Premier Estates Limited Avaliações 

I'm giving it 1 only because there is no zero. They 'manage' our small residents car park (22 houses - I've lived here for 6 years). We are charged for gardening work that doesn't get done, repairs and maintenance when nothing has been repaired. Bushes consistently overhang parking spaces and the footpath, weeds everywhere. When asked for sight of repair invoices they waffle or don't answer the email. I have never seen an invoice. We are also charged extortionate accounting fees for what is a very small provision. Communication is poor and answers to questions asked are unsatisfactory. A disgrace of a company.

Dreadful customer service and follow up with landlords. Takes ages for a response to emails or phone calls.

A significant leak to the roof of FRESH was caused by the contractors during the extensive cladding works more than a year ago and this resulted in a huge leak into the bedroom. Liability is straightforward but the leak has still not been fixed permanently and my bedroom interior has not been redecorated. The lack of pro-activity by Premier Estates to ensure the contractor rectified the damage caused, so that after all this time the problem is still not fixed, has been shocking.

I’ve always found Premier Estates to be helpful and professional when managing my apartment building

Premier Estates help make Palgrave Gardens an oasis in the centre of London. They have managed the apartments for the 10+ years I have lived there, and have provided excellent services through their concierge, cleaning, and gardening teams. The management team is also responsive and helpful.

The concierge kindly provided a spare parking garage fob until the replacement arrived, thus avoiding inconvenience — much appreciated!!

As a long time resident we feel our location on the estate doesn't get the same service and attention as some other areas do.This has been a long held opinion of us and we are sure of some of our neighbours.

Rude in tone of language in correspondence with shareholders from estates manager empowered by the elected board where nepotism is rife

You provide a decent level of service in what is a quite complex estate.

DO NOT USE THEM. If you have a problem with the property you are renting it will never get fixed and when you complain they tell you you can leave

Very poor and a rip off. £500 you have to pay for a management pack when you move house. Literally daylight robbery! We pay a fortune to them annually for the management of the estate which is average. Companies like this who charge ridiculous prices for a few pieces of paper should not be allowed. Reflects badly ob them, a business who holds residents to ransom, avoid, beware!!

Been dealing with Harry from Premier estates, he has been very professional and very helpful. He has been approachable, helpful and consistent. He has kept me informed by email and nothing has been too much trouble. I would not hesitate to recommend him, he is a credit to premier estates. Well done Harry and thank you ⭐️⭐️⭐️⭐️⭐️

Premier Estates - Service Charges Enquiry - Direct Debits

Christine was very helpful and informative and helped with my service charges enquiry

Rang to pay my service charge and spoke to Leanne who was friendly and efficient.

Absolutely atrocious property management company. Avoid if you can possibly do so.
Terrible communication with tenants, emails are constantly ignored and not replied to.
Huge staff turnover.
Opaque accountancy verging on fraud that is now forcing us to engage lawyers to try and force some responses and honesty.
Richard Wilkinson , Regional Operations Director is particularly underwhelming and constantly fails to respond to resident correspondence and consistently fails to follows through with any agreed action points.

Hi, I’m looking for anyone who lives in the BS41 Loom street building. I am currently looking at buying a property there and can see the poor reviews regarding the management company. Is there anyone who lives in this building who can give me some info on whether they manage the building poorly before I make an offer

From the moment I moved into the property, I have been advised by my neighbours just how bad Premier Estates were and they have certainly lived up (or down) to expectations.

Next to no communication. Emails go ignored until chased several times. Numbers go unanswered.

Not a company I would ever choose to deal with again.

If I could give minus 10 i would, service was absolutely shocking,
Moved in January excess boxes left in bin store while unpacking. Not for long term as we had to take a car full of items to charity shop. But within 1st week we received a letter move boxes or you will be charged, not very welcoming.
We promptly did this, however other people have left items the council will not collect for long periods of time but this is not an issue. Also asked for asked for access to the gate via phone this has not happened and speak to directors.
We complained and complained, not following complaints procedure.
They clearly are not premier in the service they deliver.
paying for Leasehold and service charge and delivering adequate service. How they are still in business astounds me.
I said I was pissed off with them and was told if I did this again they would not deal with me, in my opinion if they done their jobs I would not have said this and it was one single word. Am I not allowed to allowed to express my opinion. Next stage ombudsman.

Leanne was excellent sorting out an issue with my invoice and reminders being sent to an old e-mail address. Very helpful and problem was quickly resolved to my satisfaction thus the 5 star rating

We have found them to be really responsive to complaints and getting jobs done when needed
Okay it is expensive but they do a great job at getting things done
Linda our estates manager is great at her job