Premier Estates Limited Avaliações 

the worst management company that i have ever seen. gave almost 2000 a year for a terrible service like this? all they know is just saying i dont know or just sending letter which no one in the hall will ever look at the mailbnox. i sincerely hope this company will bankrupt soon

7 years after Grenfell Tower and still nothing but reports has been done about my development in Manchester. The property is worthless and unsellable the service charge is £230 a month and the 'dedicated' property manager changes constantly they really are useless, unless of course you miss a payment and then they are very efficent at sending a letter

I've been dealing with this circus for 18 years, so my list is extremely long.

First of all, we are not customers of Premier Estates, we are tenants who are chained to them without choice; and they certainly treat you that way. Take your money but offer little to you for it. Spoken to like crap and they couldn't give a stuff about you.

Budgetting skills are abysmal. In my job, if I set a budget and overspend, I'm in trouble and could lose my job. Not these clowns. They set a budget which they can never keep to, overspend but it doesn't matter as they'll just make us pay more. Pretty much every year for 18 years.

You have a "dedicated estates manager". They are so dedicated thay you can never get hold of them. They never call you back and take seven weeks to respond to an email query!

High turnover of staff. I've dealt with more estates managers and coordinators than I can keep up with. They put a sheet with contact details of the estates team in the communal area. The ink is barely dry on it and the details have already changed. Must be as bad to work for as it is as a "customer" to deal with.

Lack of knowledge. The "dedicated" estates team haven't a clue what is in the agreement so getting a straight and decisive answer is a challenge.

No due diligence on contractors. Some of the contractors used are questionable at best which suggests cheapest options over most suitable. Especially when it comes to cleaning of internal areas and external window cleaning.

Lack of proactivity from estates team. Apparently they're always out on site visits. If this is the case, why are they not identifying and rectifying issues proactively. Anything from leaky guttering, to lights being out. They don't identify any areas that might need attention.

I could carry on.

All in all, an appalling company that does not value those that are paying them because they won't lose out. Protected by a contract that allows them to fail in service delivery but still profit as their financial shortfalls will be recovered from us mugs who have no choice but to pay.

Premier have been the management on a flat I’ve owned for 9 years and each year things keep getting worse and worse. Communication is terrible - whenever you have an issue to raise you’re lucky if you get a reply, and when you do it’s unbelievably vague and never actually gives you any straight answers to your questions.

Costs have risen so much with no transparent explanations that half of us can barely afford them anymore. No one can sell their property due to the ridiculous service charges, which we have nothing to show for as our building is literally falling apart. A waterfall of rain through the roof with no help to be found all night, a giant sinkhole that they’ve been ignoring for over 9 whole years, the list is literally endless.

They really truly do NOT care about the leaseholders in the slightest.

Been a user of Premier Estates for 5 years and a direct customer for over 2.

Absolutely terrible company!

Left a residential building with 72 homes with a history of Fires without a working fire alarm for 9 months, allowed a sink hole for 9 years to sit there until it started to swallow a grade 2 listed building and has since left residents in the dark about how this is going to be resolved.

In the recent bad weather, a leak in the roof that was supposed to have been repaired caused an internal water feature cascading down 4 floors - with Premier Estates out of hours emergency line being unreachable.

They’ve failed with basic maintenance and upkeep of a historic building and hide behind emails (often without sufficient reply) and have no transparency of anything!

Only positive about this company is our custodian - Lynn, who is a real advocate for the building and its leaseholders

The leasehold model is a scam, and this company embodies everything that is wrong with the property management industry.
Shockingly poor communication and "customer service". Year on year they refuse to provide detailed accounts (probably because they would reveal they've been trousering huge amounts of money for no reason).
Fortunately managed to remove them via the Right to Manage process.
Absolute shysters.

Acted very quickly when I reported a leak coming from my roof through to my lounge. Was sorted out within two weeks.

Appalling company. Ignore all fire and safety issues. Account manager is never available to speak with, seems to be constantly on annual leave. Do not trust them to keep your property safe. They are neglectful and can’t fulfil basic requirements as your management company. Since 2023 our fire alarm must have gone off monthly, they don’t care and have no process in place to keep you and your family safe. Report them if you are experiencing similar issues to us. We know it’s not just our site.

This crowd are lower than a sh1thouse on a submarine. Property management? They couldn't run a bath.
Steer clear - better for your pocket & your sanity. Lucky I was already crazy.

Excellent service from Trudi. Very efficient and respectful.

So much better than our previous Estate managers! Service is prompt, professional and reasonable. Questions and issues are dealt with promptly, fairly and issue resolved quickly. A real improvement on our previous maintainance company and highly recommended.

Really good. No issues. Always keeps me informed of developments on the estate. Also got a refund today on a surplus. Always a plus.

Sad to report that Premier Estates are the worst property management company I have experienced and have taken more than £3600 in two years of charges.

Monthly payments have doubled due to their contract, poor budgeting and lack of urgency in repairs (that has lead to more damage being caused, and residents being billed for). What was a simple fix if acted on quickly, caused a lot of internal damage and escalated costs to the repair of my property. Despite reporting this over and over, no action was taken for 3months. Then I was billed for all the repairs.

Finance team are lovely, sympathetic and helpful with the payments.

Management are slow to respond and happy to report they get budgeting wrong each year, bill residents for it, and spend money on services we don't seem to receive (I haven't seen a window cleaner for the nearly years I've lived here... but it's on the bill).

So much for an affordable housing scheme for key workers and first time buyers...

I recently rented a flat in a building managed by Premier Estates, and my experience has been frustrating and disappointing. The key issue stems from their management of heating and hot water billing, which relies on estimated readings due to a broken meter in the flat. While I understand that estimates may sometimes be necessary, billing a single tenant based on the average usage of families and groups in the building is far from accurate or fair.

Despite knowing that the meter had been broken for over six months, no effort was made to repair it during my tenancy. This lack of action has resulted in substantial and disputed bills that I am expected to pay without any clear explanation of how the estimates were calculated. Premier Estates has also admitted the billing issues but offered no resolution.

While the team at Premier Estates has been polite in correspondence, the lack of proactive measures to ensure fair billing practices and resolve tenant concerns leaves much to be desired. Tenants deserve transparency, accountability, and functioning systems, especially when it comes to essential services like heating and hot water.

I hope Premier Estates improves its approach to property management and tenant support to avoid similar issues in the future.

Pay a monthly fee for the pleasure of them cutting grass and replacing the odd fence (once it reaches the dangerous point and beyond repairing)
I get the joys of a £84 bill for their lack of poor budgeting.. and expected to be paid by 1/1/25 with no forewarning. I suspect we are supporting another area they are managing as I am unsure how they have spent the obscene amount of money on fencing in the small area that we live in.

Premier Estates are a solid, reliable management company, who communicate well with their clients / residents.

Worked with Premier estates manger Trudi Stock on many occasions, she is very professional and pro-active, which is the same for premier estates in general we have found in our experiences.

Really quick positive response. Well informed & good resolution.

She was extremely helpful and was very knowledgeable and I received my information and email on time.

03/09/2024 - Raised an issue to their Estates Co-ordinator and Estates Manager

10/09/2024 - Estates Manager responded with some apparent action.

30/09/2024 - No update, copied in Senior Estates Manager

16/10/2024 - Made a formal complaint, Regional Operations Director responded and stated to follow complaints procedure, passing me back to the Senior Estates Manager !

17/10/2024 - Same apparent action taken but not seen. The contractors don't appear to have done what they were instructed to do

11/11/2024 - Chased for an update. 19/11/2024 no response.

2 months on, no real action/proof, problem still there. Complicit in growing frustrations on the development with their lack of action and prompt services.

02/12/2024 - Regional Ops Director contacted to say he would look into matters

16/12/2024 - Chased up for an update 2 weeks on.

No response as of 19/12/2024. Took around 2 weeks to get a response on TrustPilot. You can see how much of a priority customer service is throughout the company