PETER HAHN Avaliações 

If only! My third review. I have had 4 emails and now a post telling me all refunds have been issued and I need to wait 3-5 working days to see the money in my account. Well, the first such “reassurance” came by email 21 days ago and that was after jolly emails asking for patience and understanding because PH had IT issues. I have telephoned PH three times. In one call I was told the refund had been processed and was on its way. In a subsequent call I was told there were ongoing problems with the computer system and PH could not say when the refund would arrive. In the final call approx 2 weeks ago I was told that the call handler would chase the refund. So, the post yesterday in response to my review merely adds insult to injury. I am not sure I can be bothered to waste another 30 minutes of my life making a call to people who either know nothing (best case scenario) or who are being ( how can I put this tactfully?) economical with the truth. Might be less stressful to sue in the small claims court, but I fear PH may not be good for the money.

...sadly, they've gone to hell in a handcart. I placed an order for 3 in-stock items a month ago and still have received nothing, nor a single update. I was told upon phoning two weeks ago they'd be here soon, but no such luck. To put the cherry on the cake, when I phoned up to cancel today they didn't even apologise.

I placed an order in April and the money was taken from my account on 22 nd May. I had been in touch with PH to chase the order - it’s very difficult to get in touch by phone. I received a response to my email to tell me it would take 10 days to dispatch the order from taking the money.
This time line is well passed and no further word from the company.
I am doubtful I will ever see my order - £200 given to PH. If the company survives this crisis ( something to do with updating their computer system - if that is to be believed) I shall not be using them again and cannot in all conscience recommend them. Appalling customer service in this day and age.

Update.
Not much has changed since last entry.
My goods didn’t arrive again so I queried what was happening and they were apparently returned to the warehouse by the post office! So I cancelled one of the trousers by phone and was told I would be refunded. This didn’t happen and after many more emails and phone calls I was assured a refund was issued on 31.5.23 which I have never received. Then hey presto last week I received both trousers, on order since 4th/5thMay respectively, one of which I was assured on more than one occasion was cancelled. I have returned the second (cancelled pair) pair and awaiting refund so watch this space. So much misinformation and disinformation. I have written to board members of Peter Hahn to inform them of what is happening to customer service but have yet to receive a reply!
This scenario has cost me time and money as I have accrued interest on my credit card, so worrying and disappointing. I won’t be ordering from them again.

Same as other customers, long delays in refunds, goods not arriving despite money being taken.Lots of glossy brochures but service diabolical. I tried to cancel but goods apparently sent though not yet received. No emails to inform me of progress. If they ever arrive and I return them will I ever get my refund? These delays cost me on my credit card. It’s a shambles and very worrying.

Thank you for taking the trouble to reply, however I would much prefer it if you answered my emails asking for information as to the whereabouts of my order, or even an email to inform me as to the state of play of my orders/refunds.

Still no delivery..no explanation or royal mail tracking no.... just excuses re computer but taken money from my bank. had 3 other orders del from Germany...took less than a week.... I will NEVER EVER ORDER FROM THE COMPANY AGAIN

The company claims excellent service but fails to practice this.
Delivery dates are mythical and when they encountered problems they offered 20% off next purchase. They refused to allow me to cancel order as they had computer difficulties, and I was going abroad and was not going to be there to accept package.
Never again! Order took 3/4 weeks to arrive.

Have made many purchases from this company love the style and quality of the clothing.
But when they offer a 30% discount the online ordering system reverts to the original price.
I received an invoice for the reduced price but was charged the full price. A month later after phone calls and e mails I am still waiting for the refund. Terrible service. I won't be ordering from them again

I have shopped with Peter Hahn in the past, but following my recent experience I will not be shopping with them again, The whole experience has left me frustrated and extremely annoyed at the total lack of customer service, from taking an age to answer calls to the complete lack of information regarding any details about delivery timescales. On numerous occasions, they have struggled to locate my order and then given misinformation about how long the delivery would take. I am still awaiting over £600 of goods to arrive. Whilst waiting the items have gone down in price, even more annoying, Platitudes are just not good enough anymore!

I ordered clothes the end of April and they still have not arrived! I also ordered trousers the beginning of May, the money for which has gone out of my account but no trousers have shown up! I have been on the phone for half an hour with no reply! I am thoroughly fed up with Peter Hahn and if they spent more time and money getting their business in order instead of constantly sending out glossy catalogues we might all be better off!!

I have just put the phone down after waiting over 30 minutes - just listening to a recorded message.
I also ordered £400 worth of clothing on April 28th, specifically for a holiday. I have been back from that holiday for almost a week and STILL no delivery! Amount has been charged to my credit card….
Similar excuse of am email blaming a new IT system. sent a paltry £20 voucher - do they really think customers are going to order and pay for more items if they are already awaiting delivery of items ordered 5 weeks ago?
Seriously Peter Hahn - there are hundreds of companies who would be happy to have our custom - you have certainly lost mine.

After buying from this company for many years I have always been provided with with excellent service and communications from them. However since their supposed system overhall monies have been deducted from my account on May 22 for goods that have not been delivered. Furthermore they have failed to refund me for items returned in April. Last week I managed to talk to someone from the sales team who assured it would be dealt with within days. Now It has been impossible to talk to anyone from the company as they leave you waiting on the phone for long periods of time. I will be reporting them to Citizens Advice. Dreadful experience.

Do not use this company. Unreliable.
I tried to order and many excuses given , finally lost my order from their website to their database - does not make sense and Inwill never order from them again

I returned an item on the 29th April and it was delivered to them 2 days later. To date I still have received no refund! I have phoned about it twice and received excuses both times with promise of payment. Still nothing! This is totally unacceptable and my next call will be to my credit card company. I will seriously think twice before ordering anything in future.

I wish I had read all these reviews before taking the risk of ordering over £400 of goods which was just 4 items in a couple of sizes to check which was best but had to return everything. Like everyone else I have been waiting since 9th May when POD indicates parcel arrived at their warehouse. I have chased and chased received the same "new system" excuses, and been told I have to wait in a que behind other people who have waited longer for refunds!! Unbelievable! As of this date I still have no clear indication if I will actually get refunded or not. I'm so stressed with this and they are bombarding me to emails and catalogues to order more!!!!

I love the clothes but the service is terribel. We are used to waiting a fortnight or more but this time I ordered on may 2nd and still no order. They blame computer problems but I spent two lots of 20 minutes on the phone yesterday and no answer, just recorded music.

Returned faulty item on 1st May received by Peter Hahn on 4th May. Chased for refund on 16th May to be told new computer system had been installed and refunds were delayed. However my refund was processed on 13th May and would take 3-5 working days to appear in my account. Had to chase on 19th May and 26th May to be fobbed off with the 'teething issues' of new computer system but assured my refund would be processed shortly - totally different information. I asked if Peter Hahn are going in to administration to be assured definitely not. Cannot get through on the phone so have now called Citizens Advice who will report Peter Hahn to Trading Standards - encourage everyone to do this. THEY ARE A TRULY SHOCKING COMPANY TO DEAL WITH - CONSTANT LIES AND ABSOLUTELY NO CUSTOMER SERVICE.

Next Step - report to Credit Card Company.

My wife ordered a dress 21st April arrived package said one size Dress lable said another, Returned 28th April Acknowledged receipt of return 2nd May Numerous calls ans e-mails still no credit You cannot talk to anyone in customer services(what a joke) only sales who give you we have problems with our computer system It is now nearly a month and still no closer to a refund.(as i type I have been waiting 19 minutes to talk to sales.
Worst company my wife has deal with keep well away

Saw a cardigan I like in the Daily Mail supplement so rang and ordered it on 15th April. Not asked for my email address, but left it with the man anyway. He said there was a slight delay. Some time later I received notification by post it was due latest on 20th May. The payment was taken from my account on 22nd May. It's now the 29th and still no cardigan. They should have some sort of tracking system as the Royal Mail is not reliable. I've already had clothes delivered to the wrong street by Royal Mail from another retailer, and it took some time and effort to track them down. I hope this new system PH are putting in place is a vast improvement. All very unsatisfactory, especially as they have taken the money already.

Order placed in mid April, received early May and returned the same day as not suitable. No communication when order dispatched, no tracking details provided, no communication when return received and they take days to respond to emails. Nearly a month later, I am still chasing my refund. Way over the stated 14 working days for refunds. Blamed a IT systems upgrade but I have been promised this refund time and time again and it still hasn’t materialised Will be reporting the company to my credit card. My first and last order with Peter Hahn, never again!

I ordered shoes 3 weeks ago, still no sign of them, i emailed to ask for an update after a week, and they said they had a tech update that meant delay of 2 more weeks ( i work in on-line retail, and those things should be planned so meticulously that downtime never exceeds one day, so something must be terribly wrong) seems odd a modern company that relies on customers would do some IT update that would not enable a single order to be dispatched or advised of delay without notifying customers for almost 3 weeks!) i asked for update yesterday, sadly still no reply. Sadly my holiday is tomorrow, so im not sure these will come in time now