pinkhoney.co.uk Avaliações 

168
•
O TrustScore é 3 de um total de 5

3,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I had a small issue that I raised with the company and they sorted it out immediately The lipstick was lovely and kept lips reallyoisturised and natural colour. Amazing customer service and that's... Ver mais

Avaliado com 5 de um total de 5 estrelas

Absolutely recommend and will definitely order from here again. I've got my brows items too dry because of hot summer transportation to Poland. I was right off replaced with brand new items which do n... Ver mais

Avaliado com 1 de um total de 5 estrelas

I normally love the pink honey products and with my brows being sparse and I’m fair I thought I would try the cola cubes tinted brow glue. Unfortunately after a few days of using it by eyebrows became... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Brow Glue is just Gloop! I ordered the pink honey clear brow glue as have dark brows already and don’t need any tint. I have tried it 4 times, tried spraying the glue with water directly in the jar... Ver mais

Detalhes da empresa


Informações de contato

3,2

Bom

O TrustScore é 3 de um total de 5

168 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 66% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,2

Todas as avaliações

(168)

35 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great products

Accidentally came across this brand. Absolutely love the products especially the lip liners. Fast delivery. Thank you

26 de agosto de 2025
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Resposta da pinkhoney.co.uk

You're welcome! Thank you for taking the time to leave a review.

Avaliado com 5 de um total de 5 estrelas

Products never disappoint!

Products never disappoint! Im loving the new packaging and obsessed with my products 💕💕

30 de agosto de 2025
Avaliação não solicitada
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Resposta da pinkhoney.co.uk

Hi Jade, thank you for your review! We're so glad you love!

Avaliado com 5 de um total de 5 estrelas

A Really lovely lipstick

A Really lovely lipstick, gorgeous finish and texture, I’m a bridal make
Up artist and I love the lipsticks and glosses in my kit they are always a really popular choice for my brides.

25 de julho de 2025
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Resposta da pinkhoney.co.uk

Thank you for your kind review! We're so glad you love your products!

Avaliado com 1 de um total de 5 estrelas

Awful communication

Awful communication, one product was missing and now my emails and social media messages are being ignored.

11 de julho de 2025
Avaliação não solicitada
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Resposta da pinkhoney.co.uk

Hi Kelly,

I'm really sorry to hear this. Please could you add your order number and I can get this raised internally immediately.

Thanks,

Avaliado com 1 de um total de 5 estrelas

Scam

Ordered items over a month ago, haven't arrived and no response from several attempts to contact customer service. Scam. Avoid.

1 de julho de 2025
Avaliação não solicitada
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Resposta da pinkhoney.co.uk

Hi Kathleen,
We're so sorry to hear you've had issues. Please can you provide us with some further info regarding your order and I can get this resolved for you immediately. Please provide information regarding the platform you placed the order on and the order number.
Many thanks,
PH

Avaliado com 1 de um total de 5 estrelas

Really bad customer service I’ve been…

Really bad customer service I’ve been waiting for my order for over 3 weeks now and no one is getting back to me they said it’s been delivered and it’s not !

11 de junho de 2025
Avaliação não solicitada
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Resposta da pinkhoney.co.uk

Hi Ellie, I'm so sorry to hear you've been having issues. Please could you confirm your order number and I'll raise this immediately.

Thanks,

Avaliado com 1 de um total de 5 estrelas

Very poor customer service!

Sent emails regarding a return as the lipsticks I ordered were not like the photo shown and have had no response to any of my emails will not be ordering again or recommending.

13 de junho de 2025
Avaliação não solicitada
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Resposta da pinkhoney.co.uk

Hi Jane,

We're sorry to hear you've struggled to get in contact with our team. Please could I confirm the help email is help@pinkhoney.co.uk - if this is the email you are reaching out to, please could you reply to this with your order number and I will look into this directly for you.

Many thanks,

Avaliado com 1 de um total de 5 estrelas

BROW FLUFF ALLERGIC REACTION

Ordered 3 times, only 2 turned up, had to email 6 times before someone replied to me, no phone number to contact and was not able to message on tiktok/instagram, so just had to wait. They eventually replied and sent a replacement, which I then ended up having a massive allergic reaction to. FYI - I have the least sensitive skin!! I can put absolutely anything on my skin and it’s perfect, something in this must be harmful to skin and I am now left with red/itchy/very sore brows after using product for 2 weeks. Unhappy.

14 de junho de 2025
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

I ordered 2 of the discounted boxes…

I ordered 2 of the discounted boxes thinking I’d get some things different I ordered 1 light 1 medium but got the exact same stuff just different shades the ad is very misleading makes you think your getting the bronzing fluids

27 de maio de 2025
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Resposta da pinkhoney.co.uk

Hi Edel,

Thank you for your feedback. I’m really sorry to hear that you were disappointed with your order.

Please note that our mystery boxes are designed to be a surprise experience, and because of that, no specific items are guaranteed. While we do our best to include a variety of products in each box, the contents will vary and duplicates may occur, especially if multiple orders are placed, as these are not always flagged together in our packing system.

Regarding the bronzing fluids, we always aim to include a balanced mix of products tailored to the shade range selected. However, at the time of packing, we were out of stock of the corresponding bronzing fluid shades for the 'light' and 'medium' ranges. We understand how frustrating this can be.

We’re always working to improve the experience for our customers and value your feedback greatly.

Many thanks, PH

Avaliado com 1 de um total de 5 estrelas

Shocking customer service!!

Shocking customer service!!! Order #163017 Placed an order, realised it was the wrong address followed the website guide to cancel before the order was processed but it didnt give an option to cancel it. emailed no reply! so just left the order and changed to pick up at a depot instead. You cancelled the order and return to sender without any communication Charged for the product that was never received. Emailed again no response emailed with a complaint no response so claimed the money back from the bank and still got a cheek to challenge the claim!

31 de março de 2025
Avaliação não solicitada
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Resposta da pinkhoney.co.uk

Hi Vicki,

I'm so sorry to hear about the issues you've had with your order. Please be assured we're working through all information on our website currently to make sure it is accurate and up to date - I will report your feedback back to our team and get this looked into immediately. Could you please share your order number? I’ll forward it to the appropriate team so they can look into the status of your refund or delivery and provide a more detailed update.

Thanks so much for your patience, and again, sincere apologies for the inconvenience.

Avaliado com 4 de um total de 5 estrelas

Brow pencil was a let down

Love everything apart from the brow pencil
It literally doesn't transfer, and then it snaps. Luckily i didn't pay full price
Bronzer last literally forever
Love the camo concealer too

24 de abril de 2025
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Resposta da pinkhoney.co.uk

Hi Taylor,

Thank you so much for your feedback! We're so glad to hear you’re loving the bronzer and the camo concealer — both are definitely fan favourites! We're sorry to hear the brow pencil didn’t meet your expectations. That’s not the experience we aim to deliver, and we really appreciate you bringing it to our attention. We’ll be sure to pass your feedback on to our product team.

Thanks again for your support! 💖

Avaliado com 5 de um total de 5 estrelas

The best brand 🤎

The best brand and the most loveliest team! Genuinely make me feel important every time I order from the brand! So inclusive and products are all phenomenal! X

1 de maio de 2025
Avaliação não solicitada
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Resposta da pinkhoney.co.uk

Thank you so much Kerrianne, we appreciate you!!

Avaliado com 5 de um total de 5 estrelas

Honey Glue original

I have only really used the Honey Glue original. It is my holy grail brow product because it keep my brows in place all day and is easy to get the hang of. When I went to repurchase I had a panic because I thought it was discontinued and had to sit down I was so upset. I would say I think it works best if you already have full brows though. Delivery was quick.

24 de abril de 2025
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Resposta da pinkhoney.co.uk

Hi Olivia,

Thanks so much for your order! We're so glad you love the Honey Glue - don't worry it's here to stay!! -PH

Avaliado com 5 de um total de 5 estrelas

Omg I received my 3 for 2 lip products…

Omg I received my 3 for 2 lip products today wow there so perfect pigmented so nice to apply I bought cupids cream liner in dulce french kisses in Sofia and lip glaze in baby love I’m 53 and can’t believe how nice they look and feel for price I’m going to buy more 🫶

10 de abril de 2025
Avaliação não solicitada
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Resposta da pinkhoney.co.uk

Thank you Fiona! We're so glad you love your products!

Avaliado com 1 de um total de 5 estrelas

DO NOT BUY FROM THESE .....Ordered 3…

DO NOT BUY FROM THESE .....Ordered 3 lip gloss in different colours on arrival they look exactly the same despite different names and the no applicator on one, emailed twice no reply whatsoever. Now goimg through my bank to claim full refund

29 de março de 2025
Avaliação não solicitada
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Resposta da pinkhoney.co.uk

I’m really sorry to hear about the issues you’ve experienced — this definitely isn’t the standard we strive to uphold. Could I kindly ask you to double-check that you’ve contacted our customer service team at help@pinkhoney.co.uk?

In the meantime, I’ll also flag this with our team to ensure it’s looked into promptly. Please could you provide your order number for further clarity.

Thank you for your patience, and again, I’m truly sorry for the inconvenience.

Avaliado com 5 de um total de 5 estrelas

Fabulous products

Fabulous products, gorgeous nude lip colours. Quick despatch and packaged beautifully. Arrived very quickly. Very happy! Would highly recommend. An ad came up on my FB reels loved colours you advertised so purchased the set. Excellent service. Thank you, will purchase again x

26 de março de 2025
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Resposta da pinkhoney.co.uk

Hi,

Thank you for taking the time to leave a review! We really appreciate it. We're so happy you love your products and the service you've received and this has been fed back to relevant teams. Thank you once again!

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