Nous avons acheté un abri de jardin sur ce site et le service client était impeccable. Merci à Ahmed pour son professionnalisme et sa flexibilité. Il s'est montré honnête et arrangeant en tout temps,... Ver mais
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Veja o que dizem as avaliações
We found the whole experience of choosing, buying and building our Sauna very easy and enjoyable. Ahmed at Polhus provided great advice and info whilst trying to select the perfect building, finish a... Ver mais
A empresa respondeu
J ai commandé un bain nordique il y a plus de 3 mois. ... la 16 mars exactement . Livraison prevu la semaine du 20 avril. Aujourd'hui je n ai toujours rien reçu ! Transport par schenker catastrophique... Ver mais
A empresa respondeu
Meget bra service og oppfølging av Stefan. To driftige og positive karer som kom og satt opp badstuen. Har brukt badstuen (Minna) og den er perfekt for 4 personer, med plass til 6, bra tilpasset ovn s... Ver mais
Detalhes da empresa
Escrito pela empresa
Polhus was founded in 2001 in Mora, in the heart of Sweden. For over 20 years, we have been selling and manufacturing garden houses, sheds, saunas, hot tubs, and other wood products that make it easy to enjoy outdoor living. Our affordable kits are easy to assemble, crafted from high-quality timber, and designed in a Scandinavian style. Over the years, we have helped fulfill thousands of dreams by delivering over 15,000 wooden houses, outdoor saunas, hot tubs, and more across 11 European countries.
Informações de contato
Djäknegatan 31, 211 35, Malmö, Suécia
- +46 10 889 99 70
- contact@polhus.com
- www.polhus.se
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 92% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
God kvalitet på badstua og kundeservicen
God kvalitet på badstua. Enkel å sette opp og god hjelp hos kundeservice underveis.

Resposta da Polhus
My sauna is pure joy
My sauna is pure joy, I could not be more happy. Well craft, great value for money and looks fabulous. If you enjoy the delights of a sauna you will not be disappointed. Customer service was outstanding from Katrina, we had a few issues with the shipping company but she was always available and helpful to resolve the issues (non of which were the fault of Polhus). I can not recommend them highly enough. My only regret, I should have bough from Polhus sooner.

Resposta da Polhus
Top!!!
top Expertengespräch mit Frau Sarah Koch.
Selten so eine kompetente Auskunft bekommen.
5 Sterne!

Resposta da Polhus
Très bon service client
Très bon service client. Ils conseillent et s’adaptent au mieux aux besoins du client. On attend notre sauna avec impatience 🙂

Resposta da Polhus
Very pleased with our Narvic Sauna, and glad we chose Polhus
We are very pleased with our Polhus Narvic sauna. We found the company to be customer service focused, and Ahmed did all he could to help us make this happen.
Initially we ordered the Narvic to be delivered fully assembled (worth the extra). Before we ordered we wanted to be sure it could be put in place, (not kerbside delivery) communication was great, we sent photographs, video and measurements to ensure seamless delivery. Ahmed went the extra mile to organise this for us. When the sauna arrived the haulier let Polhus down badly! The driver had every excuse as to why he couldn't possibly put it in place, even though he had a crane lift on board the lorry!!! He just couldn't be bothered, it was a very hot day, (he even told us it was his last day working for that company) We agreed by phone with Polhus not to accept delivery, and they would get it re-delivered...
To cut a long story short, (Polhus are now using a different company for UK deliveries). Eventually we decided on the self-build kit form Narvic sauna. The price difference was refunded immediately, no worries there. Its arrived on a pallet, the delivery driver was helpful, put it as close as possible, nothing was too much trouble.
We then set about building it, (we're a couple of pensioners with a combined age of 131) and we successfully did it! We are delighted with the results.
As much as we would have preferred it pre-assembled, rising to the challenge gave us a sense of achievement. It took us the best part of a week. The electrician came and installed the heater. We ordered a 6Kw Narvi heater which heats up the space and is perfect for this size sauna. Our electricity is single phase so we couldn't have the 9Kw model. It's been quite the learning experience!

Resposta da Polhus
God kvalitet
God kvalitet. Bastun värms upp snabbt.Härligt stort fönster ut med vår pool.

Resposta da Polhus
Det går alltid att att få kontakt med…
Det går alltid att att få kontakt med er och bra produkter

Resposta da Polhus
Fin produkt og profesjonell kundeservice!
Fikk min badstue levert med noe vannskader, tok kontakt med kundeservice og ting ble rettet opp på en veldig profesjonell måte.
Veldig fornøyd med alt så langt, gleder meg til å prøve badstue snart😊🤩

Resposta da Polhus
Brilliant sauna!
Brilliant sauna- really good quality materials which assemble perfectly. I had the help of a couple of friends and all in all it took about a day to construct. Once constructed it has worked seamlessly and is comparable to the best saunas I’ve been in. Customer support is also superb. Highly recommended.

Resposta da Polhus
Saunabestellung
Wir haben die Sauna über Telefon bestellt, da unsere Postleitzahl von der Homepage nicht akzeptiert wurde. Das Telefonat mit dem freundlichen Herrn war sehr hilfreich und schnell erledigt. Die Lieferung erfolgte zur genannten Zeit und wurde automatisch unter Dach abgeladen. Würde sofort wieder auf dieser Homepage bestellen.

Resposta da Polhus
Super Produkte
Super Homepage, tolle Produkte, schnelle Lieferung, top Qualität und stylische Design
Rundum zufrieden und total happy mit unserer sauna

Resposta da Polhus
Bra och tillgänglig kundservice
Bra och tillgänglig kundservice. Snabb respons och trevligt bemötande.

Resposta da Polhus
Återkoppling av min kontakt hos er…
Återkoppling av min kontakt hos er Vickie Nyman var fantastikt bra.

Resposta da Polhus
Carport Klas…
Virket till carporten var perfekt sågat och det gick bra att montera garaget efter att vi tittat på monteringsvideon. Men följde man den så räckte inte den mängd spik och skruv som var medskickad i leveransen, speciellt gällde det till takpapp och shingel. Men carporten är väldigt fint nu, målad och klar!

Resposta da Polhus
Bonjour
Bonjour, Tres bon produit, rapidite de livraison meme pour des commandes speciales.
Paiement securisé,
Aucun probleme,
Je recommanderai tres prochainement

Resposta da Polhus
Un sauna spacieux et confortable
Bonjour,
De manière générale, le bois est agréable, la dimension est parfaite, et très esthétique.
Egalement confortable et très agréable à l'intérieur.
par contre, la notice est vraiment trop laconique ce qui est dommage car fait perdre beaucoup de temps, niveau quincaillerie il n'y a pas assez de clous et de vis... il manquait les poignées et des pierres pour le poêle, mais nous avons pu trouver une solution avec le service client.
Donc au global je suis content de mon choix.

Resposta da Polhus
Schnelle Abwicklung
Schnelle Abwicklung, unkomplizierte Adaptionen. Allerdings gab es bzgl. der Lieferung Unklarheit über den Status und den Liefertermin. Daher 1 Stern Abzug

Resposta da Polhus
FABELAGTIG rådgivning
FABELAGTIG både på råd, vejledning - under men også efter salg. Tryghed hele vejen igennem. ⭐️ ⭐️ ⭐️⭐️⭐️⭐️

Resposta da Polhus
So we bought a big one..well why…
So we bought a big one..well why wouldn’t you if your getting a sauna you wanna enjoy it with all your family and friends! Due to the big option, I choose to save some pennies buy constructing it with a friend, took us two days to put up and a further day of a local electrician installing the awesome heating unit and the WiFi.
Since then we have used it at least three times a week, at about £5 per heat up.
I can’t recommend this enough such a life upgrade!

Resposta da Polhus
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