Pets Abroad UK Avaliações 

​I paid £ 827 to Pets Abroad for Same-Day customs clearance for my two cats on a Saturday evening. Due to a paperwork error by their staff, the clearance was delayed and instead of fixing it, the team simply logged off for the night. I was calling multiple times and was sending emails also the staff from the reception was trying call whoever they could but nobody was answering.

​My partner was left at Heathrow, forced to book a night in the hotel - he had to spend more than £ 100 for the night, and our cats had to spend an unnecessary, stressful night at the reception center that I wanted to avoid by paying Extra for the Same-Day collection.

​When I asked for a refund of the evening premium and the hotel costs, they tried to deduct an £80 "weekend surcharge" because the clearance was completed on Sunday morning. This is ridiculous logic—the only reason my cats were still there on Sunday is because their staff failed to do their job on Saturday. You cannot charge a customer a penalty fee for a delay your own company caused.

​I have sent multiple emails trying to resolve this, but the company has completely ghosted me for weeks. Shocking customer service and zero care for animals or clients. I cannot recommend their services.

I used Pets Abroad UK because I was ever so grateful the first time and again this time they never disappointed me. Claire not only made sure Buddy got to South Africa but dealt with all my anxieties with such kindness 💙 thank you Claire from both Buddy and myself

Pets abroad UK were brilliant! First time sending my little Jack Russell (Tizzy) to Kenya and Claire handled all my questions and concerns calmly and efficiently. When I handed her over the office was so welcoming and I had no worries leaving her to get settled in before the flight. Thanks to Claire & the whole team for a seamless process.

Great service, second time we have used pets abroad UK and always provide comfortable and good service for myself and flying our two dogs!

To anyone who is looking to relocate with their pet(s) from the UK, Pets Abroad UK are the only company to consider. They are professional, compassionate and you and your pet(s) are their priority. I was a very anxious owner with hundreds of questions but nothing was too much trouble and everyone went out of their way to reassure me every step of the way. You will not regret using Pets Abroad UK.

Fantastic service from pets abroad. Gave us everything we needed to get my little one over to Thailand. Very helpful throughout the process, can thoroughly recommend!

Brilliant company, really fast at responding to emails, worth driving 2 hours to their little office where their lovely Vet did the blood tests in 10 minutes and everyone is so friendly, they look after your furry friends really well!

Pets Abroad were fantastic when we moved our 2 cats and dog to South Africa. They took the stress out of having to sort the blood-work out for Teddy and they did the export health certificates. One of our cats was unfortunately poorly the day before departure, but Claire made sure Seb was well looked after. It's a very stressful process, moving your animals around the world, but they made it less stressful.

An amazing company to work with. Becky helped put me at ease with the stress of flying my 3 dogs to the US. She and her team were responsive and made every effort to check in and guarantee that all of the dog's paperwork was correct and ready to go for their journey. The dogs were picked up by a lovely guy called Jaime and I was immediately ensured that they would be well taken care of. They were boarded for an evening and seemed to be having the best time. They were well looked after and it really helped me feel less worried about their journey.

Moving country was enough stress, moving our dog was even more, but Pets Abroad were so helpful at all times, from initial conversations, flight selection, drop off and updates before she flew, we were so thankful for everything they did to make the journey as low stress as possible. Arrived in Malaysia safe and sound. Many thanks

Pets Abroad were fantastic with moving my cat Louis to South Africa. They were kind and efficient and kept me in the loop at all times with photos. The agent in South Africa - Pet Port, were also fantastic and I wouldn't hesitate to recommend either company. It's very stressful to move a pet so far, especially a cat, so I was very grateful to them for making this easier on me.

Pets Abroad UK has been amazing in helping us bring our dog Maple to the USA from the UK. Becky worked with us to make sure that Maple arrived safely and was well taken care of along the way. The whole Pets Abroad UK team has been absolutely fantastic. They updated us every step of the way and it made us feel reassured that Maple was in great hands. I absolutely recommend them! Maple is now settled and happy as could be in California.

We had a fantastic experience and couldn’t be happier with the service. From start to finish the team were professional, helpful, and genuinely caring.

A special thank you to Claire, who provided brilliant service and made the whole process smooth and reassuring. It was clear that Bella and Teddy were in very good hands.

We truly appreciate the care and attention you gave them and would absolutely recommend your service to anyone needing pet transport.

We chose Pets Abroad to help with the transition of our Labrador Rosie from the UK to our new home in the UAE. From the very beginning of querying to the very end of having Rosie personally delivered to our front door the whole process was so smooth, stress-free and very simple. The whole team were fantastic! We were given a list of everything they needed from us before travel and from there they handled everything else for us. Rosie was collected from the house to stay with the team overnight and then the following day she was flown out. During the time we were without Rosie, Kimberley updated us with pictures of her and what she was up to / how she was doing. Once she was in the UAE we were updated of her arrival and within just a few hours she was personally dropped off by the agents who work along side Pets Abroad. We couldn’t be any more grateful for such a delightful service and would absolutely recommend Pets Abroad to anyone who are thinking of moving their beloved animals with them. Thank you all so much for everything you have done for us and for also making Rosie’s move as easy for her as possible!

We worked with Pets Abroad UK with our UK leg of our dogs journey from Canada and I couldn't recommend them enough! Everyone we worked with (thank you Serena, James and Sam) were fantastic and we felt that our dog was cared for as if it was their own. They kept us updated with the status of customs and delivered him to us promptly after it was completed. They were a huge part of our dog settling in quickly. Thank you all for your help!!

We recently moved from the UK to Cyprus with our beagle and used Pets Abroad. They were great with communication and were very helpful at every stage of the process.
Their offices were easy to find and the staff, including the vet, were lovely with our beagle there. We felt that he was in very good hands.
I would highly recommend them.

This Company truly cares.

I’ve just emigrated to Thailand and my 3 cats and 1 dog arrived safe and sound today. I’ve no family so my Pets are my World. After speaking to a number of Businesses I decided to go with Pets Abroad and I’m so glad I did. They made everything very straightforward, answered all my questions (no matter how inane!) and kept me updated every step of the way. I can’t recommend them highly enough.

Caring staff, always ready to answer questions. My kitties arrived in Los Angeles from London safe and sound. Great service.

We recently shipped our dog, Alfie, to New Zealand using this company, and our experience was great.

Andre was prompt and responsive from the start, and Melody patiently handled all our questions and final details, giving us confidence throughout the process. Even when we dropped Alfie off, Melody was friendly, and the team made a lot of fuss of him, which immediately put us at ease.

Whilst our move didn’t go perfectly on our end—our vets miscalculated the timing of his rabies shots, delaying our relocation, and my husband had to travel ahead eight weeks—Pets Abroad reassured us and supported us as best as possible, even when some factors were out of their hands.

The logistics involved are astonishing—coordinating with airlines, vets, quarantine facilities, customs authorities, and local handlers across multiple countries. Considering all the moving parts they have to manage, the team’s professionalism, patience, and care really stood out.

Of course, everyone’s experience with pet relocation is unique, but ours was overwhelmingly positive.

Thank you to the entire team for turning what could have been a nightmare into a smooth, worry-free journey for Alfie.

We are one happily reunited family in NZ thanks to you!

My experience with this company has been very interesting. I have two dogs that I was flying from the UK to New Zealand. I started the process back in March and was promised it would be quite straightforward. I took the dogs in for the first check-up, and the process began. The dogs got the rabies shot just as we were about to leave. We had three weeks to go before we flew out, five kids to bring with us, an entire house to pack up, and two companies to close down while getting ready to move our whole family to the other side of the world. They then dropped a lovely bombshell on us: the dogs would have to wait six months before they could come home. I know this is the law, but it was not properly explained to us at the start. Now we had to wait an extra six months before our dogs could fly out, and we couldn't stay as we had already paid for our house in New Zealand and organized everything to be shipped the next day. This made panic stations kick in.

Going through listing after listing trying to find someone to watch our dogs at a price that we could afford was proving to be extremely difficult. We were quoted an extra £5,000 to watch our dogs, and we had no idea how we were going to find that money.

We eventually managed to find someone to watch our dogs, but this was putting a huge amount of stress on our family as I was going to be away from my boys, who are like our kids. Sadly, during this time, I was caught in a very bad explosion and suffered severe burns to my face and hand, requiring operations.
I missed a few emails while I was in the hospital, and the next thing I knew, my dogs were in the air coming home. I received emails threatening that my dogs would be refused entry into New Zealand if I didn't pay the extra money that I hadn't budgeted for.

There were extra fees added on top of extra fees that I wasn't even aware of, and now I was being forced to pay for something that I was unsure of.
So here I was with my dogs in the country, receiving emails from a pet transport company abroad that failed to do as they said they would.

They claimed that they would make sure my dogs, were never released, and would make it very hard for me to get them out.

High on morphine in a hospital bed, I had no idea what was happening and why I was being threatened by a company that was meant to care for my animals.

I sent some money to make sure that they were okay, but I still cannot understand why I was being treated like a criminal and how it was acceptable to bully me into doing as I was told. I don't condemn being bullied, I am not a fan of it.

No one should be, especially by a company that is about trust.
Let's face it, we trust these companies with our loved ones and hope that they get them home safely.
We don't ask them to hold them hostage and tell us that if we don't do as we're told, our pets will be put down or destroyed, or made sure they're not allowed out of the country.

Quite honestly, that's disgusting behavior and I don't condone it at all. I drove down to the place that was holding my dogs in quarantine, and they were incredibly understanding, very compassionate, and absolutely disgusted by the company that was doing this to us.

They said that the company has no right to hold our animals, as we have done nothing wrong, so, as predicted, they were acting like a bully towards us.

I would not recommend this company to anybody, not even my worst enemy.
Their attitudes are very desperate, and they have a lack of compassion for your situation or your pet.

Anyone who is willing to threaten harm to your animal should not be trusted. I'm now seeking legal advice on what my next move can be. I wish everyone a good day who reads this review.
Take care.