Phantom Motor Company 

In February 2025, I purchased a McLaren 720S from Phantom Motor Company together with a five-year extended warranty costing £14,000.

At the time, I believed I was buying peace of mind. As a first-time McLaren owner in the UK, I was encouraged to see the warranty as a premium protection package that would support me if a major mechanical problem occurred.

Unfortunately, my first claim experience was deeply disappointing.

In May 2026, the car suffered a sudden suspension failure while being driven normally. The front wheel collapsed and the vehicle became completely immobile. It had to be recovered to a garage and could not be safely driven.

The car was occupying workshop space and urgent repairs were required. I submitted a warranty claim immediately, supplied photographs, service records, mileage information and repair details, and cooperated throughout the process.

What shocked me was how different the practical claims experience was from what I had expected when purchasing a £14,000 warranty.

The process became lengthy and complicated. The vehicle remained unusable while decisions were being made. When a contribution was eventually offered, it represented only a small fraction of the actual repair costs incurred.

As a customer, it was difficult to understand how a premium warranty purchased alongside a high-value supercar could provide such limited practical assistance when a genuine mechanical failure actually occurred.

The financial cost was frustrating, but the biggest disappointment was the feeling that the protection I thought I had purchased was not there when I needed it most.

I appreciate that others may have had different experiences. This review reflects my own experience as a genuine customer and my first attempt to make a claim under the warranty.

Based on that experience, I would strongly encourage anyone considering an extended warranty to carefully review the claims procedure, authorisation requirements, labour limits and reimbursement terms before making a purchase.

I had a fantastic experience dealing with Phantom Motor Company. I purchased a Mercedes C63S, and it has been perfect.
There was initially a small issue with the air conditioning, but it was rectified quickly and without any hassle whatsoever. The aftersales team also went above and beyond to help me with something else later on, even though they didn't have to. At that stage, many companies are simply satisfied that the sale is complete, but not these guys—they made sure I was completely happy throughout.
I've seen some negative feedback online, but I genuinely find it hard to understand given my experience. Just look at the quality of the cars they produce and sell—these are top-quality vehicles, and you can feel confident that you're getting a first-class machine from Phantom Motor Company. I certainly did, and I've been smiling ever since.
A special shout-out to Matt in Sales and Ava in Aftersales. Thank you both for everything.
Highly recommended.

Initially let down as vehicle I went to view was sold, however with their stock managed to find a suitable replacement which I am over the moon with. With the walk around you can spot any fault with the vehicle and they will sort it as part of the 128 point vehicle check. Definitely recommend the good value warranty as well. Amir was friendly, informative and a great service. Would definitely recommend

I purchased GLE Mercedes Benz on 28.02.2026. I reserved it on 13.12.2025. The person dealing gave incorrect information about vehicle. On 23.04.2026, vehicle became unrivalled. On 06.05.2026, the vehicle was returned to Phantom. It was confirmed that parts will arrive on 19.05.2026 however didn't receive any update although I filed complaint confirming that vehicle was and is faulty. Today, upon contacting it was said, someone will call back. Not received any call. Tried to contact more than 7 times but phone not attended.

From the initial phone call with Chelsea, she made the whole buying experience simple and easy, would definitely recommend phantom motors, I’ve purchased 2 cars now with this dealership and both sales have bin brilliant , the new car a blue golf gti is amazing thanks to phantom motors hindley and Chelsea CHEERS AGAIN Paul 👌

I rarely leave negative reviews, but my experience with Phantom Motors has been extremely poor from start to finish.

On collection, I was told the vehicle had been fully valeted; however, it was clearly not properly prepared. There were crisps left in the door pocket, visible water marks on the inside of the windscreen which severely affected visibility in sunlight, and mud on the interior door sills. To make matters worse, the rear door seals were broken on both sides, resulting in excessive road noise. For a vehicle sold at this level, this was unacceptable.

Shortly after driving the car home, several faults became evident, including the dashboard losing power and going completely blank. In addition, one key was not working, leaving us stranded approximately five miles from home as the vehicle would not recognise it, and we were unable to start the engine.

Given the distance between my address and the Phantom garage, I was advised to take the vehicle to a local garage for diagnostics. The inspection confirmed multiple issues, and the vehicle was subsequently returned for repair.

Despite purchasing the car only six weeks ago, it has now been in their possession for over four weeks awaiting repairs. This raises serious concerns about the condition in which the vehicle was sold and the ability to resolve issues within a reasonable timeframe.

Communication throughout has been consistently poor. Phone calls go unanswered, emails are not responded to, and complaints are not acknowledged despite their stated procedures. Obtaining any meaningful updates has been extremely difficult.

Although parts have eventually been sourced, the repairs are still ongoing, with very little transparency regarding timescales.

On one visit to return the vehicle for repair, I also observed a member of staff driving a car from the premises in a manner that appeared careless and unprofessional, which further undermined confidence.

Overall, this has been a deeply unsatisfactory experience. Based on my dealings, I would strongly advise caution when considering Phantom Motors, particularly given the poor preparation of the vehicle, ongoing faults, and lack of after-sales support or communication.

**Update: While Phantom Motors were quick to respond publicly to this review, communication privately has remained extremely poor. Calls and emails regarding the ongoing issues have largely gone unanswered, and I am still waiting for the promised phone call - as per all the other negative reviews. This unfortunately reinforces the concerns raised in my original review.

Longin was brilliant. Be prepared to wait a while once there as they are very busy. Not always easy to get on the phone. But Longin made the process nice and easy. Would recommend to others. The car upon driving back is immaculate. Happy Customer….

What can I say ? Amir as a legend throughout buying my new car, helpful informative and honest. A great experience with Phantom motor company. Ask for Amir !!

really did not want to leave a negative review, but after giving multiple opportunities for this to be resolved, I feel I need to share my experience and warn others.

When I purchased my car from Phantom Motor Company, I made it very clear that I specifically needed the reverse camera and parking sensors to be fully working, as I was not used to driving a larger vehicle. I was assured these issues would be sorted before collection.

When I collected the car, everything appeared to be working. However, as soon as I got it home, six warning lights appeared on the dashboard and both the reverse camera and parking sensors stopped working completely.

I then had to arrange and pay for a diagnostic inspection myself, causing both inconvenience and additional expense. The garage advised me there were so many faults present that they did not even know where to begin with repairs.

I also later discovered that the rear left light appeared to be damaged internally, which could potentially be linked to the electrical issues. I informed Phantom Motor Company and sent photos, but once again I received no response.

Trying to contact this company has been extremely frustrating. Emails are ignored, phone calls are difficult to get through, and communication has been extremely poor throughout. When I eventually spoke to someone, I was told replacement parts would be ordered and repairs arranged. Since then, despite numerous calls and emails, I have had no updates and no contact back.

I have now had the car for six weeks and the issues remain unresolved.

To make matters worse, I was also owed a £500 deposit refund which I was told would take a couple of days to process, but it actually took around a month, with various excuses given when I chased it up.

This whole experience has completely ruined what should have been an exciting purchase. I have spent a lot of money on this vehicle and this is not the level of service I would expect, especially from a company presenting itself as a premium car dealership.

I would strongly urge management to contact me and resolve these ongoing issues as soon as possible.

Based on my experience, I would not recommend Phantom Motor Company due to poor communication, poor after-sales support, and unresolved vehicle issues.my name is Scarlett Sullivan my number is 07984332640

Had a really great experience with this dealership. Purchased a beautiful White Range Rover Sport for a good price. The head salesman, Longin, was super professional and did everything to satisfy my needs. The purchase with Longin was a pleasure, highly recommend for luxury vehicles.

⭐️⭐️⭐️⭐️⭐️ 10/10 Experience with Amir at Phantom Motors

I had an absolutely amazing customer experience with Amir from Phantom Motors — what a genuinely great bloke. From the very first phone call, he went above and beyond. As I live 5 hours away, Amir immediately offered to send me a personalised video of the car to save me the long trip, and he delivered it within minutes. After viewing the video, I accepted the car and reserved it straight away.

In the days leading up to collection, Amir kept me regularly updated on everything: the vehicle’s progress, the health check, and whether any parts needed changing. His communication was spot‑on and really put my mind at ease.

On collection day, I arrived a couple of hours earlier than planned, and despite that, Amir quickly arranged all the paperwork and prioritised getting everything sorted so I could start my 5‑hour journey home without delay. As it happened to be my birthday, he even surprised me with some brilliant discounts on ceramic coating — such a thoughtful touch.

Before I set off, I was given some lovely gift gestures, including a bottle of white wine, which went down very nicely after the long drive home. It was the perfect end to an already fantastic experience.

Amir was absolutely outstanding from start to finish — a top‑class salesman and an even better person. Thank you, Amir, and thank you to Phantom Motors for making the entire process so easy and stress‑free. I’m absolutely loving the RRS. Thank you. Nik.

Highly recommend.

Please, do not buy a car from here. I bought a vehicle with new MIT only to need new brake discs and pads 2 weeks later, then engine warning light came on. I took the car to have an independent inspection done! Suspension, battery , sensors needed replacing. After taking the vehicle back8 times, nothing was done. Eventually car was rejected!! Please don’t waste your time and money here!!!!!!

I initially put off visiting this company due to many bad reviews but eventually relented due to the car I wanted being there at a good price. I met Jack, very young but knowledgeable and had a test drive. I decided to buy it, the transaction went fairly smoothly and in all honesty they were better than the majority of companies I've previously dealt with. I would definitely use them again. The only downside was I planned to collect the car 1st May but was asked to collect 30th April, meaning I had to pay 1 month road tax for 1 day (£642 per year = £53.50 for 1 day). Jack's boss said he'd put £50 of fuel in to compensate. Driving home I saw he must have mistaken £50 for £20. All in all I'd still go to Phantom next time. Btw, thanks Jack, loved dealing with you.

Where do I start, the Aftersales team have been amazing, from start to finish. I had an issue with my vehicle that I have purchased from them, I took out the extended warranty on my car purchased for piece of mind and I am glad I did, I have been dealing with Kate who has been brilliant all the way though, she got all my claim authorised and work carried and out car back to me. Thank you so much Kate

Horrendous company to deal with. Promises that they simply dont or cant deliver. Initial impressions were good hence why we bought the car from them but you quickly get a reality check upon collection. Good luck getting hold of after sales, they had my car back and managed to damage it aswell for good measure. Wont be taking it back for the other repairs, its not worth the stress or inconvenience. They told me on Friday that they would email me, still waiting.....shock! Honestly this place is laughable.

What an incredible experience from start to finish! I recently purchased a Mercedes-Benz A250 Premium Plus, and I couldn’t be happier. The team were absolutely fantastic — welcoming, professional, and genuinely caring throughout the whole process.

A special thank you goes to Logan, who truly went above and beyond for me. Since this was my first automatic car, I was a little nervous at first, but Logan took the time to explain all the controls and features in detail and even came along on a test drive to help me get comfortable behind the wheel. His patience, knowledge, and great sense of humour made the whole experience enjoyable and stress-free.

The thoughtful extras like the chocolates and champagne were such a lovely touch and made picking up my new car feel even more special. I honestly can’t recommend this place enough — outstanding customer service and amazing people! 😀 anybody reading this I would ask for Logan.

Great service Alistar was brilliant and made buying our car a great experience we have bought from phantom in the past and always will in the future ⭐️⭐️⭐️⭐️⭐️

Purchased a car from here 2 years ago, sales process was rushed and never had the option to check my details over at the end, as a result my details were inputted incorrectly resulting me in not receiving my V5. I have had multiple emails ignored and when you phone you get passed around or told the relevant person isn’t available to deal with it. On top of this I have had multiple wheels that have been previously welded (one of them was welded in 2 places) which has been badly done and over the 2 years the have cracked resulting in my tyres deflating which I thought must of been a slow puncture but after getting them checked have been told it is bad welding repair. This has happened on 2 wheels now which has been very costly to me. Would not recommend this company as you will feel like you can’t raise an issue without being ignored.

Well I start by saying a big big thank to Longin this man is one of the most genuine guy I have ever met .when I first got my call from Longin It was like I knew him but I didn’t we went through everything with the car I was looking at.and made an appointment to come down to see the car it was my husband that found me the car I was very optimistic as I wasn’t so sure about the inside of the car I was looking at because it would not be the sort of inside I would go for in a car . When I meet Longin he could see straight away I was unsure about the car and he said you will love it or hate it .i was in the office with Longin and my husband and this man is by far one of the best sales men I have ever met . I am one of those people that read reviews and after reading some of the reviews I was really unsure but I am writing this review one month after having my car and omg I love this car I can honestly say it’s the best car I have ever had so thank you so much Longin yes I love my car and the interior is fantastic I would probably not go anywhere else and would only probably deal with Longin now. My husband wished he did deal with Longin as he got a total different service to what I got and was a bit disappointed at his Service to my Service. he genuinely gives 100% to his customers. and takes time to explain everything that is going on and kept me informed at all times. This man I hope is down for one off phantom motor best sales person as he is so genuine and very honest and so helpful So Thank you Longin for all you help with my car and even no, you weren’t the sales rep for my husband‘s car, but helping my husband with his car and my daughter‘s new car you are 100% from me and all my family take care . phantom motor Longin is an asset to your company and I hope you appreciate it. 💯 THANK YOU Longin

Amir was an absolute pleasure to deal with. His enthusiasm for the cars is contagious.