Premier Holidays Avaliações 23

Agree with previous review.. this company are totally inflexible and take any excuse to keep deposits or add on extras for any sort of amendment.
I will never use them again.
Advise anyone to book direct with the hotels on the Channel Islands as they are all too happy to accommodate, flights also.

In this time of Covid and constant change in travel restrictions including testing, wouldn’t it be better to apply a more flexible attitude.

In my view, the staff are obviously looking after their positions and keeping the company afloat by applying these profitable measures.

Sadly was diagnosed with Covid 5 days before travel. T&C's clearly stated i would be able to postpone or amend booking to allow someone else to travel in my place but the company FLATLY REFUSED
After a number of emails and long discussion on the phone they said i could amend booking so that someone could travel in my place if i paid £630!!!!!! - which is MORE THAN THE COST OF MY WHOLE HOLIDAY!!!!
Aurigny the airline separately confirmed to me that they would not impose any charge for amending details of person flying so Channel Islands Direct (Part of Premier Holidays) are clearly trying to profit from my unfortunate situation.
As CID's very own T&C's state that in the event of Covid diagnosis either a postponement or replacement traveller is allowed (subject only to a £25 amendment fee) I will be applying for a CCJ against the company to recoup my money.
All in all a very poor experience and i would warn anyone considering booking with them to be warry of their unethical behaviour and complete disregard for their own T&C's which they flatly refuse to honour.

Booked a Canadian holiday with this Company due to Covide we were unable to go. Had a full refund without any hassle within 6 weeks, would highly recommend booking with this Company. Still waiting for a refund from Travel Up since April!