Pong Cheese Avaliações 

Quick apology and rectification of an error

Great customer service! The cheeses delivered are fresh, varied and delicious. Thanks Pong Cheese!

It's always such a pleasure buying from Pong - I've never had an issue with them, despite the large number of orders I've placed, and everything is always delivered in perfect condition, exactly when they say they will. Pong do a brilliant job of helping me keep my elderly parents supplied with brilliant, delicious, and original cheeses: it's such a joy to find a company who don't need to be chased to deliver what they promise, and simply keep their word every single time. I wouldn't buy cheese from anywhere else - Pong are just fantastic.

Some slight confusion at your end but arrived at midday on the dot thankyou.
Not started yet but looking lovely
NW

Ordered the valentine's package on 07/02/24 (thinking this would be plenty of time for it to arrive - Pong Cheese obviously also thought so as they continued to sell it on their website for days afterwards - in fact they're still advertising their availability on 13/02/24!!) Message received on 12/02/24 to say it has been dispatched. Message on 13/02/24 informing that it hadn't been dispatched on 12/02/24 after all. But they hoped it would arrive on the 14th!! Let's hope my Valentine is as understanding as I'm meant to be!!

I have purchased from Pong Cheese on two or three occasions and found their products to be of not just excellent quality but an unbelievable range of international cheeses at very competitive prices. I can't remember the date of my last purchase but you can't leave a review without a date, so it is an estimation.
I have today (31-01-24) just read several of the reviews entered by customers of Pong Cheese. Only one of which was actually complaining about the cheeses. The remainder were almost all very complimentary about the product but several had issues with the courier, Royal Mail. I have not had problems with Pong Cheese as a company of any nature, BUT I have had extremely prolonged delivery times with Royal Mail and will go on record to say, of all couriers that deliver to my address, they are by far the worst for delivery times. With that in mind I fear for companies like Pong Cheese having their good names and products denigrated through no fault of their own.

This is the first time I have used this company
Excellent service
Very accommodating
Good communication
and an Excellent Product ('Tete De Moine' Cheese) that I received in perfect condition at a fair price.
What more can I say - Well Done

Excellent customer service. Sorted out the problem very quickly and even sent a replacement box when I'd origionaly put the wrong postcode.

My package went missing.The company were prompt and efficient in deciding to send a replacement which I received immediately.The error was by Royal Mail not Pong Cheese

There was an issue with delivery but it was resolved promptly and painlessly. These cheeses have not been tasted yet, but I have ordered from Pong before with no issues and they were delightful last time.

Cheeses are in good condition, and look like an interesting selection.

Have used Pong Cheese a few times now and even though they were not responsible for Royal Mails mess up they still gave me a credit. I would definitely use them again.

Superb cheeses and excellent customer service. My package was delayed by Royal Mail and Pong stayed on the case. Due to the delay, some of the cheeses weren't in tip-top condition on arrival and Pong immediately offered to replace them, even though the delay was not their fault. I really appreciate their offer and their rapid response to my emails. And the cheeses are terrific.

I ordered on 19 November for delivery ahead of Christmas. On 21 December I received an email to confirm the item had been shipped on a next day delivery service, however, it didn’t arrive. I contacted Royal Mail on 23 December to be told they were still awaiting the item. I tried to contact Pong Cheese but simply received a ‘we are closed for Christmas’ message. All I could do was send an email, which has yet to be picked up and responded to.

I had a delivery of an Xmas present of cheese, and have done for several years. This is the first time a cheese has been missed within the delivery but within a day of contacting them it has been resolved and a replacement cheese is being delivered after Xmas, as with only 2 days to Xmas it could not be delivered in time.
This present is ideal for cheese lovers as it allows you to try various different cheeses not seen in the supermarket and so look forward to the different kinds of cheese each year. It allows me to buy different cheeses throughout the year I would not have known about.

Website easy to navigate, comprehensive selection , arrived when expected, well-packed with icepacks and cheeses in great shape.

Pong cheeses are always delicious. This time Pong were really helpful when the Post Office lost my latest order. Pong replaced it for me without any fuss. Great cheese, great company!

Great range and quality of products. I have used this company a number of times now and they are always consistently excellent. Their customer service answers queries fast and has swiftly corrected a couple of delivery mistakes I made when I placed the orders, with no fuss. Highly recommended.

Excellent service! And cheeses just amazing!!

Great service and great cheese

I ordered a couple of different cheeses for my daughter and her boyfriend and they absolutely love all the cheeses!!

Thanks for the good quality