Pickalbatros Resorts Avaliações 

Pickalbatros White Beach Taghazout – Falls Short of 5-Star Standards

The hotel has beautiful gardens, stunning views, well-maintained grounds and excellent housekeeping. The majority of staff are also lovely. However, several ongoing issues let it down.

At every mealtime, there are shortages of cups and glasses, some are dirty, tables are left uncleared, and soft drinks are often warm. Pool bar cocktails are overly sweet and frequently served without ice. Mini-bars and tea and coffee supplies are not replenished consistently, and teaspoons are always missing.

Although most staff are great, some service in the Alfredo Bar is disappointing. Food is very repetitive.More concerning is the apparent lack of response from management to constructive feedback, as the same problems continue without improvement.

Overall, the hotel has plenty of positives, but these repeated issues and lack of attention to detail mean it does not deliver the 5-star experience expected. Better management, consistency and a willingness to listen to guests would make a significant difference.

Had a fabulous stay at Pickalbatros Royal Grand Sharm Hotel. Excellent customer care throughout, especially from Daria on Reception, Omer in Soprano Restaurant and Ahmed our Room Cleaner. They went above and beyond to make our stay wonderful.
We had a lovely twin bed room overlooking the ocean, room 2243. A great choice, quite away from the entertainment area. So not disturbed at night. Good was fabulous and so were the drinks.
Thank you to all the amazing staff at the hotel.
Sharon & Gloria

We would like to express our sincere appreciation to the wonderful staff at the Milenium Bar and Sky Bar.

A very special thank you goes to Eslam Ahmed, who truly made our holiday experience even more enjoyable!

Eslam is an exceptionally polite, caring, attentive and professional employee. He always welcomes guests with a warm smile, notices their needs without even being asked, and makes sure everyone feels comfortable and well taken care of.

His kindness, positive attitude and dedication to excellent service really stand out.

We would also like to thank the entire Pool Bar and Sky Bar team for their great hospitality and friendly service.

Employees like Eslam Ahmed are a real asset to Pickalbatros Palace Resort. We hope the hotel management recognizes and appreciates his outstanding work.

Thank you for making our holiday so special! ❤️

Das Beach Albatros Resort ist ein tolles Familienhotel.
Alle Mitarbeiter sehr freundlich und hilfsbereit, tolle Essensauswahl gemütliche Bars die Pools ausreichend vorhanden.
Das Meer ist toll und man kann schnorcheln.

Mein Dank geht an das Housekeeping Team und dem Management die Sauberkeit im Zimmer oder in dem Hotel ist wirklich toll es wird so viel gereinigt. Das Zimmer wird jeden Tag gereinigt, Betten gemacht und immer eine schöne Überraschung auf dem Bett. Danke auch an unseren Roomboy

We recently stayed at the pickalbatros royal moderna in Sharm El Sheikh for a big birthday holiday and we weren't disappointed! The resort is lovely, huge which was a little overwhelming to start with but we quickly found our way around, all of the pools are lovely and very well maintained and not allowing guests reserve sun loungers was a huge bonus as the resort was busy but there was never an issue getting a space at the beach or pool. We had a slight issue on day one with air conditioning not working but this was rectified within an hour and were offered to move rooms if it couldn't be fixed, we were given a lovely fruit plate and juice for the room as an apology (these things happen but it was a nice touch) the staff were lovely and extremely attentive making sure everything was going well for us, the breakfast staff would regularly bring us fresh juice and water and would regularly swap coffee from the machine to a barista coffee, just to be nice 🙂 the food at breakfast was lovely and fresh, the omelette station was a hit during our stay and we found the food at lunch and dinner to be just as good. There was a slight downside though as it was stated by Onthebeach.co.uk that there were 8 restaurants, the actual number was 3 buffet and 1 a la carte as well as the beach bar, the resort is currently going through a refurbishment so there is a large desert restaurant opening soon and this took the place of 1 if not 2 restaurants. It didn't ruin the holiday but it meant going for dinner later as it was quite manic at times and the food by day 10 got a little repetitive but still tasty. A highlight of the holiday and a big shout out to MOHAMED GALABEA at the relax bar, he was by far the friendliest of the staff, always looking out for you willing to chat and never left your glass empty! The beach was also a highlight with shallow waters that made it ideal for seeing all the fish and sea life in the bay🙌🏻All in all it was an excellent holiday and definitely a resort to visit again.

Min familie og jeg var på 2 ugers ophold hos Pickalbatros White Beach i Hurghada, hvor jeg på dag 4 får en madforgiftning formentlig fra deres salatbar. Jeg lå fuldstændig lagt ned med diarré og opkast i mange dage og hele vores oplevelse blev ødelagt. Hverken min mand eller baby havde spist fra salatbaren, hvilket var heldigt. Hotellets personale var søde at sende “sickmeal” direkte op til mig samt spørge ind til hvordan det gik. Super sød personale på hele hotellet og servicen var tiptop og god rengøringen, men madforgiftningen ødelagde desværre hele oplevelsen. Vi endte med at spise ude om aften i mange dage af frygt for at endnu en madforgiftning.

DANGEROUS ELECTRICAL HAZARD, A CHILD INJURED, AND AN UNACCEPTABLE RESPONSE FROM THE HOTEL MANAGEMENT!!!!

During our family holiday (08/10/2026) my child suffered an electric shock after falling onto an exposed electrical cable lying in the grass in an area where many children were playing. The cable was extremely difficult to see and should never have been left exposed in a hotel full of children. Two other children also felt an electric shock from the same cable in the same time, although their experiences appeared to be milder. Our child, however, fell directly onto the cable.

How can a family resort full of children allow an exposed electrical cable to lie hidden in the grass where children are playing? This is an unacceptable safety hazard that could have had even more serious consequences.

What makes the situation even more concerning is that the cable was removed totally after the incident. This raises serious questions about why such a hazard was present in the first place and why it had not been secured before a child was injured.

After the incident, our child experienced weakness and numbness in the arms and leg. We were extremely worried about possible internal injuries, particularly damage to the heart. Instead of immediately arranging appropriate emergency assistance, hotel staff kept telling us that another doctor, or the hotel's own doctor, would arrive with the necessary medical equipment for ECG.

We waited first the hotel nurse, they told us wait 1 hour to see if how the kid will be,before going to the hospital it was passed already 30 minutes from the accident, so I was waiting 30 more minutes,then they gave me to speak on the phone with some doctor who asked me some questions about what happened and said that no need to worry. Anyway I said that I insist for ECG then the doctor said okay pass me the manager on the phone,then the manager said that the doctor is on the way will be here in 1 hour,they refused to call ambulance or a taxi to the hospital before their doctor comes, we waited approximately FIVE HOURS. After all that waiting, the doctor finally arrived without the necessary equipment. We still had to go to the emergency department ourselves to seek appropriate medical attention.

Throughout this ordeal, we felt that the hotel was more concerned with managing the situation and protecting itself than with ensuring our child's safety and getting timely medical help. We repeatedly requested an official incident report and a clear explanation of what had happened, but despite speaking with several members of staff and management, we were not given the documentation or satisfactory answers we were asking for.

An ECG was performed in the hospital and we were told that there were abnormalities requiring further investigation, including blood tests. Those tests were not completed before we made the difficult decision to return to Spain to seek further medical care. Our child's health had to come first.

We had to bring our holiday to an abrupt end and arrange an earlier return because of the incident and our concerns for our child's health.

This was not a minor inconvenience or an ordinary holiday complaint. It was an electrical safety incident involving a child, an exposed cable in a children's play area, a five-hour wait for a doctor who arrived without the promised equipment, and a lack of satisfactory communication and documentation afterwards.

The safety of children should be every hotel's absolute priority. Families should never have to wonder whether hidden electrical cables are lying in the grass where their children play, nor should they have to wait five hours for appropriate medical assistance after an incident like this.

We came to this resort for a family holiday. Instead, we experienced something deeply frightening and distressing, and we left feeling that our concerns had not been treated with the seriousness they deserved. I strongly urge other families to take this experience into consideration when choosing this hotel.

We staying at the Palace resort for a ten day holiday.
The resort is very clean and in general a good time away. However mid through the holiday certain things come to light that could affect your decision to come here.

The biggest problem is the smoking. Being majorly popular with Germans and Russians they all appear to chain smoke.
Mostly at night these areas stink of smoking and it’s not relaxing for non smokers.

Your only option is sit in reception or on the beach. Outside areas all have ashtrays on the tables and you just cannot escape it.

Even last night we were trying to enjoy a meal and in the roof top restaurant and the couple across the way started smoking after they had finished there meal!

The restaurants - The only sit down meal served is Moroccan and you get what is given no menu.

All the rest are buffet style that serve pretty much the same food as each other but in different ways - work that one out?

No exchange facilities at the desk only an ATM with charges .

Beach is good and great staff but again 9/10 times you are going to have smokers around you . No exaggeration on this either we felt like we had stepped back into a 90’s nightclub when you went home stinking of fags!

Staff are great and cannot do enough for you. Bring a do not disturb sign for the beach as you get hounded at least 6 times a day.

Sunbeds plentiful .. care and attention of staff top notch. But bring small note currency for tipping 1 euro notes ..

We spent a week at the Pickalbatros Sungo Club Marrakesh , and here’s our review:

Positive Aspects:
- There are plenty of sun loungers, so there’s no need to rush in the morning to secure one. Hotel was full but always free sun loungers and queue for drinks wasn’t too bad either.
- The rooms are spacious with ample storage, although only 10 coat hangers are provided. The shower is large and powerful. However, after a clean one day, our patio door was left wide open for a day on the ground floor. Open to the pool area.
- The main buffet restaurant offers a good variety of choice.
- The Lobby Bar serves lovely coffee and cake, available 24 hours, with mugs as a bonus.
- Ice creams in the bar freezer are always well-stocked.
- There is a selection of free simulators available.
- The water park was quiet, but had all food and drinks included.
- Fridges throughout the complex are stocked with water.
- The entertainment team is friendly, and the DJ in the Mauve Bar plays all your favourites until 2am.
- All main public areas constantly being cleaned.
- Lovely pool areas and not too deep.
- Free return shuttle into the City (20 minutes). But have to book in advance.

Negative Aspects:
- The room had an unpleasant smell, possibly due to the air conditioning. We did complain, they inspected it. But same for the duration of our stay.
- The air conditioning is very loud and had a standard preset temperature of 27°C, which was too hot. Despite requesting it to be changed, it was only adjusted to 25°C, even though it was in the 30s outside all week.
- There are many flies in the restaurant and lobby bar (where food is left on the counters)
- Drinks taste bland, and it’s unclear if they contain alcohol. The wine, regardless of colour, is awful.
- Wasps are common around the pool bar, and the waiters are not skilled at making decent cocktails.
- Alcohol often runs out by the evening and even in the morning.
The pool women’s toilets, while cleaner often present would lack toilet paper and one had a broken lock.
- The resort floors are very slippery, and the corridors to the rooms are extremely dark.
- There are many stairs throughout the resort.
- The swim-up pool option is disappointing, as it’s just a shared pool outside.

Overall, we enjoyed our stay but wouldn’t recommend it to our friends and family. We have stayed at much better hotels for the price.

Well worth 5 stars well happy this time in Egypt after a few disappointing trips would return and recommend this hotel x
August 2026
Had to delete to add more lol!
Just had to add more thx to all the teams in all the restaurants especially the Alfredo esp the chefs and Chief chef Bakry for all requested was always recd hummus , plain biscuits etc the pool lads were also great and all staff esp our room lad, all were quiet, always polite professional , eager to assist and there is no pressure to tip at all so it’s nice to do so.
All coffees whether from auto machine or barista machines are fabulous, food plentiful and varied it’s so hard to please everyone some say it’s repeated but come on do u do different foods every day 365 days of the year no so be grateful you get so much choice here lol, this hotel does very well in the food and restaurants. This hotel runs like a well oiled machine the cleaning never stops 24/7.
Mid review I did write on the paper review, that this hotel is big enough to cope with a non-smoking pool area and the lounge bar should have doors on to stop smoke feeding into the main reception also if possible move cake and pastry areas out of the smoking area would be better from a personal perspective. These are suggestions as realise a lot of people do smoke but it’s my pet hate as can’t stand smell and the smoke.
Won’t stop me returning planning now to visit more of the Pickalbatros chain. Really impressed and happy gave Egypt another chance. Thx U all.
Egypt is trying hard and will catch up with Turkey and Dubai keep going enjoy the success and keep adding and improving.
Currently at hotel room 1122 - this hotel meets all expectations absolutely lovely, close to airport but no noise airport noise at all. Atmosphere mixed and nice lively if u want further down nearer to beach- quiet in main pools absolutely a marvel. Rooms as advertised clean, modern well looked after, mini bar well stocked with beer juice and water coke & lemonade. Entertainment good and noise all finished by 10:30 - 11pm so nice as. Food varied and plentiful , asked for poached eggs and salmon and it was provided just so nice thank u - so helpful , so friendly, professional nothing is an issue. Pool bar nice non- smoking area all over so that’s great as well. Hotel bar serving international spirits just nice, latte and cappuccino hot and iced a dream for me as don’t drink , Hubbie enjoying the vodka - coke hotel bar staff amazing it’s so nice here always do a review whilst staying as gives hotel the opportunities to correct any issues but at the moment nothing to complain about at all. Trying all 4 restaurants to see which one we prefer but all and all it’s a relaxed hotel with a meaning of providing good quality, clean, and above all professional well done to all of you . A few suggestions would be as a AI Plus - welcome drinks on arrival , ice cream and lollys would be nice available all day, more no smoking outside areas whilst eating - no smoking pool would be just fantastic but overall still worth a full 5 stars for all services great job xx
Thx again, take care & stay safe - Apologies for having to rewrite to add more.

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stayed at the Royal Albatros Moderna.Would like to thank all staff for a brill holiday as always.Especially reception staff.what a team nothing was too much trouble.special thanks to John Gerges and Mahmoud Zidan.cant fault anything about resort.facilities and food excellent.alcohol not so good.cant wait for Xmas be there again.

Disappointing 5-star experience — lots of potential, but plenty of room for improvement

We stayed for 5 nights and, although there were some positives, by the end we were ready to leave due to the amount of confusion and frustration throughout our stay. We also heard other guests expressing similar concerns. The hotel has potential, but currently falls short of what we’d expect from a 5-star property.

The spa was a real highlight — relaxing, well maintained and with friendly, approachable staff.

Unfortunately, the entertainment was very disappointing. There was only around 60–90 minutes each evening, often ending without clear communication. The animation team seemed to focus mainly on selected guests, particularly French guests, rather than including everyone. One member of the team was repeatedly seen chatting up young female guests, some of whom appeared uncomfortable. This was something other guests were also commenting on and it was uncomfortable to watch. The music was also very repetitive, both day and night.

Bar service needs major improvement. Guests have to queue for drinks, the staff can be abrupt and drinks are served in very small plastic cups. The bar sometimes closed at 11pm or earlier without warning, even turning the lights off while guests were still queuing. This is not the level of service we’d expect from 5-star accommodation.

Staff generally could be much friendlier and more helpful. On occasions, questions were met with laughter or an abrupt attitude rather than assistance.

Housekeeping was inconsistent. Our room wasn’t cleaned one day, and when we requested fresh towels and toilet paper, they didn’t arrive and had to be chased up later. There were also concerns from guests about the £10 towel deposit, with reports of towels and even clothing not being returned.

The food was okay, with the Mediterranean and Italian restaurants being the better dining options. The shuttle buses to the market and restaurants were useful, although getting to them involves passing through a large construction site. Building work around the hotel also affected the atmosphere.

There were not enough sun beds during busy periods. Unless you reserve one very early in the morning, it can be difficult to find one until late afternoon. Guests shouldn’t have to get up early just to secure a sun bed at a 5-star hotel.

We also heard guests reporting issues such as electricity cutting out, safes not working and doors not locking properly, with concerns about the lack of assistance when these problems were reported.

Overall, the hotel has some good facilities and definitely has potential. The spa, speciality restaurants and shuttle service were positives, but the entertainment, staff service, housekeeping, sun-bed availability and general organisation need significant improvement.

With a better animation team, stronger entertainment, improved staff training and a greater focus on guest experience, this hotel could be much better. However, based on our 5-night stay, it currently falls short of the 5-star experience we expected.

The Agadir pickalbatros is not a 5 star hotel. Today I found a few tiny worms within the bathroom sink in my room. Thank goodness we leave tomorrow morning! The floors in the rooms are unclean and the bathroom is filled with limescale, mould and rust. The bathroom rug that was changed on one of the days was literally tattered. The lobby is lovely and so are the views of the pool however the restaurents feel like a canteen, more of a 3 star hotel vibe. Overall I was very disappointed and what tipped me over was seeing the worms in the bathroom, very unhygienic and disgusting!

Great experience. We have been in golf beach. We could dice with a wonderful dive center in the private beach, called sharks bay. Affordable prices and a great team that I will miss!
Also the staff of the hotel is excellent! Nice people, helpful, always with a smile. They even let us have sandwiches and packed it to us after our check out as we had a long journey back to cairo.
Good food, good view, clean room, all the facilities you wish for. U even have a bus that takes you for free to the aqua park, which my kids enjoyed so much all day.
We had a great stay, I totally recommend this place. I will miss it when I'll be back in spain...I will totally come back

Just come back from our 2 wk holiday and so happy to be home we booked the pickalbatros grand royal for our special birthday both me and my friend turned 70 we paid extra for a Seaview room and the view was beautiful but we were overlooking the pool area and the electronic house music was so loud every day/night until 11pm when it went off we asked to change rooms to a quieter area which the hotel arranged then the 2nd night after we changed rooms we were woken up at 5.30am to one of the hotel maintenance staff cutting concrete slabs outside our room we went out and asked him to stop which he did at 5.40am. In my opinion this hotel should be advertised as an 18 to 30s age group due to the very loud music pool parties foam parties ect also the food was very bland not what you expect from a 5 star hotel (we had upset stomach and diarrhea for 3 days) in the 2 weeks we were there there was only about 10 English people it was mostly Russians and one of the English couples we spoke to from Leeds were also not happy with the hotel they were in they're 70s or 80s I would not recommend this hotel to anyone over the age of 30 the hotel itself is beautiful with beautiful views but we did not enjoy our stay there and will never go back we feel our special birthday holiday which cost us over £3500 was not very good we feel very let down (this was our first trip to Egypt)

I wish I could give zero stars for picabatross aqua park hurgada hotel. We went there hoping for a relaxing family vacation on 25 th June to 2nd on July, but it turned into a complete medical nightmare.

During our stay, on the last day my husband was the first to fall ill with severe diarrhea and acute vomiting. Shortly after, the rest of the family developed the exact same severe gastrointestinal symptoms . We did not consume any food or drinks outside the hotel's main restaurant during our entire stay, making the hotel buffet the only common source.

As medical doctors, we fortunately recognized the symptoms immediately, diagnosed the situation, and were able to administer urgent medical treatment to manage the complications. Despite our quick intervention, our vacation was entirely ruined, and we are still undergoing medical treatment until today.

We officially reported this incident to the hotel management and documented everything in the guest feedback form before checking out. Unfortunately, we did not receive any serious response or proper attention regarding this critical health safety issue.

I highly advise families—especially those with children—to be extremely cautious about the food hygiene standards at this property. This was a hazardous experience that we are still suffering from.

Super leuk hotel . Bediening in het restaurant is gewoon weg fantastisch. Goed gedaan Redone 👌

Worst hotel in egypt jungle aqua park neverland hurghada reception are rude food is so bad you get stomach bugs like you wouldn't believe. Room service is shocking promised 30mins 90mins later food rurned up freezing cold . Lifeguards are violent and dragged my 3 year old out the pool by her arm for going on a slide with a broken arm even though she had been on it every day. The trip reps on site overcharge and lie. Midway strip the sandman is a pervert and grabs you. The staff approach you when your alone asking if your interested in them. Reception dont help at all. Worst place ive ever stayed in egypt. I will make sure none of my family and friends never waste their money here. Faulty plug in room was sparking nearly set fire never sorted the problem. Balcony door didn't lock and was told by my partner there was an engagement ring in room and did nothing. Avoid like the plague.

Great hotel we stopped in royal Moderna in Sharm loved it massive resort friendly staff great entertainment