Phantom Motor Company 

Thank you for setting me up with my dream car! From the moment I spoke with Matt at Phantom I cannot speak highly enough of the service, attention to detail and organisation he has put into me buying my Jaguar. It has made buying my car a smooth and pleasurable experience. I had the car delivered and Brian brought it to my house and was fantastic at handover and so helpful. Matt even included a bottle of fizz to help me celebrate. I honestly cannot recommend Phantom highly enough, a fantastic and professional company.

Thank you all!
Chris

I would strongly advise anyone considering buying a car from this dealership to think very carefully before doing so.

From the initial purchase through to the aftercare, my experience has been nothing short of appalling. I purchased what I believed was a quality vehicle and paid over £1,000 for an extended warranty, only to discover it was effectively worthless when I actually needed it. It gave me no confidence or meaningful protection and certainly wasn’t worth the money.

When faults developed with the vehicle, I expected the dealership to work with me to resolve them. Instead, I felt they did everything possible to avoid taking responsibility. Once the vehicle was over six months old, they relied on the Consumer Rights Act to place the burden of proof on me rather than offering genuine customer support.

The dealership then had my vehicle back on their forecourt for over seven weeks, yet the matter still wasn’t resolved. Even more frustrating was that they ignored repeated contact from both my finance company and the broker, making communication incredibly difficult and prolonging an already stressful situation.

In the end, it wasn’t the dealership that resolved the issue—it was the finance company that rejected the vehicle, after reviewing everything. That speaks volumes about how the situation was handled.

The lack of communication, accountability and customer care throughout the entire process was shocking. Buying a car is one of the biggest purchases many people make, and the after-sales service should reflect that. Unfortunately, once the sale was completed, I felt completely let down.

Based on my experience, I would not buy another vehicle from this dealership, I would not purchase their extended warranty, and I certainly would not recommend them to family, friends or anyone looking for a reliable dealership. There are plenty of businesses that genuinely value their customers—sadly, this was not one of them.

I honestly cannot recommend this company.

My car broke down just two weeks after purchase, and the problems have continued ever since.

I've had multiple issues with the car, including the heating, suspension, and clutch. The car nearly killed me.

To make matters worse, communication has been poor. Emails are ignored, concerns aren't acknowledged, and I was often given conflicting information. Based on my experience, I would not recommend this company.

Do not buy from Phantom if you want good after sales. Sold a dream and our car hasn’t been out of the garage since we purchased it 5 months ago. After sales are horrendous.
We have now rejected the car after paying to have our own diagnostics done
and the car being in the garage 3 times in less than 5 months, Phantom taking it in to ‘repair’ again and the engine management light coming on again less than 24 hours later. Now going round in circles. We have documented the whole case, asked to speak with a manager and no resolution. Sold a dodgy car now having to go to Ombudsman and a solicitor as we paid over 27k for a car we can’t drive.
Thought this was a good company, don’t be fooled by the fancy cars and nice salesmen then don’t call you back once you have signed on the dotted line.

Leider bin ich mit diesem Unternehmen sehr unzufrieden. Die gelieferte Ware war bereits bei der Ankunft defekt. Noch enttäuschender ist jedoch der Umgang mit der zugesagten Rückerstattung.
Seit mittlerweile über drei Wochen warte ich auf die Rückzahlung. Mehrfach wurden mir Zahlungen zugesichert, diese sind jedoch bis heute nicht erfolgt. Auf meine letzten Anfragen erhalte ich seit über einer Woche überhaupt keine Rückmeldung mehr.
Aufgrund dieser Erfahrung kann ich das Unternehmen leider nicht weiterempfehlen. Kundenservice und Zuverlässigkeit entsprechen nicht meinen Erwartungen.

First initial dealing were good, but then again you wouldn’t expect anything less from someone in sales. Bought a car from them that I seen online, I wanted to part ex my previous car with them which they said was not a problem and offered me a pretty good price…pick up day is when everything went downhill, car I was picking up looked in good condition, no issues, the issues came with the part ex, I was told that my car was going to go for a mechanical inspection to make sure everything was ok, within 15 minutes of my car leaving me I was told that the repairs needed on my car to make it sellable was MORE than what they offered me for the car I’m no genius but to do a full inspection and work out prices in such a short time…yeah ok, then then I had to fork out more money to make up the difference because of all the “repairs” my previous car would need, even though I was told my car was just going to be sent off to auction because it’s not the type of car they sell, then I leave and on the way home I noticed the back end of the car was feeling abit light and the TC light kept flashing round corners even when driving very mellow, I then realised that the two tyres that were put on the car by these were 2 budget tyres on the rear instead of putting their hand in their pockets to match the Michelin PS4s tyres that was on the front by the previous owner, I then had to get the wheel alignment done to see if that was causing the unsteadiness whilst driving, that was all WAY out, which I have proof of, and also the front drivers side tie rod ends needed replacing as the alignment couldn’t be done as they were seized, all of this has been attempted to be communicated but a week later I’m still waiting for a call, not to mention I’ve had to spend the best part of £1000 within a week of owning the car just to get the handling right, joke of a company, best friends until you sign the dotted line, and then after that it’s clear to see that they ain’t interested unless you are spending £100k plus on a super car.

I really wanted to love Phantom! They’re a well respected business, the showroom looks incredible and the car itself is beautiful. I even had a personal recommendation from a friend who’s purchased from them twice. But the experience after paying my deposit has been one of the most stressful purchases I've ever made.

After paying my initial deposit, communication dropped off a cliff. I dealt with Ellis and had to chase for the invoice and a confirmed collection time, which I didn’t receive before close of play on Friday for a proposed Monday collection. As this wouldn’t give me enough notice to travel from London and re-schedule work meetings, I thankfully decided not to book my train until I heard back. I later found out that the car would not have been ready for the agreed collection date due to it going in late for the pre-sales inspection and MOT.

When collection was eventually arranged, I had to switch to delivery at an additional cost to me, not because I wanted to, but because Ellis had been “out of the business” and there was further delay in confirming, so it now clashed with my scheduled work. A discount for the inconvenience was initially rejected. The car was now due to arrive on Thursday.

Close of play the night before I got a call advising that they didn’t have a driver available to deliver the following morning as planned. I was notified late as Ellis was out of the business again. It was rescheduled for Friday, so I had to reschedule work commitments again.

I later found out that the car had failed its MOT, with a dangerous defect recorded, and the delay was because it had to be re-tested. I only found out because I checked the government website myself. Nobody told me. Despite this being something that I had raised directly, as the previous MOT was showing advisories (which I had also checked online) and specifically asked for confirmation that these would be completed. Sadly, I found Ellis generally quite evasive with answers to basic question throughout, however when his manager Chad stepped in her was forthcoming, offered a discount on the delivery and a full tank of petrol, and sent a copy of the newly passed MOT which wasn’t yet showing online.

When delivery finally happened, it arrived hours early (9am opposed to 1pm) and was going the wrong address, despite the correct address being confirmed in writing to Ellis via text and email and him confirming it back to me. I had to cancel a meeting to get back for the delivery and travel across London during rush hour. The also driver didn't have a fuel card for the full tank of petrol that I had been promised, so I had to fill it myself and apply for a reimbursement.

The stress wasn’t over. On delivery day, a child lock fault appeared on the dash, advising me to contact the workshop. I went in for diagnostics and it also revealed a telematics hardware failure affecting the SOS eCall emergency system. This was identified by three garages, including an independent Audi specialist. The eCall fault means the car won't automatically call emergency services in a serious accident. The child lock fault means that a child could open the door from the inside whilst the car is moving. Both are hardware and physical faults confirmed by an Audi specialist.

Despite this, Phantom's warranty provider A1 suggested a software update, which the Audi specialist has explicitly said won’t resolve it and highlighted his concerns due to the serious safety issues. They’ve run down the 14 day distance selling return window getting repairs approval, and now I’m 2 days away from losing my right to return a car with a £2,585.40 bill for pre-existing repairs.

Ava in aftersales has been genuinely helpful and I want to acknowledge that, she's an asset to the business and has been the one consistent bright spot throughout. Her proposed solutions were logical and I felt that she genuinely wanted to help, but when her manager stepped in she was impatient, short and steamrolled me into either returning the car back to them for a software update, or returning the car. I chose the return, as the former would mean an 8 hour return journey (excluding time to repair), and the faults would still exist after the returns window closed, with a £2.5k bill I would then become liable for when the warning lights returned.

In short, the sales process, the communication, and the post-sales warranty experience have been really disappointing for a dealer positioning itself as a prestige operation. It’s clear from other reviews that once in a while they drop the ball and it goes horribly wrong.

I'll update this review if anything changes before the distance selling deadline in 2 days, but at this stage I’ve requested to formally reject the car based on the pre-existing repairs and get a refund of the car I paid in full for.

The driver of my car was very professional very helpful and was keen to get my issues sorted. Brian safe travels and thank you!

Phantom Motor Company were brilliant from the start to finish. Amir, who I dealt with was really helpful and made the process so nice and easy. Any questions I had, he was only a text message away. I couldn’t have asked of any more from him.

Amazing!

I had a great experience purchasing an Audi A4 TFSI yesterday. A big thank you to Alistair and Brad for excellent customer service. They did a thorough job and exceeded my expectations.

Had an issue regarding a repair fixed under warranty and final payment. After speaking to Ava from After sales department at Phantom, she not only solved my issue but rectified it 24 hours earlier that stated after our initial conversation which was pleasing.

I collected my car on 07/06/2026 after being told it had been fully serviced. However, around four weeks later, my car displayed a warning that the oil level was critically low. This immediately raised concerns that the service had either not been carried out correctly or had not been completed as stated, despite me being provided with a service invoice.

When I contacted the After Sales team, the initial solution offered was simply to top up the oil rather than investigate why a recently serviced vehicle was showing such a warning. Unsatisfied with this response, I spoke to the Sales team, who were excellent and quickly arranged for the vehicle to return the following day for a full service.

Unfortunately, the problems did not end there. After having my vehicle for the entire day, the dealership mistakenly carried out an MOT on my 2025 car, despite it not requiring its first MOT until 2028. This was a significant administrative error that has left me concerned about the impact on the vehicle’s records.

I have also not received any paperwork for the second service, which only adds to my concerns.

While the Sales team were professional, helpful, and did their best to resolve the situation, my experience with the servicing department was extremely disappointing. Being told a service had been completed, later receiving a low oil warning, then having an unnecessary MOT carried out, and still not receiving service documentation has left me with very little confidence in the dealership’s after-sales processes.

Update 10/08/2026
Just 4 months after purchase and just 48 days after i took my car back to be “serviced” as it wasnt done correctly when i purchased the car my car has shown a light to indicate my car is over heating

Once stopping i checked the coolant level to see its below minimum yet again showing phantom failing to service the car for the 2nd time

I have bought a car with this company three weeks ago. They have given the wrong information on the car insurance. Now I have to pay 500 pounds extra per month. Also they promised me to give the car servicing records. I am writing email almost everyday but they don’t bother to respond. Looks fraud.

Dealt with Amir, nothing was too much trouble for him. Our experience buying the car was brilliant. Would recommend to friends and family, Phantom motors have been excellent to deal with and very professional. Thanks Amir.

John and Sandra Lever

Great staff especially Longin and the new starter who we dealt with.
Great valuation of my trade in vehicle which beat every other offer I got.

Also Ian who helped us and welcomed us and even got us extra goodies on the day.

I recently took purchase of a Tesla long range. From start to finish the process and experiance was outstanding. Longhin who dealt with us was unbelievably professional with a touch of banter which made my experiance even better. We were made to feel welcomed from start to finish. If i could give more then 5 stars i would

Brilliant service from Amir at Phantom Motor Company a pleasure to deal with, brilliant customer service and took note of all our requirements and questions. Also made the collection of the car a great experience

Just bought my new car and I’m so happy with it! We had a great experience when we went to view the car with Ellis who was a great help.
We got our car within the 5 days and collection was so smooth and we had a great experience with Longin

In February 2025, I purchased a McLaren 720S from Phantom Motor Company together with a five-year extended warranty costing £14,000.

At the time, I believed I was buying peace of mind. As a first-time McLaren owner in the UK, I was encouraged to see the warranty as a premium protection package that would support me if a major mechanical problem occurred.

Unfortunately, my first claim experience was deeply disappointing.

In May 2026, the car suffered a sudden suspension failure while being driven normally. The front wheel collapsed and the vehicle became completely immobile. It had to be recovered to a garage and could not be safely driven.

The car was occupying workshop space and urgent repairs were required. I submitted a warranty claim immediately, supplied photographs, service records, mileage information and repair details, and cooperated throughout the process.

What shocked me was how different the practical claims experience was from what I had expected when purchasing a £14,000 warranty.

The process became lengthy and complicated. The vehicle remained unusable while decisions were being made. When a contribution was eventually offered, it represented only a small fraction of the actual repair costs incurred.

As a customer, it was difficult to understand how a premium warranty purchased alongside a high-value supercar could provide such limited practical assistance when a genuine mechanical failure actually occurred.

The financial cost was frustrating, but the biggest disappointment was the feeling that the protection I thought I had purchased was not there when I needed it most.

I appreciate that others may have had different experiences. This review reflects my own experience as a genuine customer and my first attempt to make a claim under the warranty.

Based on that experience, I would strongly encourage anyone considering an extended warranty to carefully review the claims procedure, authorisation requirements, labour limits and reimbursement terms before making a purchase.

I had a fantastic experience dealing with Phantom Motor Company. I purchased a Mercedes C63S, and it has been perfect.
There was initially a small issue with the air conditioning, but it was rectified quickly and without any hassle whatsoever. The aftersales team also went above and beyond to help me with something else later on, even though they didn't have to. At that stage, many companies are simply satisfied that the sale is complete, but not these guys—they made sure I was completely happy throughout.
I've seen some negative feedback online, but I genuinely find it hard to understand given my experience. Just look at the quality of the cars they produce and sell—these are top-quality vehicles, and you can feel confident that you're getting a first-class machine from Phantom Motor Company. I certainly did, and I've been smiling ever since.
A special shout-out to Matt in Sales and Ava in Aftersales. Thank you both for everything.
Highly recommended.