Pet Protect Avaliações 

The chat was instructive and my query answered admirably. Thsnk you Georgia

Georgia was very helpful and quick at helping me she was very kind as well wonderful service

Astronomical and unjustified increases in premiums, despite having 3 pets insured with company and only making 3 small claims over the past 7 years. When you cancel they helpfully remind you that pre existing conditions won’t be covered by new insurers. We all know this and that this is why these companies know
they can get away with it. This is shocking treatment of loyal customers.

Our Maine Coone has been insured by Pet Protect since 2021. She underwent surgery for legge perthe in 2022 and 2023 and 2 claims were made. Our policy in the first year went up from around £12 per month to £13 per month, the following year increased to £33 a month. Our renewal this year has jumped to £57 a month. Like other comments they blame the underwriters, inflation costs, all that nonsense, complaints then contact you to tell you there is nothing they can do so are also absolutely useless. They offered me a £25 Amazon voucher to justify my policy increasing nearly 100% knowing that if I move my insurance elsewhere, my cat won't be covered for pre existing conditions. You may get a decent deal for the first year, but take my advice they won't stay loyal, take your policy elsewhere if you want a company that actually cares about the wellbeing of your pet and not how much they can profit off your unfortunate situation should you ever have to claim!

Easy to contact and very helpful on the phone regarding my dogs claim. Thank you payment promptly as well

Good response time. The reply showed that they had read my email and the reply was not a template.
Explanation was not complicated and easy to understand which helped me make my decision.

Possibly the best experience I’ve ever had/heard of with an insurance company. The claim was paid out in less than a week and they were so easy to deal with. Customer service representatives are so lovely and helpful too. Really good service Pet Protect

Policy started ok but as soon as my dogs turned 9yrs 10yrs and now 11yrs the policy went up by minimum 50% each year. £45 then £92 and this year £155 per month..
Excess also went up from £100 to £150 and Contribution went up from 20% to 25%.

Very friendly and knowledgeable staff when we rang about our claim. We were paid out really quickly

Amazing when claiming for my pets health issues, paid straight away within 7 days

I had to chase my money numerous times-People i spoke too were polite ,but it took me many phone calls to get the matter resolved

You pay upfront but they pay you back on time and quickly. They were supportive and kind and I have been really impressed by their customer service. Well done Pet Protect.

Very helpful chat. Problem immediately resolved.

Great customer service. I was able to resolve my query with no fuss and promptly via email. Highly recommended.

Dealing with this company has been a very positive experience. Insurance companies are not always willing to help as much as Pet protect have. Customer service agents are very helpful.

Pet protect were excellent agreed to pay my Vets directly, there was no haggling or having to go back and forward with receipts, it all went on between the Veterinary practice and Petprotect, leaving me to look after my dog Flynn and helping to get him fit and well again. Thank you for being so straightforward.

The first time I’ve had to make a claim and what a very easy process. I made a phone call to the insurers and they helped me no end. I would recommend pet protect to everyone for their pet insurance.

Can't fault pet protect preauthourised treatment need for our cat paid out straight away

Hi The Lady Alex was amazing and she did very good job. Everything was taken care of.
Thank you

Problem solved quickly by efficient online chatbox