On Tap Property Services Avaliações 

Polite helpful customer service. Job carried out in a timely manner. Thank you

On time quick efficient and professional thank you Darren

Excellent service.
From describing my issue over the phone to getting someone to look at it promptly and fixing it within a week- 100% would use Plumbing on Tap again.
Thank you!

Contacted on Monday , plumber came on Weds, so good timely response. Was given a time window for arrival and repair successfully undertaken. Plumber explained everything clearly so I understood the problem and the solution. He worked swiftly and cleanly. My only niggle is that it is quite a pricey service but a good job done.

Customer service from the rep on the phone was extremely helpful

On time polite and always helpful

On Tap engineer is always on time, friendly and polite and professional

Thanks to the guys for clearing a high level hopper in an awkward place.

Very prompt appointment, arrived on time, was very polite, fixed the problem with the radiator and left the bathroom as he found it.

What’s not to like?

First of all I really wish I had read the other reviews before engaging with on-tap, as it's clear the issues we've experienced over the past couple of months are not isolated and many others have had similar serious issues with on-tap.
The bottom line is save yourself the hassle and look for a more professional company - we wish we had.

There are many many issues, but for the benefit of a review, here are the main 3:

- There charging is not transparent and they will try to charge for work you think you have already paid for it takes them longer than they allowed (although they do not give customers a quoted time to do the works). We had a quote for some specific jobs and rather than use a company that charged by the hour, as we wanted the certainly of just paying per job. Ontap quoted for such, but left our property without completing a number of the jobs agreed.
When we contacted them, they said that would charge extra to come back! When we pointed out we had paid for the job not per hour (which ontap do not say in the quote how long it will take, so no idea how a customer is meant to know if they have gone over or not - feels underhand) they got very defensive. We have had to pay them extra for the job because due to this understand quoting. We have never come across a company like this.

- Secondly the quality of the work is poor. The tradesmen was a nice man, but clearly had not fitted a number of the items before (ikea kitchen). Failed to follow ikea instructions and damaged quite a bit of our kitchen. Despite showing the tradesmen (and office) the official ikea instructions and even ikea confirming on 2 separate (recorded) conversation that they had fitted it on the wrong settings and needlessly cut into our plinth, they refused to acknowledge this nor put it right. There were many other issues with fitting which showed a lack of experience.

- Finally in pointing the above out, we were met with a had a mix of aggression, unprofessionalism, lies and just a lack of engagement. We have never dealt with a company like this before and we have engaged with many contractors over the years. In the end, we have an expensive kitchen that they have damaged, at our cost and we will need to pay again for a proper professional company to come and finish the work at our cost.

No doubt they will reply back with defensive lies, as they have clearly done with other reviews, but BUYERS BEWARE!

Read all these reviews on google and look elsewhere and find a professional company, you will regret it otherwise. We really regret ever engaging with this company.

very good job, prompt and quickly done

On Tap have just removed an old range cooker and installed a new appliance in basement kitchen having to remove a window in the process. There were a number of logistic problems.The team managed the whole operation faultlessly and could not have done more to make things as easy as possible. Fab job , beautifully executed.I will certainly use On Tap again and have no hesitation in recommending them.

An easy efficient service, the reservations clerk is extremely efficient and really helpful. I booked a Plumber for a certain time, the Plumber arrived on time, he worked cleanly and professionally, he new what he was doing and performed the task as requested.
well done and thank you.

Very competent and friendly plumber who solved our problem in one visit

Always professional service clean and on time.

We have been utilising On Tap for several jobs on my mother's rental property. They are very professional and carry out good work and keep you informed of everything.

A special mention to Ellis who is a pleasure to deal with and is extremely helpful.

Thank you.

Always reliable and efficient,I have been using both decorating & plumbing service for many years and always very satisfied.

Helpful and efficient service from friendly work people.