Het is nu 22 september en zit vanaf 31 augustus te wachten op een kleine order voor een vervangend onderdeel voor een Airfryer dat ik via de Princess website heb besteld. orderbevestiging was er snel,... Ver mais
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Veja o que dizem as avaliações
Nadat ik airfryer van Princess had gewonnen bij een bingo, bleek deze niet helemaal te functioneren. Dankzij de klantenservice, waar men mij vriendelijk te woord stond, krijg ik nu een nieuwe opgestu... Ver mais
Tot tweemaal toe een vervangende staaf voor de staafmixer besteld. Beide keren verkeerd model geleverd. Geen telefonisch contact mogelijk. En tweemaal contact formulier ingevuld. Geen reactie gekregen... Ver mais
A empresa respondeu
Got one from Wickes two days ago because of this heatwave. Don't waste your money. It's essentially a very expensive fan. The "cooler" is in fact a plastic tub of water with an "ice bottle" that melt... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Princess Household Appliances is a prominent Dutch brand specializing in small domestic appliances, known for its innovative and user-friendly designs. Founded in 1989 in Breda, the company has grown to become one of the largest providers of such products worldwide. In 2013, Princess became part of the Smartwares Group, which is headquartered in Tilburg, Netherlands, further enhancing its market reach and operational capabilities. Product Range and Innovation | Princess offers a diverse array of over 180 different household items across 20 categories. Their product lineup includes essential kitchen appliances like kettles and air fryers, as well as personal care devices. The brand is particularly recognized for its commitment to innovation and quality, often incorporating elements of Dutch design into its products. Notably, renowned designer Jan des Bouvrie has contributed to some of their designs, blending functionality with aesthetic appeal. The company emphasizes creating appliances that not only serve practical purposes but also enhance the overall user experience. For instance, their air conditioners and fans are designed to provide comfort during hot weather while being energy-efficient. This focus on user satisfaction is reflected in their tagline: "For moments that matter," highlighting the brand's dedication to improving everyday life. Global Presence | Princess Household Appliances has established a robust international presence, with products sold in over 63 countries. This extensive distribution network allows the brand to cater to a wide array of consumer needs and preferences globally. The company's strategic partnerships and collaborations within the Smartwares Group enable it to leverage shared resources and expertise, further solidifying its position in the competitive market of small appliances. Sustainability and Responsibility | In addition to innovation, Princess is increasingly focusing on sustainability. The company aims to minimize its environmental impact through responsible sourcing and manufacturing processes. This commitment aligns with broader industry trends toward eco-friendly products and practices. By prioritizing sustainability, Princess not only meets consumer demand for greener options but also contributes positively to global environmental efforts. Market Position | As part of the Smartwares Group, Princess competes with other notable brands in the small appliance sector. The company’s ability to adapt to changing market conditions and consumer preferences has been crucial to its success. With a workforce of approximately 201-500 employees, Princess maintains a dynamic team dedicated to research and development, marketing, and customer service. Conclusion | In summary, Princess Household Appliances stands out as a leader in the small domestic appliance market through its innovative products, commitment to quality design, and focus on sustainability. With a rich history dating back to 1989 and a strong international presence, the brand continues to evolve while staying true to its mission of enhancing everyday living through smart solutions. As it moves forward under the Smartwares Group umbrella, Princess is well-positioned to meet future challenges and capitalize on new opportunities in the ever-changing landscape of household appliances.
Informações de contato
Swaardvenstraat 65, 5048 AV, Tilburg, Holanda
- www.princesshome.eu
2,5
Ruim
71 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 94% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Horrible company got a 16inch fan from…
Horrible company got a 16inch fan from Argos for 120 pound and my kid knocked it over and snapped one of the fins on the propellor which then made it rub against the mesh and stopped it working so I contacted the company and said I want to pay for a replacement propellor and they said they don't have replacements for them and there's nothing they can do so I'm stuck with a 120 pound paper weight these expensive fans are not worth it stick to your 20 to 30 pound fan cos when that breaks you wont feel bad and can replace it easy worst company I've ever dealt with do not go near these scum bags.
5 de setembro de 2023
Avaliação não solicitada
Resposta da Princess Household Appliances
Dear sir/madam, thanks for your review! How sorry to hear about your experience with Princess. Unfortunately we do not have all possible spare parts for our items; we only have the ones in stock that we need (often) in warranty situations. In this case, as the problem/defect occurred after falling, there is no warranty situation. In addition it is not a part that breaks out of e.g. age, so we do not have/sell this as a spare part. We're very sorry that we can not help you with this.
Vacuum sealer set waardeloos
Ik heb de Vacuum sealer set gehad. Wat een verschrikkelijk slecht product! De sluitclips breken zomaar af, de rommel kan gelijk in de prullenbak. Wat een rotzooi!
28 de fevereiro de 2023
Avaliação não solicitada
Resposta da Princess Household Appliances
Beste heer/mevrouw, dank je voor je feedback! Wat jammer om te horen dat je niet zo tevreden bent over de sealer-set; we nemen je feedback serieus en zullen dit dan ook doorzetten naar onze product-ontwikkel-afdeling.
Bought air fryer used maybe 3 -4 times…
Bought air fryer used maybe 3 -4 times a week at most element as gone only purchased in august. Emailed them they just don’t want to know. Stay well away & spend your money elsewhere
4 de janeiro de 2023
Avaliação não solicitada
Resposta da Princess Household Appliances
Dear sir/madam, thanks for your feedback! How sorry to hear that you're not happy with our air fryer. If there is anything that we can help you with, if there is still warranty applicable, then please let us know by filling in the service form on our website: https://www.princesshome.eu/en-gb/customerservice/warranty-repairs
NO COMPRAR!!!...PESIMO SERVICIO postventa
NO COMPRAR!!!...PESIMO SERVICIO POST-VENTA: avisados estáis para ahorraros disgustos!!
PRODUCTOS DE MALA CALIDAD Y COMO SE TE PASE LA GARANTÍA (por 25 dias) te dicen que NO DISPONEN DE PIEZAS Y NO HAY FORMA DE REPARARLO A PESAR DE LA LEY 7/1996 que les obliga a disponer de recambios durante 5 años!!
He tirado 75 eur a la basura en un aparato TRISTAR que habré utilizado 6 o 7 veces en 2 años (y 25 dias).
CONSCIENTE DE LA PERDIDA DE GARANTIA (por 25 dias) LES SOLICITE UN SERVICIO TECNICO DONDE LLEVAR A REPARAR EL PRODUCTO (pagando yo la reparacion) y la única solución que me han dado tras mucho reclamar es enviarles el producto a fábrica bajo coste de 44 euros a mi cargo para que me presupuesten otro aparato como reparado puesto que el que compré está fuera de garantía y descatalogado tras poco mas de 2 años desde su compra (no entiendo para que necesitan el producto estropeado cuando ya les mandé fotos muy evidentes de la pieza averiada). Si acepto el presupuesto me mandan el nuevo producto con lo que la broma me saldría por más de lo que me costaría un producto nuevo, si no, me devuelven el que tenía habiendo gastado 44 euros mas a lo que ya me costo el aparatito!. Vamos, en cualquier caso me cuesta mas el collar que el perro!! De vergüenza.
Saquen sus conclusiones.
Yo ya he sacado las mias.
Por si a alguien le interesa pertenecen al Grupo Smartwares cuya división de Home Electronics esta integrada por las marcas Tristar, Princess, Petra, Nova, Audiosonic, Topcom, Brixton, Campart y Firefriend.
Tengo claro que nunca volveré a comprar productos de estas marcas.
29 de dezembro de 2022
Avaliação não solicitada
Avoid at all costs
I've had these heaters for just over two years now. They don't heat very well, use up a lot of energy and when mine broke down, Amazon and Princess just refused to be of any help. Both stated 'there is nothing we can do to help you'. I find that hard to believe. Terrible customer service and my advice would be to go with a more credible company.
16 de dezembro de 2022
Avaliação não solicitada
A ghost company as no one replies
Ordered air fryer parts.
A month later no word from them. Customer care never replies. I managed to speak to someone on chat and even she was unable to get a reply from her own colleagues.
What a joke. Started a chargeback as I’m never going to see the parts im sure.
24 de julho de 2022
Avaliação não solicitada
Zeer slecht, prenseshome.nl. Eerste en laatste keet.
Zeer slecht,
Product besteld en direct betaald. 2 dagen later wordt ik gebeld dat het product niet op voorraad is en dat ik of ik mijn geld terug wil of een andere product kan kiezen. Ik heb aangegeven dat zijn mijn geld terug mogen storten. 7 dagen verder is het nog steeds terug gestort. Het product staat nog steeds op voorraad op de site van prenseshome.nl. Ik zeg mooie verkooptruc om mensen te laten bestellen en daarna hopen dat ze wat anders kiezen.
Echt zeer slecht dit.
13 de julho de 2022
Avaliação não solicitada
A sham of a company
Bought an AirCon for the heatwaves, product arrives and looks cheap (£320 AirCon) that doesn't even have fan blades so blows off to the side. Fast forward a month and the compressor is shot, sounds like a fridge from 1960 trying to run but it doesnt cool the air anymore. All it does is push air around now.
I contacted the seller through Amazon and they told me to use their customer service returns so I did. They then rejected my application telling me to "Contact the first point of sale". The product arrived with damaged parts but I overlooked those as I needed the AirCon but I took photos.
Their website is also shocking for trying to register a product to your account, you register it on a third party hosted website that has no links to your account with them.
Just avoid this company and spend your money somewhere else, it's just cheap "Made in China" crap that is marked up. I am going to try to find a way to get Amazon to force them to take the product back and give me my money back. Dismal service.
28 de setembro de 2021
Avaliação não solicitada
Suerte te va a hacer falta
Como compres un articulo suyo por amazon estas vendido
A la hora de la garantía se pasan la pelota y te quedas con tu electrodoméstico de adorno y sin funcionar. Ademas mala calidad. Al mes se estropeo.
23 de setembro de 2021
Avaliação não solicitada
Princess antwoordt niet
Kort na aankoop van een citruspers breek er een onderdeeltje af. Op de Princesshome.eu website staat dit onderdeel wel, maar is niet voorradig.
Ik meld me aan om op de hoogte gehouden te worden wanneer dit onderdeel weer beschikbaar komt en stuur ook nog 2 keer een reminder bericht via diezelfde website. Tot op heden NUL antwoord. Zeer slechte service.
Het argument "drukte door de Corona crisis" gaat wat mij betreft niet op omdat we inmiddels al 2,5 maand in die situatie zitten.
28 de maio de 2020
Avaliação não solicitada
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