Het is nu 22 september en zit vanaf 31 augustus te wachten op een kleine order voor een vervangend onderdeel voor een Airfryer dat ik via de Princess website heb besteld. orderbevestiging was er snel,... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Nadat ik airfryer van Princess had gewonnen bij een bingo, bleek deze niet helemaal te functioneren. Dankzij de klantenservice, waar men mij vriendelijk te woord stond, krijg ik nu een nieuwe opgestu... Ver mais
Tot tweemaal toe een vervangende staaf voor de staafmixer besteld. Beide keren verkeerd model geleverd. Geen telefonisch contact mogelijk. En tweemaal contact formulier ingevuld. Geen reactie gekregen... Ver mais
A empresa respondeu
Got one from Wickes two days ago because of this heatwave. Don't waste your money. It's essentially a very expensive fan. The "cooler" is in fact a plastic tub of water with an "ice bottle" that melt... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Princess Household Appliances is a prominent Dutch brand specializing in small domestic appliances, known for its innovative and user-friendly designs. Founded in 1989 in Breda, the company has grown to become one of the largest providers of such products worldwide. In 2013, Princess became part of the Smartwares Group, which is headquartered in Tilburg, Netherlands, further enhancing its market reach and operational capabilities. Product Range and Innovation | Princess offers a diverse array of over 180 different household items across 20 categories. Their product lineup includes essential kitchen appliances like kettles and air fryers, as well as personal care devices. The brand is particularly recognized for its commitment to innovation and quality, often incorporating elements of Dutch design into its products. Notably, renowned designer Jan des Bouvrie has contributed to some of their designs, blending functionality with aesthetic appeal. The company emphasizes creating appliances that not only serve practical purposes but also enhance the overall user experience. For instance, their air conditioners and fans are designed to provide comfort during hot weather while being energy-efficient. This focus on user satisfaction is reflected in their tagline: "For moments that matter," highlighting the brand's dedication to improving everyday life. Global Presence | Princess Household Appliances has established a robust international presence, with products sold in over 63 countries. This extensive distribution network allows the brand to cater to a wide array of consumer needs and preferences globally. The company's strategic partnerships and collaborations within the Smartwares Group enable it to leverage shared resources and expertise, further solidifying its position in the competitive market of small appliances. Sustainability and Responsibility | In addition to innovation, Princess is increasingly focusing on sustainability. The company aims to minimize its environmental impact through responsible sourcing and manufacturing processes. This commitment aligns with broader industry trends toward eco-friendly products and practices. By prioritizing sustainability, Princess not only meets consumer demand for greener options but also contributes positively to global environmental efforts. Market Position | As part of the Smartwares Group, Princess competes with other notable brands in the small appliance sector. The company’s ability to adapt to changing market conditions and consumer preferences has been crucial to its success. With a workforce of approximately 201-500 employees, Princess maintains a dynamic team dedicated to research and development, marketing, and customer service. Conclusion | In summary, Princess Household Appliances stands out as a leader in the small domestic appliance market through its innovative products, commitment to quality design, and focus on sustainability. With a rich history dating back to 1989 and a strong international presence, the brand continues to evolve while staying true to its mission of enhancing everyday living through smart solutions. As it moves forward under the Smartwares Group umbrella, Princess is well-positioned to meet future challenges and capitalize on new opportunities in the ever-changing landscape of household appliances.
Informações de contato
Swaardvenstraat 65, 5048 AV, Tilburg, Holanda
- www.princesshome.eu
2,5
Ruim
71 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 94% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Steengrill
In 2022 een steengrill gekocht, superblij mee. De steengrill in februari 2025 voor de 4e keer gebruikt, nu bleek er een grote scheur in de steen te zitten waardoor het begon te lekken. Gemaild met dit probleem, snelle reactie gehad! Ondanks dat de garantie al lang verstreken is, krijgen we gratis een nieuwe steen toegestuurd!
Top service!
19 de fevereiro de 2025
Avaliação não solicitada
Resposta da Princess Household Appliances
Hi Miranda,
Bedankt voor je review! Wat fijn om te horen.
Met vriendelijke groet,
Klantenservice Princess
Tuvimos un problema con la máquina de…
Tuvimos un problema con la máquina de café, pero el servicio de atención al cliente resolvió nuestro problema y nos alegramos mucho de recibir un nuevo producto. Se nota que la empresa cuida su reputación, gracias.
Recibimos ayuda de Mónica una persona muy agradable y atenta , gracias.
27 de janeiro de 2025
Avaliação não solicitada
Resposta da Princess Household Appliances
Dear Nadia,
Thank you for your review, we are happy to hear you are happy with our service!
Kind regards,
Customer service Princess
Had the wall mounted radiator over 2…
Had the wall mounted radiator over 2 years now, link to wifi and remote switch on. Radiator fails to regularly connect to wifi and requires constant resetting, the task/schedule setting also no longer works for no apparent reason. Marketed as a tech solution to heating and the tech doesn’t work! Very poor quality.
19 de janeiro de 2025
Avaliação não solicitada
Resposta da Princess Household Appliances
Dear B Foster,
We're sorry to hear that you are experiencing this with one of our products. We would be happy to look with you for a possible solution and/or tips to help solve this problem via the following form: https://form.jotform.com/241812648243355
Kind regards,
Customer service Princess
supersnelle levering en goedkoop
Hartelijk dank voor de supersnelle levering !
De prijs van het bakblik voor de Princess Broodbakmachine was al verrassend laag en dan ook nog eens zonder verzendkosten 😁
grt, Ad Jonker, Baarle-Nassau
16 de janeiro de 2025
Avaliação não solicitada
Resposta da Princess Household Appliances
Hi Ad,
Bedankt voor je review, wat fijn om te horen!
Met vriendelijke groet,
Klantenservice Princess
Bieden snel oplossing en vriendelijk contact
Via bol een citruspers gekocht die na 8 maanden kapot ging. Heel makkelijk en snel contact kunnen leggen met Smartwares Group en er werd diezelfde dag nog een nieuwe naar me opgestuurd. Ik mailde op vrijdagavond om half 9 met de vraag of ik de oude kon opsturen ter recycling en ik kreeg nog geen 5 minuten later een reactie. Ik ben erg tevreden over de vriendelijkheid en oplossingsgerichtheid van de klantenservice!!
23 de dezembro de 2024
Avaliação não solicitada
Resposta da Princess Household Appliances
Hi Miranda, wat fijn om terug te horen, dankjewel!
Expérience correcte
Suite à l’achat d’un radiateur en début d’année 24 qui a bien fonctionné À la reprise du froid en fin d’année ,la télécommande ne fonctionne plus. Après contact avec le SAV celui devait me renvoyer une télécommande.j’apporte un rectificatif la commande a été livrée aujourd’hui.c’est important de le noter
13 de novembro de 2024
Avaliação não solicitada
Resposta da Princess Household Appliances
Dear Jean Pierre,
Thanks for your review! Good to hear that the remote control has arrived.
With regards,
Customer service Princess
Top service
Top service! Snelle reactie van costumer care en hebben ons meteen voorzien van een gevatte oplossing voor ons probleem. Bedankt, met name aan Monica!
27 de novembro de 2024
Avaliação não solicitada
Resposta da Princess Household Appliances
Hi Lana,
Dank je voor je review, wat fijn om te horen! We koppelen het terug aan Monica :)
Groetjes,
Klantenservice Princess
A great Smart heater
A great Smart heater - purchased 2in1 tower fan - perfect for home office pod as I can now pre-warm my office from the app in the morning. Nice design, also comes with a remote and voice control i think. Surprised to see some bad reviews as impressed with my purchase.
23 de novembro de 2024
Avaliação não solicitada
Resposta da Princess Household Appliances
Hi Jason,
Thanks for your review, very glad to hear!
With regards,
Customer service Princess
Super service
Ondanks dat blokker niets meer voor zijn klanten doet, hebben ze bij princess me netjes geholpen met mijn product omruilen. Super service!
8 de novembro de 2024
Avaliação não solicitada
Resposta da Princess Household Appliances
Heel fijn om te horen! Dankjewel voor deze terugkoppeling.
Niet kopen bij dit bedrijf
Via platform Blokker begin oktober een Princess stofzuiger besteld en betaald. Blokker heeft het geld uitbetaald aan smartwaresgroup. Stofzuiger terug gestuurd naar smartwaresgroup en die willen geen terug betaling doen terwijl het geld wel is ontvangen.
Oplichters zijn het. Meedenken met de klant is niet mogelijk bij dit bedrijf.
Geen zaken doen met die bedrijf.
19 de outubro de 2024
Avaliação não solicitada
Resposta da Princess Household Appliances
Beste klant,
Onze klantenservice heeft vanmiddag uitgebreid met u contact gehad over de situatie. We hebben daarbij uitgelegd dat we helaas gebonden zijn aan de wet- & regelgeving omtrent het dreigende faillissement van Blokker. U heeft het aankoopbedrag voldaan aan Blokker; mede daarom zijn zij ook degene die het bedrag n.a.v. de retournering aan u terug moeten storten. We kunnen immers iets niet terugbetalen, wat we nooit ontvangen hebben. Het is een erg vervelende situatie, maar helaas zit er niets anders op dan de berichtgeving vanuit de bewindvoerder van Blokker af te wachten. Wél kunnen we u helpen door u alsnog de stofzuiger aan te bieden; dit heeft u geaccepteerd. In dit geval vervalt het recht op creditering vanuit Blokker. Erg jammer dat u ons vervolgens 'oplichters' noemt, dit siert niet. Mocht u nog vragen hebben, of met ons in contact willen komen, dan kan dat via de gebruikelijke weg zoals er vandaag eerder vele malen contact is geweest.
Decepcionante
Me regalaron una fryer princess hace un año y se ha desconchado toda. La cuido y lavo segun recomiendan pero se ha descascarillado toda. He intentado ponerme en contacto con Princess y llevo esperando casi dos meses respuesta para preguntar x cesta de repuesto...que en la web no aparece. En el Corte Ingles tampoco se hacen responsables pues dicen que es un modelo que no se hace y no tienen servicio de reposición de piezas...
Un desastre...postventa nefasto.
23 de agosto de 2024
Avaliação não solicitada
Resposta da Princess Household Appliances
Dear sir/madam, thanks for your review and honest feedback! If the air fryer is still under warranty, you can send us a service request via our website: https://www.princesshome.eu/es-es/servicio-tecnico/garantia-y-reparacion. We are happy to help you further!
Batidora mano Princess
Compré una batidora de mano de la marca Princess y la verdad la he utilizado como mucho 5 veces y primero se rompio el vaso con cuchillas. Sino lo encajas a la perfección y con mucho cuidado se rompe al utilizarlo. Hoy he utilizado la batidora de mano y mas de lo mismo, me ha durado bien poco, la he echo servir 3 veces. En definitiva muy mala compra, no lo volveré a comprar, es de muy mala calidad.
22 de setembro de 2024
Avaliação não solicitada
Resposta da Princess Household Appliances
Dear sir/madam, thanks for your review and honest feedback! If the air fryer is still under warranty, you can send us a service request via our website: https://www.princesshome.eu/es-es/servicio-tecnico/garantia-y-reparacion. We are happy to help you further!
Another scam
An embarrassing and scam company. Ordered a part for my A/C a month ago, never got it, no reply to my emails, no phone number and of course no refund. How dare you guys.
7 de agosto de 2024
Avaliação não solicitada
Resposta da Princess Household Appliances
Dear sir/madam, how sorry to hear that this is your experience so far with Princess. We've had some issues with shipments over to the UK (in/out EU situation). We're working on a solution for this, so that this doesn't happen in the future anymore. Of course you should get a refund when you have not received your order. If you haven't received a credit in the meantime, would you be able to contact us via our service form (https://www.princesshome.eu/en-gb/service-form)? Then we'll solve this right away.
Picadora Princess
Compre una picadora Princess en el Corte Inglés, en solo dos usos ha dejado de funcionar. Fui al corte inglés y me dieron un papelito con 2 tel y un mail para reclamar...los teléfonos (902.104.196 y 93 5285370) NO FUNCIONAN salen error de llamada continuamente. El mail: atencionalcliente tampoco responde (les escribí hace 10 días y ni siquiera un mensaje automático de haber recibido la reclamacion) he rellenado una reclamacion en la web (en Inglés) y estoy a la espera de que responda... ES UN DESASTRE DE MARCA NUNCA MÁS ( Y un comercio de prestigio como El Corte Inglés debería de dejar de distribuir marcas así)
16 de julho de 2024
Avaliação não solicitada
Resposta da Princess Household Appliances
Dear sir/madam, how sorry to hear that this is your experience with Princess so far! If you haven't filled in the service form yet, or if you haven't received a response so far (and if there is still warranty), would you be able to fill it in? (https://www.princesshome.eu/es-es/servicio-tecnico/garantia-y-reparacion) Then we're are happy to help you further.
Nooit terugbetaling gekregen
Retourproces is onnodig gecompliceerd. Na enkele weken kon ik pas een label krijgen.
Op 28 mei (meer dan een maand geleden dus) hebben zij het item in ontvangst genomen.
Ik heb nooit een terugbetaling gekregen en Princess negeert al mijn contactpogingen.
Bestel hier aub niets!
5 de julho de 2024
Avaliação não solicitada
Resposta da Princess Household Appliances
Beste heer/mevrouw, wat vervelend om te horen dat dit de ervaring is met Princess tot op heden. Wij verkopen zelf alleen spare parts, al het andere verloopt via retailers of marktplaatsen. Indien het issue nog actueel is, zou je ons dan een bericht willen sturen door ons service formulier in te vullen? We helpen je daar graag verder: https://www.princesshome.eu/nl-nl/klantenservice/garantie-reparaties
Het bedrijf heeft geleverd wat besteld is
Het bedrijf heeft geleverd wat besteld is.
Besteld Nespresso cup houder 17-6-2024.
Ondanks dat geen leveringsdatum is ontvangen.
20-6-2024 ontvangen
Al met al prima.
6 de junho de 2024
Avaliação não solicitada
Bought a Smart Glass Panel Heater at…
Bought a Smart Glass Panel Heater at B&Q. Took forever to attach legs to it.
They make a big deal about their App , however it only works on 2gb wifi!, most offices and homes are on 5gb.
27 de abril de 2024
Avaliação não solicitada
Resposta da Princess Household Appliances
Dear sir/madam, thanks for your review! How sorry to hear that you're not completely happy with one of our products. We are taking your feedback very serious and will forward this to our product development team to improve future products.
bought a Princess blender 6 years ago…
bought a Princess blender 6 years ago and it worked fine. Now it is leaky and I need a new rotational seal but they do not have spare parts any more so I can trash the working machine. Will never buy anything from this company.
26 de março de 2024
Avaliação não solicitada
Resposta da Princess Household Appliances
Dear sir/madam, thanks for your review! How sorry to hear that the blender broke down after six years. Unfortunately we can only provide warranty within the first 2 years of usage.
Cuidado ! al comprar un producto PRINCESS
Compré un Aerofryer en marzo del 2023. En noviembre me dejó de funcionar. Me puse en contacto con ellos para que me solucionaran el problema o me la cambiaran (casi 200 euros).
Me contestan que solo lo puedo hacer por la pagina web, pero está en construcción y hasta que no se arregle , no puedo hacer nada. Porque tengo que rellenar una solicitud que sólo puedo conseguir por ahí.
LLevo 3 meses esperando que la web funcione y todavia nada...
Es una vergüenza que no me den alternativa
Hoy he vuelto a llamar y siguen sin WEB y yo sin HORNO...
7 de fevereiro de 2024
Avaliação não solicitada
Resposta da Princess Household Appliances
Dear sir/madam, thanks for your review! If the problem is still accurate, would you be able to fill in the service form on our website? https://www.princesshome.eu/es-es/servicio-tecnico/garantia-y-reparacion. We are happy to help you further from there on.
10l dehumidifier
I bought a 10l dehumidifier a month or so ago, as I live in a small room in a flat. In the darker months it can be hard to keep the window open with high winds and bad weather etc, so I bought a Princess Dehumidifier and I have to say, I'm hugely impressed. It's a blessing for me and something I value for breathing and keeping mould away.
16 de novembro de 2023
Avaliação não solicitada
Resposta da Princess Household Appliances
Dear sir/madam, thanks for your review! Happy to hear that you are appreciating one of our dehumidifiers.
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