Piglet's Pantry Avaliações 

1.016
•
O TrustScore é 3.5 de um total de 5

3,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Ordered afternoon tea for 2 delivery using Buyagift voucher.Such an easy process from start to finish with excellent communication from Piglet's Pantry. Delivered via DPD on agreed date (1 hr windo... Ver mais

Avaliado com 5 de um total de 5 estrelas

won a red letter day afternoon tea in a raffle organised by Shepherds Port BAR for NARS . decided to have one to home that we could enjoy on a weekend away. the 1st delivery failed from DPD. the cus... Ver mais

Avaliado com 5 de um total de 5 estrelas

Absolutely amazing. I’m truly flabbergasted to read negative reviews because I have not as yet been remotely disappointed. Vona and Lianne (Phoned twice because I’m an idiot) are absolutely fantastic.... Ver mais

Avaliado com 1 de um total de 5 estrelas

We ordered an afternoon tea from Piglets Pantry, having previously had one around five years ago, and unfortunately the quality seems to have changed considerably. The only item we really enjoy... Ver mais

Detalhes da empresa

  1. Padaria
  2. também em
  3. Fabricante de Alimentos
  4. Fornecedor de Alimentos e Bebidas
  5. Padaria atacadista

Escrito pela empresa

Award-winning sweet and savoury bakery based in Sussex. Meat, vegan & veggie options available for UK-wide home delivery.


Informações de contato

3,7

Bom

O TrustScore é 3.5 de um total de 5

1 mil avaliações

5 estrelas
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3 estrelas
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Respondeu a 36% das avaliações negativas

Normalmente responde dentro de 2 semanas

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3,7

Todas as avaliações

(1.016)

113 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Used a buy a gift

Used a buy a gift, voucher on the afternoon tea delivery.
So pleased with it. Every item was very tasty and expertly packed. Best sausage rolls and scones i have tasted. Well recommended

8 de outubro de 2025
Avaliação não solicitada
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Resposta da Piglet's Pantry

Thank you for the feedback and recommendation. We're pleased you enjoyed the afternoon tea!

Avaliado com 5 de um total de 5 estrelas

We ordered this for my auntie Margaret…

We ordered this for my auntie Margaret .I ordered it for the 24th of October instead of the 24 th of September.
Lady on phone very understanding and sent it as soon as possible to the 24th of September
Auntie Margaret loved it and said it was fantastic quality! She doesn't get out very often so was very pleased with it!

29 de setembro de 2025
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Resposta da Piglet's Pantry

We’re so pleased we could help and that your Auntie Margaret loved her treat! Thank you for your feedback.

Avaliado com 5 de um total de 5 estrelas

Excellent produce

Excellent produce in the afternoon tea box would totally recommend
Really tasty and well presented makes a wonderful gift

29 de setembro de 2025
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Resposta da Piglet's Pantry

We’re so pleased you enjoyed the afternoon tea box, thank you for recommending us!

Avaliado com 3 de um total de 5 estrelas

University Delivery a problem

Ordered online a pie and beer box to be sent to my Grandson who had just started at Exeter University
Got a call today to say that they cannot deliver to Exeter University as have been unable to deliver orders there in the past and informed it would have 75% chance of being a failed delivery. Would not refund the cost of the box - only the cost of the gift card to accompany it. However they did agree to send the Pies to me at a date of our choosing provided it was reasonably soon as they had already ordered the ingredients. Just want everyone to be aware of this inability to deliver to the University as your money will not be refunded

28 de setembro de 2025
Avaliação não solicitada
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Resposta da Piglet's Pantry

We completely understand your frustration and are sorry for the inconvenience. Because the issue was flagged while processing, we were unable to cancel the order at that stage, but we did our best to make sure the delivery wouldn’t fail. We’re glad an alternative could be arranged and will take your feedback on board moving forward.

Avaliado com 5 de um total de 5 estrelas

Great quality, excellent delivery and lovely team.

The giftee loved their afternoon tea box. Excellent delivery, excellent packaging, brilliant quality, and really lovely team. One thing I’d have liked is delivery available within two days of wanting to order, rather than 3-4. The website interface was hard to use on mobile- which I’d say majority people order via phones. My dad would have struggled to use the site. Thank you team! Will definitely order again soon x

15 de agosto de 2025
Avaliação não solicitada
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Resposta da Piglet's Pantry

We’re delighted the afternoon tea was enjoyed! As everything is made fresh to order, our delivery times can be a little longer, but we really appreciate your feedback. Thank you for your kind words, we look forward to your next order!

Avaliado com 1 de um total de 5 estrelas

Day late, food dry and stale

Packaging damaged, the ice bags were defrosted so had been in the box a long time, the post on the box said 1 day only but arrived a day later, scone was hard and stale, the veggie savouries were dry and all the same flavour, carrot cake was lovely and moist. As this was a gift I had to lie to my friends and tell them it was delicious, not worth the money, you need to give what you advertise, it’s called customer care

17 de setembro de 2025
Avaliação não solicitada
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Resposta da Piglet's Pantry

Hi Susan,

Sorry to hear about your experience, to help us investigate please contact us with your order information and we'll look into this for you.

Our email address is info@pigletspantry.co.uk.

Avaliado com 5 de um total de 5 estrelas

My daughter bought me a gift of classic…

My daughter bought me a gift of classic afternoon tea from piglets pantry. All of the ingredients supplied was amazing and very well packaged. Would definitely use them again and try out other products.

10 de setembro de 2025
Avaliação não solicitada
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Resposta da Piglet's Pantry

We’re delighted to hear you enjoyed your afternoon tea. We really appreciate you sharing your experience and look forward to seeing you again!

Avaliado com 5 de um total de 5 estrelas

Having had deliveries from Worthing…

Having had deliveries from Worthing previously, to see you had opened the store at Brighton station was great news…. Until….I found out it was card only after placing my order. I only had cash on me but thankfully you have 2 super heroes working in the store, one of which was Katelyn (I think) who offered to use her card for me and I gave her the cash. Thankyou Katelyn and thankyou both for first class customer service.

Have you any plans to accept cash? Whilst I accept the security around it, I hope it doesn’t put potential customers off.

17 de setembro de 2025
Avaliação não solicitada
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Resposta da Piglet's Pantry

Thank you for sharing your experience and for highlighting the wonderful service from our Brighton team! We’ll be sure to pass along your kind words. At the moment, we’re operating as card-only, but we really appreciate your feedback and will certainly take it into consideration.

Avaliado com 5 de um total de 5 estrelas

Excellent vegan afternoon tea

Excellent vegan afternoon tea
Bought as birthday gift for daughter, she loved it. Food delicious, beautifully packaged, instructions very clear and very generous portion sizes.

12 de setembro de 2025
Avaliação não solicitada
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Resposta da Piglet's Pantry

Thank you for choosing us to celebrate such a special occasion. We’re so happy your daughter enjoyed her vegan afternoon tea!

Avaliado com 5 de um total de 5 estrelas

YUM!

You can tell they use really good quality ingredients, lots of care and attention has been taken to make them, beautifully packaged, arrived on time, brilliant customer service and the portion sizes are soooo good 😊
I got the Laura Ashley afternoon tea for my parents as a gift they said everything was YUM!! Delicious, tasty and the nicest cakes an bakes they have had. (You know things are really good when no words are spoken when eating them your just taking in all the delicious flavours 🤣)
Will definitely be ordering again thankuuuu 😊

13 de setembro de 2025
Avaliação não solicitada
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Resposta da Piglet's Pantry

We’re so pleased your parents enjoyed the Laura Ashley afternoon tea. Your feedback means a lot, thank you for sharing!

Avaliado com 5 de um total de 5 estrelas

Cream tea heaven

I ordered a cream tea for two having sent them as gifts in the past and hearing how good they were. I was not disappointed. What a fabulous treat. A sturdy box with ice packs arrived on time and the presentation inside was brilliant. The savouries were gorgeous as were the scones and cakes. Very generous portions too. I will definitely be coming back for more. If I could give more than five stars I would!

5 de setembro de 2025
Avaliação não solicitada
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Resposta da Piglet's Pantry

Thank you for your review and feedback! We are glad you enjoyed the afternoon tea, look forward to serving you again soon!

Avaliado com 5 de um total de 5 estrelas

Perfection delivered to my door!!

Perfection delivered to my door!!! 1st class afternoon tea. I had the vegetarian, my friends had the traditional. We took our afternoon teas to the beach for my birthday, followed by a spot of seaglass hunting. Personally I favoured Piglets Pantry over a popular chain of afternoon tea. I will be ordering again!

6 de setembro de 2025
Avaliação não solicitada
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Resposta da Piglet's Pantry

So glad you all enjoyed the afternoon teas, thank you for choosing Piglets Pantry!

Avaliado com 5 de um total de 5 estrelas

Absolutely brilliant fantastic quality

Absolutely brilliant. I bought this for my Mum and sister, delivered on time and in perfect condition.
They both enjoyed it very much

10 de setembro de 2025
Avaliação não solicitada
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Resposta da Piglet's Pantry

Thank you so much! We're delighted your mum and sister enjoyed it.

Avaliado com 5 de um total de 5 estrelas

Lovely food and easy to order

Lovely food and easy to order. Was quite a while ago but would order again!

12 de setembro de 2024
Avaliação não solicitada
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Resposta da Piglet's Pantry

Thanks for your review! We appreciate your feedback and look forward to serving you again soon!

Avaliado com 5 de um total de 5 estrelas

Top quality food, Birthday gift.

I received the afternoon tea box as a birthday gift,it arrived when stated so excellent delivery. The box was lovely and packed perfectly,everything looked just like the photos,ice packs at the bottom kept the food fresh.The food was exceptional quality,everything was tasty and top quality.
I would highly recommend this company for a treat or a gift.
Very happy recipient.

3 de setembro de 2025
Avaliação não solicitada
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Resposta da Piglet's Pantry

Thank you for your feedback! We’re delighted the afternoon tea box made such a lovely birthday gift. It’s great to hear you enjoyed the quality and presentation, we appreciate your recommendation!

Avaliado com 5 de um total de 5 estrelas

Vegetarian afternoon tea for two

The vegetarian afternoon tea I ordered for my sister-in-law’s birthday treat was wonderful. Your service was excellent, delivery date was spot on, and the tea hamper’s contents were exquisite.

8 de agosto de 2025
Avaliação não solicitada
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Resposta da Piglet's Pantry

Thank you for your review! We’re so pleased the afternoon tea made your sister-in-law’s birthday special and that you enjoyed the hamper.

Avaliado com 2 de um total de 5 estrelas

Disappointing, let down by delivery

Was very much looking forward to my afternoon tea for 1. Firstly my chosen date wasn't achieved, which I know isn't guaranteed but still not a great start. Then the delivery person decided to leave safe in my "porch" but I don't have a porch, just a small overhang above the door. As the weather was dreadful if was effectively left outside. Also didn't follow "this way up" instructions so the box was left on it's side. This meant the cool packs didn't sit under the food for quite some time before I returned home. The food inside was nice but feel it would've been better if it had stay on the cool packs not slumped on it's side. I had no option to advise of a safe place like I do with other couriers. Let down by delivery courier! Wouldn't use again on this basis.

27 de agosto de 2025
Avaliação não solicitada
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Resposta da Piglet's Pantry

Thank you for your feedback. We’re really sorry the delivery experience let you down and that it impacted your afternoon tea. We’ll share your comments with DHL to help improve service. We’re glad you enjoyed the food itself, and we appreciate you taking the time to let us know.

Avaliado com 1 de um total de 5 estrelas

Didn't get the food.

We have no idea whether the food was good or not because the delivery didn't happen. First there must have been problems with the website as some of the information put in went missing and they had to ring me to find out which delivery day I wanted. DHL had the address but not the individual flat number even though I had put that in. They had our email address and telephone number, but no one bothered to make any effort to deliver. We asked for it to be redelivered, and they put it in the system for Monday. Didn't arrive. Then Tuesday. Still didn't arrive. They have now said Thursday, but the food would be completely spoiled by then. Probably eaten by the DHL people by now.
I thought it would be a good idea to alert Piglet's Pantry but as others have said, they were very condescending and unhelpful. Originally I thought I won't be using them again if they are using DHL, but their attitude after contacting them has put me off ever using them again, which is a shame as we had previously had a good service from Piglet's Pantry.

3 de setembro de 2025
Avaliação não solicitada
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Resposta da Piglet's Pantry

We’re sorry to hear about your experience. After reviewing your order, we can confirm the flat/house number was not provided on the delivery details. We send multiple confirmation emails asking customers to check this information, as couriers cannot deliver perishable items without complete addresses.
We understand your frustration, but in this case the issue was due to missing details at checkout.

Avaliado com 5 de um total de 5 estrelas

Bought the afternoon tea for 4 as a…

Bought the afternoon tea for 4 as a birthday treat. It arrived in good time and the recipient was delighted- said there was enough food to last till the next birthday :-)

Excellent experience and product and would definitely recommend

29 de agosto de 2025
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Resposta da Piglet's Pantry

Thank you for your feedback! We’re delighted to hear the afternoon tea was enjoyed. We truly appreciate your recommendation and look forward to treating you again soon.

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