Premier Estates Limited Avaliações 

We have had Premier Estates for a few years now and they are awful. I have no doubt that my property is now worth less thanks to the way they work and how they've managed to run down the development. Everything looks down-trodden, neglected and dirty.

A huge chunk of the yearly service charge goes to Premier and they don't act, resolve or even bother to respond. The simplest things go unresolved for months so imagine the complicated ones. They lack basic professionalism. I've never in my life seen a company or professional that "works" like this. It's absolutely shameful.

@Premier: don't bother responding this review as you do with others. Don't ask me for information. You should already have a standard and code of practice as to how to handle requests for leaseholders, SLAs for resolution (if you even know what this is), communication procedures, site visits, etc.

It has been several months since I put a review on trustpilot regarding our street lights. They have intermittently been going off since then, we have now been without Street lights for 3 weeks. It is very dark and dangerous and only a matter of time before a serious accident happens here. I have no trust in this company and doubt whether this problem will ever be solved all the time this company are responsible for maintenance.

Leanne was so helpful. She listened and showed so much empathy

Live in A block of flats, Premier estates

I have had bad experiences with them.

This can be summarised in the following way.imagine You were paying a very large amount of money for a service. Now imagine that Service did not meet your expectations in some quite major ways. Now imagine that you complain about the service but the service provider ignores you.

The solution this situation is quite simple. You take your business elsewhere. However, in this case, your business is the Home that you live in and you can’t take it elsewhere because the service provider has made it so expensive for you to live there nobody would consider buying your house.

So you’re trapped. You have to keep paying the wages of these people who have made you miserable and by paying their wages, you are making yourself miserable.

PE jacked up our service charge 40% and do very little to keep the property maintained. We have rats in our block and they’re doing almost nothing about it without us forcing them.

I’m currently sitting here with a fire alarm going off, it’s been going off for two hours and they haven’t done anything about it despite us calling them.

One weekend the water stopped and they did nothing. We called their emergency number and no one answered. So we had no water all weekend.

I have been chasing up roof repairs for the last few years due to constant leaks which is ruining my furniture , damaging my walls which are water damaged and stained and has lifted up floor boards , the lack of communication or urgency is shocking. My property is currently insellable whilst I’m being charged over £200 per month service charge. I have submitted a complaint 8 weeks ago which has not been acknowledged , I sent a further email to the person I was asked to address the complaint to over a week ago and once again no reply or acknowledgement. I phoned today and someone was going to get James to phone me back but once again I have heard nothing - absolutely shocking customer service

When it comes to communication this company is appalling. We keep all letters and communications from Premier estates and know what bills have arrived through the post as that is their method of sending bills e.g service charge so we never miss a payment. Much to our suprise we receive email from solicitors saying service charge was overdue and now additional legal fees apply because of their involvement. Upon questioning when this was due as we had no communication from Premier Estates to say any bill was due. They then replied saying Premier estates said they have sent 2 bills and 3 final reminder notices which we never received. Once I informed the solicitors that we never got these letter and had no notice of the bills they said that was irrelevant and we still owe the money. Absolutely terrible company and would avoid moving into a property if I found out they were manging it.

Leanne from the accounts team demonstrated her communication and customer service skills unprompted and deserves praise and recognition. What a shame that some of her colleagues have yet to learn what good customer service is, let alone deliver it.

Allowed our development to fall into a state of dilapidation with no will to solve the problems.
Disregard to the covenants of the lease.

No response again from premier estate

i wrote a review on 1st of Aug for my complain and they responded and said they are raising with their senior management!

Guess what so far nothing has been solved!

We pay one of the highest service charges in Liverpool City centre, and I'd love to see their accounts to understand what exactly they use our money for - because it isn't for our safety. We've had countless people break in over the years, Premier Estates do not care and do very little to rectify the situation. On Thursday evening a man tried breaking into the apartments and he torn apart the communal doors, as well as the post room. We contacted the police (we were terrified), and let Premier estates know, asking them for an update on the issue and whether the locks that were broken would be fixed. We've received absolutely nothing back from them. The building is filthy, parcels are being robbed, and people are trying to break in. It doesn't look good does it? STAY CLEAR of this company, we've lived here 5 years and they couldn't care less about your safety.

Isabel Quigley solved our problem as usual
Her response is always excellent

If the previous management company was not bad enough then we were taught a lesson when premier estates took over the building. Constant issues for the past year with no sign of them being fixed. Yearly increases in service changes yet no service to be seen. Requests for additional payments as costs were more than planned. No proof of where these costs have come from. Government needs to give more rights to owners. How do you expect people to live in there own property when they are being robbed by the company who manage it. As it stands I would not recommend anyone to buy a property if you see it managed by Premier Estates.

After speaking with Erin and a couple of phone calls later the situation was sorted and I feel very grateful for that. Within less than an hour the whole situation was dealt with and sorted.
So thank you.

Jasmine was super efficient and helpful when responding to my query. Really impressed with the service.

On 7th August 2024 I wrote a review outlining the very poor service from Premier Estates management team as I have continuously sent e-mails regarding vehicles being left for weeks at a time in the Visitor bay without moving at The Grange, Audenshaw. Genuine visitors cannot park in the Visitor Bay as it is being used as a long term car park space by someone but despite having contacted the Premier Estate team every week and being fobbed off that they are going to do something about it the situation is still exactly the same, this is 6 weeks since I left my review. Does anyone in authority at Premier Estates really care about the clients who pay service fees for car parking at The Grange?, This parking issue has been on going for 18 months now and all anyone ever says is that they are looking into it. Why can't someone at Premier take responsibility and hire a parking warden to ensure everyone visiting can park their car for a short time whilst visiting in this area as they should be able to.

How can a company improve, firstly not convenianiently loose surveyor reports as there building has serious structural issues, 3 failed sellings of my property due to structure, lost thousands of pounds doing this.. properties devalued in mill green. Pass the book.. Been on going 2.and half year and no closer to sorting or admitting anything ( date of experance wouldn't let me go back. So far) also have a leak that has come in as all water marks, they came out put a damp probe and jsut said no leak, no damp.... Clearly there has been as water marks ( I now rent property due to failed sales) this water mark was not there on last tenancy check... Noone checked outside of building, roof, gutters etc... Absolute avoid this company, they have caused me no end of trouble and it continues.
I will be interested how soon I get a response from this

Shocking estate management. Illegal parking on the estate and the estate manager is clearly unaware of the Highway Code. Shocking responses if any at all. Not sure what I’m paying a management fee for.

Terrible management. A request to trim the bushes that cover the entire window, almost reaching the first floor, has gone unanswered for two weeks with no results.

Aimee went above and beyond to resolve the ongoing issues in my block of flats. After experiencing delays and a lack of action from others within the company, Aimee stepped in and handled everything with efficiency and care. She communicated clearly, acted promptly, and ensured that all problems were addressed to a high standard. Her professionalism and dedication made a world of difference, and I'm extremely grateful for her help.

Thank you, Aimee, for turning a frustrating situation into a positive experience. Highly recommended!

Emma sant was extremely helpful very polite and friendly I appreciate her help and also Paul was great too. Thank you so much for the great service