Awful company. Communication is nearly non-existent as they rarely provide updates on any works, repairs or residents complaints. Service charge accounts for the past 2 years have not yet been p... Ver mais
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Veja o que dizem as avaliações
Collins is consistently positive, proactive and friendly. He is just the kind of person we want in this role. I appreciate his smiling greeting. I appreciate that he opens the door when we’re a... Ver mais
A empresa respondeu
My personal experience has been made 1000 times better due to mainly one person and that is Collins Echetagwara! Always so kind and positive and extremely helpful anytime of the day. Can’t speak high... Ver mais
A empresa respondeu
Do not trust Premier Estates with your money!!!!! Bills were added to our service charge that shouldn't have been and it now seems impossible to get that money back. In these times, that's ju... Ver mais
Detalhes da empresa
Sobre Premier Estates Limited
Escrito pela empresa
Premier – Specialists in Property Management
At Premier, people are at the heart of everything we do. Our priority is to ensure residents feel supported, safe, and proud of where they live, while providing clients with reliable, professional property management.
With over 25 years of experience, we manage more than 600 developments and support over 36,000 residents nationwide, guided by our commitment to improving communities and enhancing lives. Our expertise covers:
- City-centre mix used developments
- Leasehold apartment blocks
- New-build housing estates
- Heritage and listed buildings
- Public open space schemes
- Investor and private freeholder ownership
- Resident-managed developments
Why choose Premier?
We bring together proactive maintenance, transparent communication, and industry-leading compliance with a genuine focus on resident wellbeing. This combination means that the developments we manage not only run smoothly but have the potential to thrive.
If you're looking to switch your property management service, book a free consultation to connect with our experienced new business team.
- Get clear, practical advice on your estate or development
- Receive a bespoke management proposal with transparent costs
- Learn how we can improve communication, compliance, and resident satisfaction
How It Works
- Contact us via our online form
- We’ll arrange a call or visit at a time that’s convenient for you.
- Receive your bespoke proposal – Clear, transparent, and unique to your needs.
- Our experienced mobilisation team will take care of the handove
Informações de contato
King Edward Street 72, SK10, Macclesfield, Reino Unido
- www.premierestateslimited.com
2,9
Bom
424 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 72% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
JOKE OF A COMPANY GET BILLED £420 TO…
JOKE OF A COMPANY GET BILLED £420 TO CHANGE A NAME ON A DOCUMENT FOR SELLING MY HOUSE, DAYLIGHT ROBBERY - AVOID AT ALL COSTS
13 de outubro de 2025
Resposta da Premier Estates Limited
Hi Christopher, thank you for leaving a review. We have spoken to the relevant team and the fee you have been charged is for a Leasehold Information Pack, not a change of details. We are afraid that the fee for a Leasehold Information Pack is set and cannot be waived, due to the work involved in preparing each bespoke pack.
The preparation of a bespoke pack to aid the sale of your property takes considerable resource and indeed we have a team who specialise in their preparation. The preparation of these packs is not an inclusion within our standard Management Fee and this is very usual.
There is no obligation to purchase a pack and some leaseholders choose not to, instead piecing together the information themselves, and providing their own responses to the queries that require answering. We obviously don't advise this, but it does remain an option.
We hope that this information has been helpful, and if you would like to discuss this matter further, please get in touch.
Resposta da Premier Estates Limited
Thank you for your kind words. We're so pleased to hear that you've consistently found our team helpful and professional. We're looking forward to continuing to serve you!
I’ve had no problems since moving into…
I’ve had no problems since moving into my apartment.But when I’ve messaged I’ve had prompt reply’s .
9 de outubro de 2025
Resposta da Premier Estates Limited
Hi Joanne,
We really appreciate your feedback and are glad you are happy with your service!
It went wrong when you took money out…
It went wrong when you took money out of my account without any notivation to me.
30 de julho de 2025
Resposta da Premier Estates Limited
Thank you for sharing your feedback. Our accounts team has confirmed that when you set up a Direct Debit with Premier Estates, we follow the Direct Debit Guarantee scheme. This means you’ll always be notified in advance of any ad hoc payments. If you’d like any more information or have questions, please feel free to contact our accounts team directly on 0345 491 8898, and they’ll be happy to help.
Contacting Main Office by Phone Line
Some residents noted when calling the office, calls were not regularly answered and went straight to message. Response to messages left were inconsistent. Recently this service appears to have improved.
8 de outubro de 2025
Resposta da Premier Estates Limited
Thank you for taking the time to leave a review. We are sorry to hear that some residents feel it can be difficult to contact us. It is always best to get in touch with your Estates Coordinator or Estates Manager directly, and you can get in touch with our accounts team directly at 0345 4918898. We try and respond to all queries as quickly as possible, but we can also be reached at info@premierestates.co.uk.
We have been having lots of trouble…
We have been having lots of trouble with Premiers solicitors while attempting to sell property. They have been slow/ non existent in customer support
12 de setembro de 2025
Resposta da Premier Estates Limited
We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating delays can be, especially during a property sale. We have forwarded your concerns to our team, who will look into your case directly.
Not enough attention paid to small things
Not enough attention paid to small things eg. The outside door handle of the fire door near apt 10 has been hanging down for about 2 years. This has been reported and looked at by Heath who said he couldn’t repair it himself.
8 de outubro de 2025
Resposta da Premier Estates Limited
Hi Trevor,
We appreciate your feedback and are sorry to hear that you are unhappy with these issues. We will make sure to pass this onto the relevant team. If you would like to discuss your concerns further, please get in touch with your Estates Coordinator, or email us on info@premierestates.co.uk
In general premier estates look after…
In general premier estates look after our estate berry well
7 de outubro de 2025
Resposta da Premier Estates Limited
Thanks for taking the time to leave some feedback. We are glad you are happy with how your estate is looked after!
They appear to operate a selective…
They appear to operate a selective communication policy to suit them not their clients
4 de outubro de 2025
Resposta da Premier Estates Limited
We take all feedback seriously and appreciate that you took the time to leave a review. We are sorry to hear that you feel there is an issue with communication at your development, and will pass the feedback onto the relevant team.
Building in disrepair
Building in disrepair, don’t answer the phone, don’t return calls. Overpriced
3 de outubro de 2025
Resposta da Premier Estates Limited
We’re sorry to hear about your experience and take concerns about communication and building standards very seriously. We’re disappointed to read your comments, as they do not reflect the standards we set for our buildings or the proven results we’ve delivered for residents at Fresh in Salford. We led one of the UK’s first and most complex cladding remediation projects. This required swift action, coordination with multiple agencies, while sustaining communication and residents' engagement.
We secured over £17m in funding without any cost to leaseholders and delivered full cladding remediation and window replacement, which achieved an EWS1 rating of A1 fire safety rating. This restored mortgageability for residents and safeguarded homes for the future. Our collaborative approach with the Leaseholders Association even secured an additional £250,000 in compensation for residents, which is currently being used to refurbish, redecorate and recarpet the internal areas to match the standard of the renewed exterior. This work also benefits from an appointed interior designer, with completion in the next few months. We do, however, recognise there are additional matters within the building that need to be addressed, and we are fully committed to ensuring these are rectified as a priority. We’ll ask our team to reach out to you to better understand the details behind your concerns.
Conor has been really helpful
2 de outubro de 2025
Resposta da Premier Estates Limited
Hi David,
Thank you for leaving a review! We will let Conor know about your feedback and we are sure he will be very happy to hear he's been helpful.
Absolutely satisfied.
3 de outubro de 2025
Resposta da Premier Estates Limited
Hi Jubrila,
We appreciate you taking the time to leave a review and thank you for your feedback!
Good upkeep and Maintenanceof the…
Good upkeep and Maintenanceof the Estate. Vipen
1 de agosto de 2025
Resposta da Premier Estates Limited
Thank you for your feedback, we appreciate it!
Resposta da Premier Estates Limited
Thanks for your feedback, we're so happy to hear that you're pleased with your service level!
Cannot sell a property/re-mortgage…
Cannot sell a property/re-mortgage because The Premier Estates do not have valid EWS1 and FRAEW; ignoring emails, not obtaining the new one, be aware!
This issue has been already addressed to team and Freeholder, Complaints forms have been submitted to Freeholder and Premier Estates
1 de setembro de 2025
Avaliação não solicitada
Resposta da Premier Estates Limited
Thank you for your feedback. To help us investigate this matter, we’ll need to confirm which site your property is based at. Please contact our team directly so we can look into the issue and provide the appropriate support.
Threatening tone of letter by Laura…
Threatening tone of letter by Laura Hill in September.Money taken without permission from owners banks due to your mismanagement. Do not commission work without the funds to pay, Board meeting should be held in the foyer. We pay you to maintain the estate, not to dictate in an authoritarian manner. ,
2 de outubro de 2025
Resposta da Premier Estates Limited
We are sorry to read your comments and take all feedback seriously. While we cannot discuss individual account matters publicly, please be assured that we are reviewing the situation and will address the issues raised.
Dissatisfied
Overpriced - arbitrary, unjustified increases in fees.
Poor maintenance.
Lack of investment in basics - security, communal areas, external areas.
Lack of management of contractors - it took more than one week to remove a wooden frame parking structure which was at most a day's work.
1 de outubro de 2025
Resposta da Premier Estates Limited
Thank you for your review. We are very sorry to hear about your concerns, and will pass them onto the relevant team. If you would like to discuss this further please get in touch with your Estates Coordinator, or email us at info@premierestates.co.uk
Poor communication
Consistently fail to provide relevant, concise information.
Over the past 10 years, I have dealt with Premier Estates, and they have regularly sent me information that is not relevant to me, as it pertains to properties I do not have access to.
Additionally, when providing information about repairs and other maintenance activities, they often fail to provide accurate details about where the repair was carried out on the estate.
25 de setembro de 2025
Resposta da Premier Estates Limited
Thank you for taking the time to share your feedback. We are sorry to hear that you are unhappy with the level of communication you have received, and we will be sure to pass your concerns on to the relevant team. If you have any further concerns, please get in touch with your Estates Coordinator, or email us at info@premierestates.co.uk
Good Partner
We find Premier Estates to be both helpful and responsive. They are, however, not cheap, and one needs to remember that they work for the landlord, not the leaseholders, although the leaseholders pay them. This can lead to some conflicts of interest when they are required to 'push' landlords for various actions required from the landlords.
Overall, we find them to be a very good partner in managing our small portfolio of apartments.
1 de abril de 2025
Resposta da Premier Estates Limited
Thank you for your feedback! We appreciate you taking the time to leave a review and are grateful for your kind words.
I will always give this management…
I will always give this management company 1 star … 220.00 pcm for Claremont Billinge Wigan is absolutely absurd. I tried to sell my house , but , with this huge management fee , has rendered my flat / apartment unsellable .. I have been in discussions with other local management companies and they also say this Fee is preposterous. Be wary if these thieves are your management company,,, you may not be able to sell your property … 🤬🤬
29 de setembro de 2025
Avaliação não solicitada
Resposta da Premier Estates Limited
Hi Lynne,
Thank you for taking the time to share your feedback, we’re very sorry to hear about your concerns. Service Charge is calculated based on expenses incurred to manage a development, and can increase with the cost of living. We try our best to keep costs down whilst providing the necessary services. We would be more than happy to discuss this further with you, please do not hesitate to contact your Estates Coordinator or email us at info@premierestates.co.uk
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