I recently ordered a personalised cheese board for my friends 40th birthday! It's beautiful, but unfortunately it arrived with a crack on the side from the delivery. I emailed the team immediately... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Placed an order, it arrived during the day when no one was home (at work). Never left it anywhere or with neighbour. Got Email to say parcel delivery was unsuccessful. I contacted company and was told... Ver mais
A empresa respondeu
I made this order a bit late, last minute thing for a wedding. I emailed them asking if there was any possibility for them to be done quickly and sent out quickly and they stepped up amazingly, the... Ver mais
A empresa respondeu
Superb all round! Placed an initial order that the courier said had been delivered but I didn’t receive it. Contacted Charlotte who went above and beyond to get it resolved and sent a replacement out... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Personalised Gifts Shop
Escrito pela empresa
Created By You, Made By Experts
Personalised Gifts Shop has it all covered; from Birthday Gifts to Wedding Gifts, Anniversary Gifts to Christmas Gifts, you'll find tons of joyful and unforgettable Personalised Gifts for all tastes and budgets in just a few clicks. All our gifts are customised and dispatched by experts almost the same day, with a next-day delivery option always available. 95% of our customers were delighted with our custom-made gifts & the shopping experience! Go on, read some of our happy customers' reviews :)
Personalised Gifts Shop has it all covered; from Birthday Gifts to Wedding Gifts, Anniversary Gifts to Christmas Gifts, you'll find tons of joyful and unforgettable Personalised Gifts for all tastes and budgets in just a few clicks. All our gifts are customised and dispatched by experts almost the same day, with a next-day delivery option always available. 95% of our customers were delighted with our custom-made gifts & the shopping experience! Go on, read some of our happy customers' reviews :)
Informações de contato
UNIT A1 BAIRD COURT, NN8 6QJ, Wellingborough, Reino Unido
- ask@personalisedgiftsshop.co.uk
- www.personalisedgiftsshop.co.uk
4,3
Excelente
4 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fabric flaw
Unfortunately, there was a flaw in the fabric of a personalised apron order. When I contacted customer services, they got straight back to me and a new apron arrived the following morning. A very speedy service, which meant I had the present in time to give 😀
15 de maio de 2026
Avaliação não solicitada
Resposta da Personalised Gifts Shop
Thank you so much for your lovely feedback. We’re really sorry there was an issue with the original apron, but we’re so pleased our team could get this resolved quickly for you and that the replacement arrived in time for you to gift.
Amazing service from start to finish
Amazing service from start to finish, super quick delivery,nothing was too much trouble, would definitely use these again
14 de maio de 2026
Avaliação não solicitada
Resposta da Personalised Gifts Shop
Thank you so much for your lovely review. We’re so pleased to hear you were happy with the service and delivery. It was a pleasure to help and we really appreciate your support.
Ordered personalised mugs…
Ordered personalised mugs for bridesmaid proposal and they are absolutely perfect. I absolutely love them! Great communication and fast delivery service! Will 100% order from this company again!
18 de maio de 2026
Avaliação não solicitada
Resposta da Personalised Gifts Shop
Thank you so much for your lovely review. We’re so pleased to hear that you loved your bridesmaid proposal mugs and that everything arrived quickly for you. It means a lot to hear such kind feedback and we look forward to creating something special for you again in the future.
Great Customer Service …
The cheeseboard arrived in the given time frame and well packaged. I had a couple of queries and I was very impressed by how quickly and efficiently the matter was handled. Their prompt response and professionalism made the process straightforward and stress-free. Great customer service. Very pleased with the product will definitely recommend.
12 de maio de 2026
Avaliação não solicitada
Resposta da Personalised Gifts Shop
Thank you so much for your lovely feedback. We’re delighted to hear that your cheeseboard arrived safely and that you were pleased with both the product and the service you received. Our team always aims to provide quick and helpful support, so it’s wonderful to know this made your experience straightforward and stress free. Thank you again for your recommendation.
Gift bottle …
I ordered the gift bottle with a letter inside that you personalise. I ordered the optional wooden box and presentation box to go with it and so glad I did and the quality was excellent and they completed it. I placed the order in the morning and they arrived the following morning I didn’t expect that.
I didn’t realise I had made a mistake on the writing until the gift turned up The company were amazing though and did everything to sort the issue for me, constantly communicating through email. I would highly recommend them for quality of products and service. I will definitely use them again
7 de maio de 2026
Avaliação não solicitada
Resposta da Personalised Gifts Shop
Thank you so much for your lovely feedback. We’re delighted to hear that you were pleased with the quality of your order and the fast delivery. We’re also really glad we could help resolve the issue with the personalisation for you. Your kind words about our products and customer service truly mean a lot, and we look forward to creating more special gifts with you in the future.
My purchase experiences are always…
My purchase experiences are always great. An item from my most purchase was faulty. I relay it back to the team and a replacement was issued immediately. Thanks for a great shopping experience
5 de maio de 2026
Avaliação não solicitada
Resposta da Personalised Gifts Shop
Thank you so much for your lovely feedback. We’re really pleased to hear you’ve always had a great shopping experience with us and that our team could resolve the issue quickly for you. We truly appreciate your continued support.
Personalised gift
Ordered in the morning and my personalised gift came the following day. I didn’t expect that ! I ordered a letter in a bottle and had the optional wooden box as extra. They are so beautiful. I also had the presentation box and I’m so glad I did because it completed it. They were much bigger than I expected. The quality was superb.
I had made a mistake on the personalisation and they were amazing sorting it out for me, communication was fantastic. They kept in touch constantly by email and did everything they could to rectify the situation as quickly as possible even though it wasnt their fault. Excellent company I will definitely use them again
7 de maio de 2026
Avaliação não solicitada
Resposta da Personalised Gifts Shop
Thank you so much for your lovely review. We’re delighted to hear that you were happy with your Message in a Bottle and presentation box, and that everything exceeded your expectations. We’re also really pleased we could help get the personalisation corrected for you quickly. Your kind words about our customer service and communication truly mean a lot to us. We look forward to creating something special for you again in the future.
Great value
I ordered a Whiskey glass and keyring/compass/bottle opener, both items were amazing,it's definitely worth buying the presentation boxes. I will be ordering from them again. The communication between customer and themselves is great , from ordering to delivery. The items are also packed with care and attention safe and secure.
11 de maio de 2026
Avaliação não solicitada
Resposta da Personalised Gifts Shop
Thank you so much for your lovely review. We’re delighted to hear that you were pleased with both items and that the presentation boxes made them even more special. It’s also wonderful to know that you were happy with our communication and packaging. We really appreciate your support and look forward to creating more personalised gifts for you in the future.
If at first you don't succeed....
I ordered a bookmark which arrived quickly, but unfortunately had been bent by Evri in transit. The customer service team pulled out all the stops to make sure I had a replacement in time for my son's birthday.
11 de maio de 2026
Avaliação não solicitada
Resposta da Personalised Gifts Shop
Thank you so much for your lovely review. We’re sorry to hear your bookmark was damaged in transit, but we’re so pleased our customer service team could help get a replacement to you in time for your son’s birthday. Your kind words and support mean a great deal to us.
Good service
I placed two orders at the same time, one was delivered within a couple of days the other failed to arrive. P.G.S. investigated the failed delivery and had the problem sorted within a couple of days and the parcel was delivered. I was very pleased with the quality of the season goods and the service I received. So, a prompt delivery and helpful company.
7 de maio de 2026
Avaliação não solicitada
Resposta da Personalised Gifts Shop
Thank you so much for your lovely review. We’re sorry there was an issue with one of your deliveries, but we’re pleased we could get this resolved quickly for you. It’s wonderful to hear you were happy with the quality of your seasonal goods and the service you received. We truly appreciate your patience and support.
The service was efficient and the goods…
The service was efficient and the goods top quality. When I made an error with an order, they went above and beyond to help me. Would highly recommend this company.
1 de maio de 2026
Avaliação não solicitada
Resposta da Personalised Gifts Shop
Thank you so much for your lovely review. We’re delighted to hear you were happy with the quality of your order and the service you received. We’re especially pleased we could help resolve the issue with your order, and we truly appreciate your recommendation and support.
impressed
to say I am pleased is an understatement I am THRILLED with my purchase, delivery was quick (within a few days) photo already made up ready for framing, quality was good, overall I am very impressed
4 de maio de 2026
Avaliação não solicitada
Resposta da Personalised Gifts Shop
Thank you so much for your amazing review. We’re absolutely delighted to hear how thrilled you are with your purchase. It’s wonderful to know you were happy with the quality and quick delivery. We truly appreciate your kind words and support.
I brought a very special gift for my…
I brought a very special gift for my sisters anniversary. The product was a great price. It was packaged very well and arrived before the time I thought it would.
I was kept up to date with the order and delivery process. It came in a gift box and was wrapped with great care. The product I had engraved and all spelling and spacing were correct.
I am extremely happy with the service and the product that I received. Thank you so much.
8 de maio de 2026
Avaliação não solicitada
Resposta da Personalised Gifts Shop
Thank you so much for your wonderful review. We’re so pleased to hear your special anniversary gift arrived safely and exceeded your expectations. It’s lovely to know you were happy with the engraving, packaging and delivery updates throughout the process. We truly appreciate your kind words and support.
Not oak frame. It's photo veneered.
Ordered a picture frame that is advertised as oak. Turns out it is mdf with cheap oak photographic veneer. Misleading advertising. It should say oak photo veneer. Waste of money.
8 de maio de 2026
Avaliação não solicitada
Resposta da Personalised Gifts Shop
We’re very sorry to hear that you are disappointed with your order. We always aim to provide clear and accurate product information, so we apologise for any frustration caused. Please can you provide your order number so we can look into this further for you.
This is my second order and everything…
This is my second order and everything was very prompt and a quick delivery service too. Would highly recommend anyone to order. Lovely gifts and ideas!
Thanks Gillian
5 de maio de 2026
Avaliação não solicitada
Resposta da Personalised Gifts Shop
Thank you so much for your lovely review, Gillian. We’re delighted to hear you were happy with your second order. It means a lot to us that you would recommend us, and we’re so pleased you love our gifts and ideas.
Great product
Great product, unfortunately first was broken in transit but the team were lightning fast in replying and sending out a second product.
Outstanding customer service
24 de abril de 2026
Avaliação não solicitada
Resposta da Personalised Gifts Shop
Thank you so much for your kind words. We are really sorry the first item arrived damaged, but we are glad we could resolve it quickly for you. It means a lot to hear that you were happy with both the product and our service.
Excellent service
Excellent service, and was very professional with an item that I had an issue with,
Would definitely shop with them again
30 de abril de 2026
Avaliação não solicitada
Resposta da Personalised Gifts Shop
Thank you so much for your kind words. We are really pleased we could help resolve the issue for you and that you were happy with the service. We look forward to welcoming you back again soon.
Absolutely outstanding service and…
Absolutely outstanding service and quality items. Great selection of products which are personalised and delivered amazingly fast. Brilliant customer service and regular updates on your order. I honestly can’t recommend this company enough!
29 de abril de 2026
Avaliação não solicitada
Resposta da Personalised Gifts Shop
Thank you so much for your kind words. We are really pleased to hear that you were happy with both the products and the service, and that everything arrived quickly. Your feedback means a lot to us and we truly appreciate your recommendation.
Outstanding
Outstanding, fast turn around and very understanding and helpful. Will definitely be using again
27 de abril de 2026
Avaliação não solicitada
Resposta da Personalised Gifts Shop
Thank you so much for your kind words, we really appreciate your feedback. We’re delighted to hear you were happy with the service and look forward to helping you again in the future.
Our order was delivered promptly and…
Our order was delivered promptly and was well packaged. However, although the gift itself was perfect there was a slight chip on one corner of the presentation box. After reporting this the company dispatched another presentation box by return. Very happy with this response.
24 de abril de 2026
Avaliação não solicitada
Resposta da Personalised Gifts Shop
Thank you so much for your lovely feedback. We are really pleased to hear you were happy with the gift and that our team was able to resolve the issue quickly for you. We truly appreciate your support and hope to see you again soon.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.