Planet Organic Avaliações 

Spent about an hour making an order and setting up account etc for it to say they cannot deliver right at the end!! Waste of time!!

I will NEVER use this awful company again !!!
Most people order from companies like this one because we care about the food we eat and are trying to make careful choices. So if I order particular things, don't just swap them out without informing me first.

The order I have received contains a number of items that I don't eat. Why would you give me a squash? If you care about food waste then you failed because this is going in the bin. Just send me what I want, not whatever you've got.

The delivery service, on the other hand, is an absolute joke - I have never in all my life encountered such rude delivery drivers. No hello, or greeting of any kind, just looked at me, ignored my hello, threw the boxes on the floor and walked off - like we'd had an argument.

This happened on both occasions of ordering. Hey, if you are a racist that's totally your choice and no one really cares about your personal feelings, but do your job properly at the very least, because that is how to stay successful.

As a valid resource for Londoners it’s great but not so much for the outside London consumer. Lured in by a promotional incentive I was quick to reorder yet Planet Organic are very slow to process and dispatch my order. I also had to change my order to accommodate where I am currently based as there seems to be a Capital bias to delivery(never had a problem purchasing chilled fresh food like sauerkraut from the long-established Christian whole food business Goodness Direct(Under new ownership, unfortunately and have a feeling the once thriving community-based business is not the same). Still seeking to find good reliable resources nearby. I’m sure Renée Elliott had the very best intentions at heart when creating Planet Organic. I don’t think I will be using them again in the near future.

Good experience. Staff usually friendly. Prices are cheaper elsewhere but if I need something the same day then I will go here.

I was initially impressed with the online store and the items available, however, my order was cancelled after 3 days and only received a generic order cancellation email.

From a product perspective Always a pleasure to shop st Planet Organic, and staff are excellent yes a bit of an indulgence not cheap, more of a treat and for specific products you cannot get elsewhere

My reason for two stars is the racial profiling
By security . While it has certainly improved
It certainly has not gone away this my second review about the subject

It has gone from if your Black follow automatically to Intense scrutiny of your person when you enter the shop I mean body language facial expression changes
When they see you like hyper alertness
To follow: map all your movements at a distance until you leave the shop
Example 2/05:2029 between 1.45-2.30 enter Westbourne grove . I make for the nut
aisles come across security patrolling normally outside the asides. I spend a good few minutes searching for pistachios
I leave that aisle of course security is outside
I make my way to the back of the shop
Where there are lose nuts I Print a label from the weigh machine then decide I would like some tissue which to the side of the nuts outside the view of security
I get tissues when I turn round security is right behind me
I make my way to the food counter security has followed standing my the fridges where he can see me I get food decide queue not moving fast enough tell girl behind counter
I will pay for goods at front counter which is one second away
While my goods are being priced st counter
I decided To get some fruit which is virtually opposite counter near door of shop I turn round leaving all goods on counter and who is right behind me ? Yes you guessed Mr Racial profile security

Every time I go here, I'm invariably disappointed. The food is absolutely terrible, tastes bad, badly prepared etc. and everything is so overpriced as to not even worth considering. Why is this place attractive to anyone? Only rich people can afford to buy here.

Tottenham court road branch.
Cafe area dirty,tables uncleared,food cold,toilets filthy.

Billy Genkin delivers for Planet Organic and he is doing an excellent job. Reliable, fast and professional! Love the company and their drives.

Excellent selection of gluten-free products and the Notting Hill staff are so helpful!

Fast delivery and all the items are accurate.

I had a great experience with Planet Organic! The customer service was pleasant and swift. I had an issue with delivery and they were very helpful.

FRAUD at Islington Branch!

Today around 3.30pm me and my partner bought 3 items that totalled to £6.08 while we were being served by Rodrigo he was chatting to us endlessly and distracting us and then charged us £11 for our items. My partner paid in cash and we both didn't question it. When asked for the receipt my partner said no and we left the store.

We walked to our car parked across the road and as soon as we got in the car I realised that he had overcharged us!

So I immediately went back in and I had just been in there a minute ago yet Rodrigo magically lost his memory and forgot who I was as I explained he had overcharged us and he acted all co fused and asked if I had the receipt even though he knew I didn't because I was just in there! He began looking for the receipt in the little bins by the till and the main bin but strangely our receipt had disappeared! How convenient! There were tons of receipts but our one was missing. Our transaction was also not on the till! I mean that says it all doesn't it?!

I accused him of stealing the money which he did and he got very angry ans looked like he wanted to punch me! The other people behind the till alsp looked very suspicious and uncomfortable when I came in because no doubt they do it too!

The manager came and ai explained the situation to her and she also searched the bins and couldn't find the receipt nor the transaction. I told her how he distracted us so he could steal our money! It took me a long time to get the money back. Wepaid in cash so in the end she refunded me the difference but I am absolutely disgusted I cannot tell you!!!!!

My partner who didn't come in to get the money back later told me that he saw Rodrigo folding the £10 note he gave up very smally - why would he do that if it was going in the till?

Customers beware!!!!!

Great range of products. Was very happy with my lunch from Planet Organic, would recommend going there.

Excellent products. Amazing food. Slightly expensive. In-store food and green juices are unbeatable.

I usually use my local independent health store for all my purchases of beauty and food stuff but recently we moved house and i started to use Planet Organic a lot more.
I have multiple intolerances and have followed a clean (paleo) diet since 2013 (due to health issues). As a result i find it difficult to source some of the products that i am actually able to eat so was delighted when PO stocked loads of them... Unfortunately they have dreadful service. They have replaced items when there has been an issue (to begin with) but then became rude about things.

I can count at least 5 times when i have had issues with my order. The first time was around christmas when i ordered a load of chocolates and treats. I didn't open many until weeks later and found two of the raw chocolate bars to be off (discoloured chocolate, tasted funny - although it WAS in date). I didn't complain as it was weeks after i had ordered it. so when i ordered chocolate another time and it had the same problem (WAS in date but was discoloured and tasted horrible), i contacted PO who agreed to send out a replacement bar.

Another time items showed up in a box clearly chomped on by mice/rats (yes, there were ACTUAL teeth marks!) although its possible this happened whilst at royal mail, and it was during the cooler months. I have to say that PO DID send out a replacement order straight away once i had sent them the photos of the parcel. SO far i thought that it was just bad luck on my end.

But then each time i ordered there were items that were the wrong flavour, the wrong size or missing from my order. Each time i contacted them - simply because i have multiple intolerances so when i order a certain flavour, its usually because i don't tolerate the other flavours, or sometimes because i don't like them. At first they apologised and then sent out the right item straight away. But when it got to the 3rd or 4th time, they became quite rude. The one order i had placed after the cut off time for next day delivery, but the item was sent next day. When i contacted them to say they had sent me large / sharing bags of items (when i had ordered smaller bags on purpose), the customer service person was quite shirty saything that although my order was after the cut off time for next day delivery, they had rushed it through to get it out for next day (implying i should have been grateful they did this!!). I KNEW that i was out of the deadline for next day delivery! I would rather my order not be rushed and therefore the CORRECT items to be sent, even if it it means waiting an extra day or so for them to arrive. They didn't send me the right items this time but refunded me the difference.

I have avoiding using them since then as I don't want the hassle of having to chase them when an order is wrong. I could forgive once or twice but i have literally had ONE order from them that has never had any problems. And i am not looking for freebies or refunds, I JUST want the items that i order, in the CORRECT size and flavour and if i am past the deadline for next day delivery, it wont kill me!

Its sad that a company this size cannot get orders right and think that rude customer service is acceptable. I will consider using them in the future if i am DESPERATE for an item and cannot find it elsewhere. I WILL always look somewhere else before ordering from here and will even be happy to pay extra from a company that is more reliable.

I signed up for there subscription service to try and save some money as their products are quite pricey.
This was easy enough to do and I thought I could just sit back and wait for my goods to be delivered, wrong!
A week after ordering and I still had not received my order.
So I contacted them via e-mail only to be told that they would look into it and then get back to me. Another week passed and still no sign of my order nor did they get back to me. So I sent another e-mail requesting a refund to which they asked me for my order number for the second time, this eventually resulted in them telling me that my order number was wrong and to have a nice day. Turned out my order number wasn't wrong and they put it down to an admin error. Wasted time and nothing to show for it, I shall not be ordering from them again!

I ordered something before Christmas and went in the next day to see if I could get a refund as I would no longer need it. The manager told me no refunds without the physical item until it comes into the store. She aso said someone would contact me when it comes in. No word from them. The customer service at the Wandsworth store was mediocre at best. Maybe it's not hipster enough to smile or be friendly now.

I went away and just got back and emailed Planet Organic to find out what was going on and they checked with the store who said they disposed of it as it expired and that no refunds would be given. Fair enough if I had just left it but no one even bothered to contact me. Terrible customer service.

Absolutely one of the best companies out there, my favourite grocery store, the only one that is trustable!

Keep up the good work!