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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Just had a brilliant customer experience following a misunderstanding about a product that was genuinely no ones fault. They offered me a full refund when many others might not. They lived up fully to... Ver mais

Avaliado com 4 de um total de 5 estrelas

I used a well known Flea Treatment on my cat , it didn't give me great results so I decided to use Pets Purest all Natural flea and Tick Repellent, which isn't full of chemicals, so far so good ! I c... Ver mais

Avaliado com 5 de um total de 5 estrelas

My cats completely stopped eating their food after I added salmon omega-3 oil. I would have thought they were just being picky, but both of them did it. I'm not recommend this product. Upd. After pos... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de suprimentos para animais de estimação
  2. Loja de Ração
  3. Pet Shop

Escrito pela empresa

Pets Purest is a small family business and the UK’s first pet supplement brand prioritising daily pet wellbeing. We provide a range of 100% natural treats, supplements and hygiene products to help keep pets feeling healthy from the inside out! We're passionate about pet wellbeing and our promise is to support pet owners (and their pets!) on a journey of daily wellness and lifelong happiness


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 33% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,5

Todas as avaliações

(1.253)

33 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

My cats completely stopped eating

My cats completely stopped eating their food after I added salmon omega-3 oil. I would have thought they were just being picky, but both of them did it. I'm not recommend this product.
Upd. After posting my initial review, I contacted customer support, and they resolved the oil issue very quickly. I also want to mention that I gave the oil to my neighbors, who have a spaniel, and their dog happily ate her food with two pumps of it. So I recommend this product mostly for dogs. Thank you!

31 de maio de 2026
Avaliação não solicitada
logotipo da Pets Purest

Resposta da Pets Purest

Hi,

Thank you for taking the time to leave your feedback, and we're very sorry to hear about your experience.

We certainly don't want either you or your cats to be unhappy with one of our products. While many pets enjoy our Salmon Omega-3 Oil, we understand that every cat has individual preferences and some can be particularly sensitive to changes in taste or smell.

We would really appreciate the opportunity to look into this further and help resolve the issue for you. Please could you get in touch with our customer support team with your order details?
Support@petspurest.com

We'll be happy to discuss the situation and find a suitable solution.

Thank you again for your feedback, and we hope to hear from you soon.

Kind regards,
The Pets Purest Team

Avaliado com 5 de um total de 5 estrelas

Ace Business and Service,,, even when problems occur

Just had a brilliant customer experience following a misunderstanding about a product that was genuinely no ones fault. They offered me a full refund when many others might not. They lived up fully to their ethos for pet welfare and customer satisfaction. 100% for everything about how Emilia dealt with this and what it tells me about this business and their products. Ace!!

3 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Ordered the turmeric curcumin tablets…

Ordered the turmeric curcumin tablets for my Carpathian Shepherd. He ended up with the most horrendous bright orange diarrhoea for days!! Ended up having to take him to the vets.
The tablets went straight in the bin.
Waste of money.

5 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Placed an order and received…

Placed an order and received notification of dispatch and then subsequently delivery however I was out when delivery was made and I was unable to locate my delivery.

After a quick email to the support team sadly informed me the courier had placed my parcel in my recycling bin as my "safe space" and had sadly been emptied by the local council. The support team were profusely apologetic and sent me a new delivery straight away (with a different courier group). Items safely arrived as described and my dog is enjoying her goodies.

Thanks so much for dealing so quickly with this issue. highly recommend this company!

14 de abril de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Pumps don’t work

Good product not sure if it’s doing any good as only just started using, disappointed as bought 2 and both pumps received don’t work.

25 de março de 2026
logotipo da Pets Purest

Resposta da Pets Purest

Hello Joanne,

I am so sorry to hear that the pump you received is not in proper working condition, this is certainly not the standard we aim to offer, we want you to have an easy experience using our products daily and have reached out via email. We would love to send you a replacement pump!

I am glad to hear you are enjoying the products outside of this issue.

Kind Regards,
Emilia
Pets Purest

Avaliado com 1 de um total de 5 estrelas

Please read important cough drops

I purchased through Amazon the pets purest natural cough drops,thinking that they would be safe for my dog, not all herbs used in this are,especially if you have an animal with liver problems, I have contacted directly and received an email back as follows"

Coltsfoot does naturally contain compounds that can be harmful to the liver in larger quantities or with prolonged use. Because of this, we wouldn’t recommend extended or regular use of products containing coltsfoot for dogs with existing liver concerns.That said, if your dog has only had the cough medication for a short period (such as around a week), we wouldn’t be overly concerned. The potential risks are generally associated with larger amounts or long-term exposure.

As we’re not veterinary professionals, we’re unfortunately unable to provide specific medical advice. For tailored guidance based on your dog’s individual condition, we would always recommend speaking with your vet, who will be best placed to advise on what is safe and suitable.
As a precaution, we would suggest avoiding further use of supplements containing coltsfoot, particularly given your dog’s liver condition.

You need to put a disclaimer on your products accordingly.

25 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Really good 👍

The dogs love the powders. We go for goat milk, pumpkin and the seaweed. All reasonably priced and can’t fault the service.
We do find the seaweed does genuinely work with their teeth / breath 👍.

22 de fevereiro de 2026

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