PETER HAHN Avaliações 

590
O TrustScore é 1.5 de um total de 5

1,3

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Bestelling is weken onderweg!Nog erger geld terug wordt niet oo gereageerd,telefonisch onbereikbaar ,alleen muziek!geen antwoord op mails. Pure oplichterij!!!!

Avaliado com 1 de um total de 5 estrelas

N'achetez JAMAIS chez PeterHahn, suite a une erreur faite par ma mere âgée qui a fait un paiement non dû a PeterHahn et après 2 mois d'echanges de mails, ils ont finalement promis de rembourser cett... Ver mais

Avaliado com 1 de um total de 5 estrelas

I am also waiting for a refund, endless emails, phone calls, ‘your money will be refunded 3-5 days’, still not received my money, been waiting since early May. I am seriously wondering if this com... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Peter Hahn not refunding any customers .I’m owed £124 since 20th June. Told to request C75 from my bank. Are they going into liquidation? Don’t buy unless your certain you won’t be returning goods. P... Ver mais

A empresa respondeu

Detalhes da empresa


Informações de contato

1,3

Muito Ruim

O TrustScore é 1.5 de um total de 5

590 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,3

Todas as avaliações

(590)

2 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I adore the things I purchase from…

I adore the things I purchase from Peter Hahn. Their customer service is outstanding. The Gardeur skirt I recently purchased is the exception. The fabric felt inexpensive the one time I wore it. And, my family all advised me n vet to wear it again. If became the joke of our Thanksgiving dinner.

21 de dezembro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Never never ever buy from this company

Never never ever buy from this company. I have asked them on many occasions to STOP sending me email after email advertising their products and they won’t stop !!!! I’m now having to start legal action to get them to stop. Totally inundated with these emails😩😩😩😩

8 de dezembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Easy ordering, good delivery updates

My most recent purchase from Peter Hahn was a pair of trousers. The ordering process is easy to navigate and I appreciate the updates regarding delivery dates. The trousers fit well, and I’ve now had them shortened to suit me.
I have been very pleased with all my purchases from Peter Hahn.

29 de novembro de 2021
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

I am a customer for many years now and…

I am a customer for many years now and I always enjoy shopping at Peter Hahn UK. If sometimes, I needed a refund, Ph's Customer Service Team has always been responsive and professional. Normally you can expect to wait more than 8 days for any delivery in the UK....yes, indeed, delivery service needs to improve. Top clothing labels, expensive but worth purchasing.

12 de outubro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Smart pair of slippers

Although there was delay in receiving my slippers, they arrived just in time for the colder weather. Both sturdy and smart looking pair as well as comfortable and am pleased with them.

16 de novembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Good clothes…

Expensive although there are often offers. Delivery is slow by modern standards but that doesn’t worry me. What I like best is the quality. I’ve bought a few really good items that I expect to wear a lot. Sustainable materials too so that’s good.

16 de novembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Top service for me

Read all negative reviews but my friend has never had a problem so I just ordered my first dress. It came within 10 days and was wrapped beautifully and the dress is amazing. I called customer service to see when it would arrive and I found them to be really lovely. I think if you want the superior brands they offer and high quality goods you need to wait a little longer than usual but that’s ok. Great job Peter Hahn. Thanks 🙏

20 de outubro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Terrible customer service

Ordered 16th July supposed to be in stock Did not arrive as promised and when I called told would be delivered in 10 days so I asked to cancel but was told I could not as it had been dispatched (10 days in post?). Arrived after 7 days in different colour so I called as was told either I had ordered wrong or they had sent out the incorrect so I could send back for refund and re order but would have to pay again. The colour they sent isn’t shown on their website so I guess it wasn’t me who got it wrong. They really do not seem interested in customers so I won’t be ordering anything else from this company

28 de julho de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I placed an order for a pair of boots

I placed an order for a pair of boots. I received no confirmation email or order number. I emailed Peter Hahn and they asked me to confirm my billing address. Still no order number and I now see they have taken 2 payments from my credit card and not one. Extremely unhappy and will be asking for a refund or ordering charge back from credit card company. I'll never use this company again

17 de julho de 2021
Avaliação não solicitada
logotipo da PETER HAHN

Resposta da PETER HAHN

Thank you for your review. We are sorry to read of the double charge, please do email us at service@peterhahn.co.uk with your customer number and address and we will chase this further for you. If we have double charged you, we will issue a refund ourselves. We apologise for the inconvenience. Kind regards, your PETER HAHN team.

Avaliado com 1 de um total de 5 estrelas

Peter Hahn misleading customers!

Peter Hahn is deliberately misleading their customers, after 3 weeks waiting for my order, I was told after contacting them that my order had been processed, this means nothing.

Ordered 18/06/21
Processed 22/06/21 ????
Despatched 05/07/21 (17 days after my order!)

09/07/21, still not received into the UK, no information on the tracking yet!

I just want to be informed, not deliberately misled.

9 de julho de 2021
Avaliação não solicitada
logotipo da PETER HAHN

Resposta da PETER HAHN

Thank you for your review. Due to delays outside of our control and with Germany only just releasing their lockdowns, it was increasingly difficult to be able to send drivers to our warehouse doors to collect the items. To ensure customers received the stock they wanted, we had to pick, pack and charge for the products to secure them. Your order was picked up on the 05.07 and deliveries have now decreased to 12-14 working days. We sincerely apologise for the inconvenience caused to you on this occasion. Kind regards, your PETER HAHN team.

Avaliado com 1 de um total de 5 estrelas

I ordered items 3 weeks ago so I…

I ordered items 3 weeks ago so I suppose coming from Germany not too bad. What I think is wrong it says Peter Hahn Uk. For my item it said in stock . Another item not in stock. I assumed in stock meant in the Uk. The company should state very clearly that your item is not in Uk it is in Germany and will take minimum 4 weeks. They never bother to get in touch with an update either. Will never order again. I have cancelled my order but I’m sure I will be told it’s too late. We have such good service and products in the Uk I’m so angry I bothered to place my order with this company .

9 de julho de 2021
Avaliação não solicitada
logotipo da PETER HAHN

Resposta da PETER HAHN

Thank you for your review. We are currently experiencing delays outside of our control, and this has sadly increased our delivery time scale to 15-21 working days at present, stock permitting. We sincerely apologize for any inconveniences caused. Kind regards, your PETER HAHN team.

Avaliado com 1 de um total de 5 estrelas

Placed an order for a pair of shoes at…

Placed an order for a pair of shoes at the end of May, I am still waiting, they have kept me informed as to time, at first beginning of July now end of July, but they do not state what the delay is. Such a shame I won't order from them again, love the styles but not the wait.

8 de julho de 2021
Avaliação não solicitada
logotipo da PETER HAHN

Resposta da PETER HAHN

Thank you for your review. We are currently experiencing delays outside of our control, and this has sadly increased our delivery time scale to 15-21 working days at present, stock permitting Due to the delays, it is also difficult for our suppliers to be able to bring our goods to our warehouse, hence the push back in delivery timeframes. We sincerely apologize for any inconveniences caused. Kind regards, your PETER HAHN team

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais