total de 5 estrelas

Amazing service definitely will order…

Amazing service definitely will order from here again really happy with product

24 de junho de 2026
Avaliação não solicitada
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Resposta da Personalised Gifts Shop

Thank you so much for your lovely review. We're delighted to hear that you were happy with both the product and the service. We really appreciate your support and look forward to creating something special with you again in the future.

Avaliado com 5 de um total de 5 estrelas

I have ordered a few times from here…

I have ordered a few times from here and it’s always fantastic, the items are always beautiful and the customer service is excellent even when I’m probably being a massive pain! Customer for life here. I highly recommend!

20 de junho de 2026
Avaliação não solicitada
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Resposta da Personalised Gifts Shop

Thank you so much for your wonderful review. It means so much to hear that you've had such positive experiences with us. We really appreciate your continued support and kind words about both our products and customer service. We look forward to creating many more personalised gifts for you in the future.

Avaliado com 5 de um total de 5 estrelas

Excellent customer service - they put things right

I initially had concerns about the quality of my Father’s Day photo collage when it first arrived, so I contacted customer services. I was really impressed by how quickly and professionally they handled my complaint.

The team listened to my concerns, rectified the issue promptly, and ensured the replacement arrived before Father’s Day. The updated product was much better, and I was very pleased with the final result.

Excellent customer service, great communication, and a genuine commitment to customer satisfaction. Thank you for going above and beyond to make things right. I wouldn’t hesitate to order from Personalised Gifts Shop again.

18 de junho de 2026
Avaliação não solicitada
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Resposta da Personalised Gifts Shop

Thank you for your lovely review. We’re so pleased we could resolve this quickly and get the replacement to you in time for Father’s Day. We really appreciate your kind words and support.

Avaliado com 3 de um total de 5 estrelas

Poor Print Quality

I ordered a personalised Father’s Day poster with a frame from Personalized Gift Shop. The frame itself arrived in good condition and looked nice, but I was very disappointed with the quality of the poster.
The print quality was extremely poor and looked as if it had been printed on ordinary printer paper rather than high-quality photo paper. Honestly, it is something I could have printed myself at home. For a personalised gift that is meant to be special, I expected a much more professional finish.

Update: After I posted my review, the company contacted me, carefully looked into the issue, and sent me a replacement print free of charge. The new print is of very good quality, and I really appreciate the way they handled my complaint.
However, I still believe that the original product should never have been sent in that condition in the first place. While I'm grateful that they resolved the issue, the replacement doesn't change the fact that the initial order was disappointing. For that reason, I don't feel it's appropriate to give a full five-star rating.

10 de junho de 2026
Avaliação não solicitada
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Resposta da Personalised Gifts Shop

Thank you for your review. We are very sorry to hear that you were disappointed with the quality of the poster you received, as this is not the standard we aim to provide. We would love the opportunity to look into this further for you. Please could you share your order number with us so we can look into this further for you?

Avaliado com 5 de um total de 5 estrelas

Absolutely excellent!!

Absolutely excellent!!. I ordered 2 personalised items which were delivered very quickly. I had an issue with one of the items and contacted the company. Charlotte was absolutely amazing and sorted out a replacement extremely quickly, without any fuss. The prices on the site are competitive and a lot less than you would expect. This will now be my first stop for personalised gifts. Make sure you take a look at their website, you won't be disappointed.

12 de junho de 2026
Avaliação não solicitada
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Resposta da Personalised Gifts Shop

Thank you so much for your wonderful review. We're delighted to hear that your order arrived quickly and that any issue was resolved promptly and smoothly. We really appreciate your support and look forward to helping you again in the future.

Avaliado com 5 de um total de 5 estrelas

What a lovely experience

What a lovely experience, I had a query about delivery which was responded to quickly, efficiently and felt very personally considered by Charlotte, something I highly value. i thought when my husband opened his gift he was going to cry as it was so lovely, well made, and will definitely be very well used. From ordering to opening was all within 3 days, what more could you possibly ask for. I would highly recommend if you have a reason to use them then please do so, I know that I will be buying from them whenever I can.

15 de junho de 2026
Avaliação não solicitada
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Resposta da Personalised Gifts Shop

Thank you so much for your kind words and for taking the time to leave such a lovely review. We're delighted to hear that Charlotte was able to help with your delivery query and that you felt well looked after throughout your experience. It means a great deal to know that your husband loved his gift and that it arrived so quickly. Thank you for your recommendation and support. We look forward to creating more special gifts for you in the future.

Avaliado com 5 de um total de 5 estrelas

Great service, shame about Evri

The service I had from Personalised gift shop was five star and the product is exactly what I wanted.
Unfortunately Evri managed to completely lose my original gift but Charlotte at customer services came to the rescue and organised a replacement which arrived safely and was much appreciated.

13 de junho de 2026
Avaliação não solicitada
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Resposta da Personalised Gifts Shop

Thank you so much for your lovely review. We’re so pleased Charlotte was able to help and that your replacement arrived safely. We really appreciate your kind words and are glad you’re happy with your order.

Avaliado com 5 de um total de 5 estrelas

PGS always comes up trumps when…

PGS always comes up trumps when searching for that extra special personalised gift 🎁 for a family member or friend, even their customers service is amazing. Definitely 💯 recommend to all xxx 😘

10 de junho de 2026
Avaliação não solicitada
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Resposta da Personalised Gifts Shop

Thank you so much for your lovely review. We’re so pleased to hear you love shopping with us for those extra special gifts, and your recommendation really means a lot to us.

Avaliado com 5 de um total de 5 estrelas

Lovely personalised products perfect…

Lovely personalised products perfect for gifts! I had a slight issue with one of my products and they resolved it straight away! Would definitely recommend and purchase again in the future!

12 de junho de 2026
Avaliação não solicitada
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Resposta da Personalised Gifts Shop

Thank you so much for your lovely review. We’re so pleased to hear you loved your personalised gifts and that our team could resolve the issue quickly for you. We really appreciate your recommendation and look forward to welcoming you back again in the future.

Avaliado com 5 de um total de 5 estrelas

Excellent!

Incredibly fast service for a personalised gift! Superb quality item with effective and friendly communication throughout. Thank you!

10 de junho de 2026
Avaliação não solicitada
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Resposta da Personalised Gifts Shop

Thank you so much for your kind words. We're delighted to hear that you were pleased with both the quality of your personalised gift and the service you received. Providing fast turnaround times and friendly communication is something we take great pride in, so it's wonderful to know we met your expectations. Thank you for choosing us, and we hope to help again in the future.

Avaliado com 5 de um total de 5 estrelas

Excellent All Round

The quality of the water bottles is wonderful and they were delivered, well packaged, very promptly.
Contact from the suppliers was good and informative and a minor glitch (item out of stock) was quickly sorted with an alternative but still arrived the next day!
If you're looking for personalised items from a reliable company - look no further than here.

9 de junho de 2026
Avaliação não solicitada
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Resposta da Personalised Gifts Shop

Thank you so much for your kind review. We're delighted to hear that you were pleased with the quality of the water bottles and that your order arrived quickly and well packaged. We also appreciate your understanding regarding the stock issue, and we're glad our team could provide a suitable alternative without delaying your delivery. Thank you for your recommendation and for choosing us for your personalised gifts.

Avaliado com 5 de um total de 5 estrelas

excellent product

Prompt service and excellent product

3 de junho de 2026
Avaliação não solicitada
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Resposta da Personalised Gifts Shop

Thank you for your lovely feedback. We’re delighted to hear that you were pleased with both the service and the product. We really appreciate your support and hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Fantastic company I ordered a…

Fantastic company I ordered a personalised tea tray for my dad and it's beautifully made and came 2-3 days after I ordered. So I would highly recommend if you're looking for something a bit different that's more personable.

8 de junho de 2026
Avaliação não solicitada
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Resposta da Personalised Gifts Shop

Thank you so much for your lovely review. We're delighted to hear that you were pleased with the personalised tea board and that it arrived so quickly. It's wonderful to know it made the perfect gift for your dad. We really appreciate your recommendation and thank you for choosing us.

Avaliado com 5 de um total de 5 estrelas

Everyone has been so kind and helpful…

Everyone has been so kind and helpful and my boss loved his personalized Champagne lid.
Thank you so much!

3 de junho de 2026
Avaliação não solicitada
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Resposta da Personalised Gifts Shop

Thank you so much for your lovely feedback. We’re delighted to hear that you had a positive experience with our team and that your boss loved the personalised Champagne lid. We really appreciate your kind words and hope to help you again in the future.

Avaliado com 5 de um total de 5 estrelas

Wow! Amazing Service.

Wow! What truly AMAZING service! I ordered a frosted glass tankard, for a birthday gift, which arrived, very quickly, but had a very tiny piece of glass frosting missing. I hesitated in pointing this out to the supplier but I am very glad I did as, literally, the next day, by a courier at 7pm the evening before the birthday, a brand new, absolutely perfect tankard was delivered at no cost (to me!) It is extremely unusual for me to be so impressed by an organisation but I would not hesitate, for a second, to highly recommend Personalised Gifts Shop. They are seriously impressive and really lovely people to deal with. Very well done, indeed. I will have many more orders, going forward. Jane x

4 de junho de 2026
Avaliação não solicitada
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Resposta da Personalised Gifts Shop

Thank you so much for your wonderful review, Jane. We're delighted to hear that you were pleased with both the tankard and the service you received. While we're sorry the original item wasn't quite perfect, we're glad we could put things right quickly in time for the birthday. Your kind words and recommendation mean a great deal to the whole team, and we look forward to helping with more orders in the future.

Avaliado com 5 de um total de 5 estrelas

First time ordering from Personalised…

First time ordering from Personalised Gifts, ordering process very easy. Variety of photo frames which are personalised and include a personal photo was really good too. Order acknowledged straight away then order received 2 working days after. Quality was amazing delivered with care. I would definitely order from this company and would highly recommend.

27 de maio de 2026
Avaliação não solicitada
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Resposta da Personalised Gifts Shop

Thank you so much for your wonderful review. We're delighted to hear that you found the ordering process easy and were pleased with the range of personalised photo frames available. It's great to know your order arrived quickly and that you were happy with the quality and care taken with your delivery. We really appreciate your recommendation and look forward to creating more special gifts for you in the future.

Avaliado com 5 de um total de 5 estrelas

Recently ordered a personalised wooden…

Recently ordered a personalised wooden champagne box and was very impressed with the finished product (as were the recipients).

16 de abril de 2026
Avaliação não solicitada
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Resposta da Personalised Gifts Shop

Thank you so much for your lovely review. We’re so pleased to hear that you were happy with the finished product. We look forward to helping you find another special gift in the future.

Avaliado com 5 de um total de 5 estrelas

Absolutely fantastic

Absolutely fantastic, great prices , variety and most importantly quality is perfect. Customer service was faultless so ⭐️⭐️⭐️⭐️⭐️ all round can’t wait to get another gift for someone I love

28 de maio de 2026
Avaliação não solicitada
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Resposta da Personalised Gifts Shop

Thank you so much for your lovely review. We're delighted to hear that you were happy with the quality of your gift, our prices and the service you received. It means a lot to us that you took the time to share your experience, and we look forward to helping you find another special gift in the future.

Avaliado com 5 de um total de 5 estrelas

Excellent Experience from a Small Family Business

The whole process from ordering specifics online to payment was streamlined and easy. The website is very easy to navigate. My order arrived quickly, was exactly the high quality I was expecting and was beautifully engraved. All this was done for a very reasonable price.

15 de maio de 2026
Avaliação não solicitada
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Resposta da Personalised Gifts Shop

Thank you so much for your lovely review. We’re so pleased to hear that you found the ordering process simple and easy to use, and that you were happy with the quality and engraving of your item. It’s wonderful to know your order arrived quickly and offered great value too.

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