Piglet's Pantry Avaliações 

1.016
•
O TrustScore é 3.5 de um total de 5

3,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Ordered afternoon tea for 2 delivery using Buyagift voucher.Such an easy process from start to finish with excellent communication from Piglet's Pantry. Delivered via DPD on agreed date (1 hr windo... Ver mais

Avaliado com 5 de um total de 5 estrelas

won a red letter day afternoon tea in a raffle organised by Shepherds Port BAR for NARS . decided to have one to home that we could enjoy on a weekend away. the 1st delivery failed from DPD. the cus... Ver mais

Avaliado com 5 de um total de 5 estrelas

Absolutely amazing. I’m truly flabbergasted to read negative reviews because I have not as yet been remotely disappointed. Vona and Lianne (Phoned twice because I’m an idiot) are absolutely fantastic.... Ver mais

Avaliado com 1 de um total de 5 estrelas

We ordered an afternoon tea from Piglets Pantry, having previously had one around five years ago, and unfortunately the quality seems to have changed considerably. The only item we really enjoy... Ver mais

Detalhes da empresa

  1. Padaria
  2. também em
  3. Fabricante de Alimentos
  4. Fornecedor de Alimentos e Bebidas
  5. Padaria atacadista

Escrito pela empresa

Award-winning sweet and savoury bakery based in Sussex. Meat, vegan & veggie options available for UK-wide home delivery.


Informações de contato

3,7

Bom

O TrustScore é 3.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 36% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

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3,7

Todas as avaliações

(1.016)

113 avaliações nos últimos 12 meses

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Avaliado com 3 de um total de 5 estrelas

First time ever we were disappointed…

First time ever we were disappointed with the afternoon tea for 2 box
Cakes looked promising however didn’t deliver on flavor, the gingerbread only seemed to be present in the crumb topping- blue icing on the red velvet cake huge mistake it tasted blue ! Scones were unfortunately dry The savory content was good as one would expect

30 de dezembro de 2025
Avaliação não solicitada
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Resposta da Piglet's Pantry

We’re really sorry to hear the afternoon tea was disappointing. Thank you for your feedback, we’ll be reviewing this with our team.

Avaliado com 5 de um total de 5 estrelas

A cut above

I was given a Piglet's Pantry hamper for Christmas. Everything was outstanding 🤩 each cake and savoury was definitely a cut above. Thank you!!

19 de dezembro de 2025
Avaliação não solicitada
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Resposta da Piglet's Pantry

Thank you for the feedback! We’re so happy to hear you enjoyed the Christmas hamper.

Avaliado com 5 de um total de 5 estrelas

Vegan Afternoon Tea

Ordered a Vegan afternoon tea in November for a December delivery - it came promptly on the specified day. Upon opening it was packed well and looked fantastic. The items were all delicious - my favourite was the mini tartlets - tasty! I have been eating the contents over a few days - they have kept perfectly fresh in my fridge - and all have been tasty and great quality.
Overall a great experience.

19 de dezembro de 2025
Avaliação não solicitada
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Resposta da Piglet's Pantry

Thank you for your review! We’re so pleased you enjoyed the vegan afternoon tea . We really appreciate your feedback and hope to treat you again soon.

Avaliado com 1 de um total de 5 estrelas

HALAL Pies

As a consumer of Piglets Pies on a Saturday afternoon at the football I am disgusted and horrified to learn that the meat and chicken in their pies is HALAL.
I wrote several emails to them asking them consider sourcing a different supplier or at least be transparent by putting 'HALAL' on their packaging so their customers could have the choice on whether to purchase or not.
They were resistent to both suggestions.
I will never ever buy another product from them. Goodbye
***In response to Piglets Reply below to this review. I am in possession of an email from them that clearly says their meat IS HALAL. If there was on option on Trust Pilot to attach a screenshot of this I would. Either way they have lied and cannot be trusted.

6 de dezembro de 2025
Avaliação não solicitada
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Resposta da Piglet's Pantry

We recognise the importance of transparency for our customers. Halal is a religious certification and is not associated with food safety or product quality.

All meat, regardless of certification, is subject to the same legal animal welfare and food safety standards.

We can confirm that our meat is sourced exclusively from approved suppliers and is supplied as standard, non-Halal meat.

We maintain full transparency regarding our ingredients and sourcing to ensure customers are able to make informed decisions.

Avaliado com 1 de um total de 5 estrelas

Halal products without labelling

Sad to learn that the meat products are halal and not advertised as such. Will not purchase in future.
Animal welfare is NOT at the top of the agenda in religiously slaughtered meat as it is EXEMPT from the regulations despite your claim. The animal is either conscious or semiconscious whilst its throat is slit and it is bled to death.

11 de dezembro de 2025
Avaliação não solicitada
logotipo da Piglet's Pantry

Resposta da Piglet's Pantry

We recognise the importance of transparency for our customers. Halal is a religious certification and is not associated with food safety or product quality.

All meat, regardless of certification, is subject to the same legal animal welfare and food safety standards.

We can confirm that our meat is sourced exclusively from approved suppliers and is supplied as standard, non-Halal meat.

We maintain full transparency regarding our ingredients and sourcing to ensure customers are able to make informed decisions.

Avaliado com 3 de um total de 5 estrelas

Box arrived damp

Box arrived damp given time of the day as the fridge pack had melted and leaked onto the box. Contents of the box were misplaced also due to rough courier handling

9 de dezembro de 2025
Avaliação não solicitada
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Resposta da Piglet's Pantry

We’re very sorry to hear about the condition in which your order arrived and apologise for the disappointment this caused.

This is certainly not the standard we expect, and we’d really like the opportunity to look into this for you.

Please could you contact us directly via email with your order details so we can assist further and resolve this matter as quickly as possible.

Avaliado com 5 de um total de 5 estrelas

Excellent afternoon tea …

The afternoon tea for two which arrived today was excellent.
It arrived in good time was well packed and the variety and quality of the food was very good.
There was more than enough for two, we may have started a new Christmas tradition.
An excellent service. I will certainly recommend Piglet's Pantry.

11 de dezembro de 2025
Avaliação não solicitada
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Resposta da Piglet's Pantry

Thank you for your review! We’re so glad your afternoon tea arrived on time and that you enjoyed everything. Delighted it might become a new Christmas tradition and thank you for recommending us!

Avaliado com 5 de um total de 5 estrelas

Great afternoon 🫖

The food was all delicious, it was delivered on time and really well packaged. My whole family really enjoyed it!

28 de novembro de 2025
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Resposta da Piglet's Pantry

Thanks for your review, we are glad to hear you and your family enjoyed!

Avaliado com 5 de um total de 5 estrelas

Arrived well packaged and on time.

Arrived well packaged and on time.
Quality of product very good with easy instructions included.

Would definitely use again.

28 de novembro de 2025
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Resposta da Piglet's Pantry

Thank you for your feedback! We're glad to hear everything arrived safely and that you enjoyed the quality of the products. We’d be delighted to have you order with us again.

Avaliado com 5 de um total de 5 estrelas

So good I got it twice!

I bought the boozy festive tea for two for my son’s partners birthday and they enjoyed it so much he asked for the same again on his birthday!

28 de novembro de 2025
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Resposta da Piglet's Pantry

We’re delighted to hear your sons enjoyed the festive tea! We really appreciate the review.

Avaliado com 2 de um total de 5 estrelas

Product great. Ordering in the website ABYSMAL

I’ve ordered product from Piglets Pantry many times before and always been pleased. However, the on line ordering process is just awful. I wasted an hour on my iPhone and iPad trying to get the details correct. Previous orders were still in the basket so had to be deleted and it was impossible to enter my credit card details. Eventually I gave up and called customer service to place the order. I was told they were having problems with their website!! No kidding. Last time I ordered was June 2025 and had exactly the same problem. I’ll think twice about using this business again.

1 de dezembro de 2025
Avaliação não solicitada
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Resposta da Piglet's Pantry

Thank you for your feedback, we’re sorry for the difficulties you experienced while ordering.

We’re aware of the recent website issues and our team is actively working to resolve them to ensure a smoother ordering process. We appreciate your patience and are grateful you reached out to customer service so we could complete your order.

Thank you for bringing this to our attention, and we hope to provide a much improved experience next time.

Avaliado com 3 de um total de 5 estrelas

My wife and I were given an afternoon…

My wife and I were given an afternoon tea as a present in December 2024 but we have delayed doing anything about it until now as my son was also in receipt and he reported unfavourably. Anyway we bit the bullet and ordered and the box arrived last week the administration is fine but the food wasn't, The sausage rolls went in the bin after one bite the scones were flacid but edible whilst the cakes were so sweet I expected to develop instant diabeties. The best things about the tea were the pots of jam and the little tubs of clotted cream, Having now checked the price on line the tea was extortionately priced for what actually arrived. I would suggest this is not a present to impress.

28 de novembro de 2025
Avaliação não solicitada
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Resposta da Piglet's Pantry

Thank you for taking the time to share your feedback. We’re sorry to hear that your afternoon tea did not meet your expectations.

We always aim to deliver products that arrive fresh and enjoyable, so we are disappointed to learn that some of the items were not to your taste. This is certainly not the experience we want our customers to have. Our sausage rolls, scones, and cakes are all baked fresh, and we take quality control seriously, so your comments will be passed to our bakery and product teams for review.

We appreciate your feedback, as it helps us improve.

Avaliado com 5 de um total de 5 estrelas

Customer Service at its best!

I spoke to a lady called Laura today regarding an issue with a voucher for afternoon tea ordered through buyagift.com (who were awful to deal with).
Laura of piglets pantry though was really friendly, professional and efficient. She quickly sorted out the issue for my mother who is now excitedly awaiting her afternoon tea to arrive.
Customer service at its best!

27 de novembro de 2025
Avaliação não solicitada
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Resposta da Piglet's Pantry

Thank you for your review! We’re so pleased Laura was able to help and get everything sorted. We’ll be sure to pass on your kind words, and we hope your mother loves her afternoon tea!

Avaliado com 5 de um total de 5 estrelas

Afternoon Tea

Had a lovely afternoon tea at home with family from Piglets Pantry. The food was very good quality and very tasty indeed. Delivery was good and packed well in boxes. Would definitely recommend.

24 de outubro de 2025
Avaliação não solicitada
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Resposta da Piglet's Pantry

Thank you for your review! We're delighted to hear you enjoyed your afternoon tea at home. We really appreciate the recommendation and hope to serve you again soon!

Avaliado com 5 de um total de 5 estrelas

Excellent food

All the food, sweet and savoury were delicious, and enough for next day too. I invited a friend to share with me and we were both delighted.

20 de novembro de 2025
Avaliação não solicitada
logotipo da Piglet's Pantry

Resposta da Piglet's Pantry

Thank you for your review! We’re so pleased you both enjoyed the treats and had some left for the next day. We appreciate your feedback and hope to serve you again soon!

Avaliado com 1 de um total de 5 estrelas

I ordered and afternoon tea to be sent…

I ordered and afternoon tea to be sent to my grandson but unfortunately put the wrong postcode, although the complete address without the code was 100% correct. The parcel never arrived, my efforts to contact DHL with the correct postcode were ignored and Piglets Pantry refused to contact them or do anything else to help, saying the error was my fault and they weren't prepared to do anything to resolve the issue. Beware, they've taken my money and supplied nothing, they could do it to you too.

18 de outubro de 2025
Avaliação não solicitada
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Resposta da Piglet's Pantry

Thank you for your feedback. We are sorry to hear about your experience.

We do want to clarify that during the checkout process, our website prompts all customers to carefully review and confirm their delivery address before completing an order. This includes checking the full address and postcode, and a confirmation email is also sent for customers to verify that all details are correct. As outlined in our Terms & Conditions, we cannot take responsibility for any errors in the address provided by the customer.

Your order was dispatched via DHL to the exact address submitted at checkout. Unfortunately, because the postcode entered was incorrect, DHL were unable to deliver the parcel. As the incorrect address was supplied at the point of purchase, we unfortunately could not amend once its was out for delivery.

As the address error was not made by us, we regret that we cannot help further on this matter.

Avaliado com 5 de um total de 5 estrelas

The perfect sweet and savoury gift!

Was lovely to find a company that provided exactly what we wanted. The chosen "hamper" went down an absolute storm with my father in law. Highly recommend and will definitely be using Piglet's Pantry again.

29 de outubro de 2025
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Resposta da Piglet's Pantry

We’re thrilled the hamper was enjoyed. Thank you for recommending us and for your lovely feedback!

Avaliado com 5 de um total de 5 estrelas

The traditional afternoon tea box

The traditional afternoon tea box was a gift. It arrived on time and was well packed including ice packs. The food was really good, I particularly liked the sausage rolls, they were huge and full of meat with a hint of spice.

29 de outubro de 2025
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Resposta da Piglet's Pantry

We’re pleased to hear your gift arrived on time and that you enjoyed everything, especially the sausage rolls! Thank you for your lovely feedback.

Avaliado com 5 de um total de 5 estrelas

Fresh ingredients

Fresh ingredients
Very tasty
Delivered on time
Packaged well

29 de outubro de 2025
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Resposta da Piglet's Pantry

We’re so pleased everything arrived on time and you enjoyed the fresh, tasty ingredients! Thank you for your lovely feedback.

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