Did exactly what was promised. We bought lights labelled 'has been returned and checked'. They were absolutely perfect only the boxes and packaging had been disturbed. Excellent saving on perfect pro... Ver mais
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Veja o que dizem as avaliações
Fantastic experience and lighting company. Ordered first Lamp came packaged to perfection 👌. Emailed them to ask if they had another identical Lamp, they kindly said if another came in they would c... Ver mais
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I found exactly what I was looking for, a discontinued light shade from John Lewis. We bought one in the sale and then realised we needed two for the room and after searching ebay and a lot of googlin... Ver mais
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Two lamps delivered in good time with great tracking and well packed. Lamps only had two pin sockets but when l contacted Poole lighting factory they sent adaptors by 1st class post arriving next day.... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Poole Lighting is the UK’s leading supplier of domestic lighting. Designed with passion in the UK and ethically sourced throughout the world, you will find our products in the UK’s best high street and internet retailers. Typically, our product is retailed by our customers using their own brands but we also have over 75 years of experience with our own specialist lighting brands of Endon, Interiors 1900 and Saxby. 28 years ago we opened The Factory Shop in the middle of beautiful Poole in Dorset. We are proud to bring you fantastic end of line products that are no longer available on the high street at incredibly low prices. We are open 6 days a week Sunday to Friday and you can also visit us online WWW.POOLELIGHTINGFACTORYSHOP.COM where you can buy direct with confidence and as well as your statutory rights all of our product is guaranteed by us from 12 months plus. Ricky Nash Customer Manager
Changed your mind? No problem.
Escrito pela empresa
- Our goodwill refund policy does not affect your statutory rights under the Consumer Rights Act or other applicable legislation.
- Our 'Goodwill' refund or exchange policy means you can return an item with a valid order summary document within 28 days of receipt. Our goodwill policy applies where there is no statutory right to a refund or exchange under the Regulations or otherwise. For a refund or exchange under our goodwill policy, items must be unused, returned in the original packaging and in a re-saleable condition. Delivery charges will not be refunded.
Free Delivery
UK for orders over £100
Free delivery on orders over £100 to mainland UK (Excluding Highland Scotland, Northern Ireland and Isle of Wight)
Not spending £100? Delivery costs £6.50 - next working day. Max Weight 50Kilos
Informações de contato
9 Cabot Lane , BH177BY, Poole, Reino Unido
- 01202690945
- Online@poolelighting.com
- www.poolelightingfactoryshop.com
4,9
Excelente
636 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
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Great service and price
Straight forward ordering process. Lights arrived on time and well packaged, avoiding the risk of any damage in transit. Very pleased with them now that they are installed.
27 de novembro de 2025
Resposta da Poole Lighting Factory Shop
Thank you for your kind review! We’re thrilled to hear that the ordering process was smooth and that your lights arrived safely and on time. It’s wonderful to know you’re pleased with them now they’re installed, we really appreciate your support!
Great value and very fast order in time…
Great value and very fast order in time when out of stock.
2 de dezembro de 2025
Resposta da Poole Lighting Factory Shop
Thank you for your review :)
Resposta da Poole Lighting Factory Shop
thank you for your review.
Excellent!
Incredibly knowledgeable and helpful. Having been told by other retailers that the items required were no longer available and supplied incorrect pieces twice, Poole Lighting immediately identified the correct ones which arrived within 24 hours of ordering. Very happy. Thank you.
4 de dezembro de 2025
Avaliação não solicitada
Resposta da Poole Lighting Factory Shop
Thank you for your kind review. Most appreciated
First time in using Poole lighting and…
First time in using Poole lighting and so impressed! Great service and great value product received and put up! Thanks!
30 de novembro de 2025
Resposta da Poole Lighting Factory Shop
Thank you for your Review.
Found items through web search easily, poor delivery
Found items through web search easily, easy to order and quick dispatch but courier company chosen let the company down with poor updates, misleading missed delivery (can’t get access to property stated, when I was in all the 2nd time they said it was out for delivery) and box was distorted upon arrival, luckily delicate items were packed well.
21 de novembro de 2025
Resposta da Poole Lighting Factory Shop
Hi,
Thank you so much for taking the time to leave your review — and for your understanding regarding the delivery experience.
We’re pleased to hear the ordering process and dispatch were smooth, and that your items arrived safely thanks to the packaging. However, we’re really sorry the courier updates and handling fell short — especially during a time when you were available to receive the delivery.
We are already working closely with our delivery partners to improve tracking accuracy and handling during peak season, so feedback like yours is incredibly valuable in helping us push for those improvements.
If there’s anything more we can help with, please don’t hesitate to reach out — we’re always happy to assist.
They arrived on time and were just…
They arrived on time and were just what l needed
27 de novembro de 2025
Resposta da Poole Lighting Factory Shop
many thanks for your Review
Resposta da Poole Lighting Factory Shop
Many thanks for your review
Excellent Wall Lights, fast delivery
Saxby Severus Landscape LED Wall/bulkhead lights are excellent, and delivery was very quick. Product description would be improved by adding side-on & rear views and full dimensions (L x W x thickness).
24 de novembro de 2025
Resposta da Poole Lighting Factory Shop
Thank you so much for your review — we're really pleased to hear you’re happy with the Saxby Severus wall lights and that delivery was nice and quick.
Thank you also for the helpful feedback regarding the product information. We’ve now updated the listing on our website to include more detailed dimensions and additional images to make things clearer. Unfortunately, we don’t currently have a side-view image available, but we’ve added everything we have to help future customers.
If there’s anything else we can help with, please let us know — we really appreciate you taking the time to share your experience.
Resposta da Poole Lighting Factory Shop
Thank you for your review
Poor Customer service- No invoice sent
Brilliant at sending the products which arrived the next day. Did not receive an invoice. Unable to speak to the company on the phone. Can’t access the website and saved password does not work. Can’t prove purchase for my Company to reimburse me or for VAT. Very frustrating!.
23 de outubro de 2025
Resposta da Poole Lighting Factory Shop
Hi Rory,
I'm really sorry to read your review and to hear you've had difficulty getting your invoice and reaching us — that’s certainly not the experience we want for any of our customers.
I’ve checked your order, and I can see that the invoice and shipment confirmation were sent automatically on the day of your order and again the day after. Sometimes these emails can unfortunately land in Junk or Spam, so please could you check there.
We’ve also checked all of our contact points:
Our customer service inbox (linked directly to the website’s Contact Us form)
WhatsApp
Our mobile number
Voicemails
We unfortunately can’t find any messages from you, so it would be really helpful if you could let me know:
• Which phone number you called, and
• Whether you were able to leave a voicemail
We’re currently in peak season, so calls can take a little longer to answer, but we always return voicemails, WhatsApps and emails within 24–48 hours, so I’d really like to understand what went wrong here so we can fix it.
In the meantime, I’ve emailed your invoice again from a separate email address so you have everything you need for your company reimbursement and VAT records.
If there’s anything further I can help with, please let me know — I’m more than happy to assist.
Bought a Muni 60cm dia copper and glass…
Bought a Muni 60cm dia copper and glass pendant light many years ago and recently broke one of the smaller clear glass globes. Finally managed to track down a supplier who had spare parts for a smaller diameter light - Poole Lighting, ordering online (not the exact item needed however) was easy and the piece arrived 2 days later, well packed and protected. My reason for the 4 stars and not 5, is that having left 3messages requesting a call back to discuss on their customer services answerphone, I am still waiting, having sorted out the repair in the meantime - otherwise, very helpful chap at their head office who directed me to the factory shop….
19 de novembro de 2025
Resposta da Poole Lighting Factory Shop
Hi there,
Thank you so much for your kind words about our spare parts service — we’re really pleased to hear the globe arrived safely and helped you complete your repair.
I’m very sorry to hear that your voicemail messages weren’t returned as quickly as they should have been. We’re currently in our peak season, and although we are doing our best to keep up, call-backs are taking longer than normal. This absolutely isn’t the level of service we aim to provide, and we’re reviewing our phone process to prevent delays.
For future reference, our Contact Us form on the website routes directly to another team who can often respond faster during busy periods — but we appreciate this isn’t something you would have known at the time.
Thank you again for your patience and for taking the time to leave a review. We’re glad we could help you get your light repaired, and we hope to assist you again in the future.
Honest company.
13 de outubro de 2025
Resposta da Poole Lighting Factory Shop
Many thanks for your review.
Great Service
Great Service, my lamps were delivered the next day, when I found that few of the lamp shades were broken it got replaced immediately after. I look forwards to buy again from them.
17 de novembro de 2025
Resposta da Poole Lighting Factory Shop
Sorry to hear it arrived broken and glad we sorted this for you straight away. Many thanks
Great seller of competitively priced lights
Easy to order, Fast delivery, items competitively priced and as described. Pleasure to deal with
16 de novembro de 2025
Resposta da Poole Lighting Factory Shop
Many thanks for your review
Easy to order and arrived well packaged…
Easy to order and arrived well packaged and on time
8 de novembro de 2025
Resposta da Poole Lighting Factory Shop
thank you for your kind review
Easy to navigate around the website and…
Easy to navigate around the website and view purchases, information on products was very helpful. Checkout process was uncomplicated. Fast delivery. No issues.
15 de novembro de 2025
Resposta da Poole Lighting Factory Shop
Many thanks for your review
Resposta da Poole Lighting Factory Shop
Hi
We’re really sorry to hear about your experience. We completely understand how frustrating this must have felt and sincerely apologise for the inconvenience caused.
Your order was cancelled and refunded straight away, but we’re sorry this wasn’t clearly communicated to you at the time. We know how disappointing it is when things don’t go as expected, and we’re reviewing our processes to ensure this doesn’t happen again.
If there’s anything we can do to help or make this right, please get in touch — we’d be more than happy to assist.
Just what I was looking for quick fast…
Just what I was looking for quick fast delivery
11 de novembro de 2025
Resposta da Poole Lighting Factory Shop
Thanks for the review
Another excellent purchase
I have bought several lights from this company although this was the first time by mail order. As usual the item was good quality and represents amazing value. Was very well packaged as well. Very happy customer.
10 de novembro de 2025
Resposta da Poole Lighting Factory Shop
Hi Heather Many thanks for your review
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