We had a problem with a purchased item purchased a few years ago. The staff were excellent, dealt with the issue professionally and I left the store suitably impressed and would certainly continue buy... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoBluewater Shopping Centre, Bluewater, DA9 9ST Greenhithe, GB
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Veja o que dizem as avaliações
Superb service. I returned an online order that wasn't suitable for my needs and purhased an alternative item which was lovingly wrapped. Both transactions were flawless and my new knife works really... Ver mais
Bought the tri-ply stainless steel pan after very helpful advice from the shop assistant. He steered us in the right direction and avoided us making a costly mistake of getting the original one we had... Ver mais
A empresa respondeu
I bought two pans at Bluewater. Had a great experience. The attendant was great, gave me all information I needed. I went to buy 1 pan and ended up buying 2 and a couple of small items. Very please w... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito pela empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informações de contato
Bluewater Shopping Centre, Bluewater, DA9 9ST, Greenhithe, Reino Unido
4,8
Excelente
1 mil avaliações
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Resposta da ProCook - Bluewater
We appreciate you letting us know our staff was very helpful; it means a lot to our team that you had a positive experience.
The shop assistant was knowledgeable…
The shop assistant was knowledgeable and helpful
22 de março de 2026
Resposta da ProCook - Bluewater
We appreciate you sharing that our shop assistant was knowledgeable and helpful; it means a lot to our team!
Resposta da ProCook - Bluewater
We're happy to hear that you find our pot magical and the best you've ever used. Thank you for sharing your wonderful experience with us!
Very kind and helpful staff
Very kind and helpful staff. Answered all my questions and made the process of buying a casserole dish very smooth.
9 de março de 2026
Resposta da ProCook - Bluewater
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff were helpful in making your purchase smooth.
Super helpful staff
Visited the store last week to buy a good all-round chef's knife (Japanese) as a gift. I didn't really know what I was doing and the staff were so incredibly knowledgeable and helpful in making sure I bought the right knife. Such great service.
6 de março de 2026
Resposta da ProCook - Bluewater
We appreciate you letting us know our assistants are nice, helpful, and friendly; it means a lot to our team.
I love the baking tray and I thought it…
I love the baking tray and I thought it was good value
8 de março de 2026
Resposta da ProCook - Bluewater
We appreciate your positive feedback on the baking tray and that you thought it was good value. We are so happy you love it!
Extremely helpful cheerful staff
Extremely helpful cheerful staff. A great selection of kitchen essentials and gadgets. I am never disappointed and I have been to 4 different shops.
3 de março de 2026
Resposta da ProCook - Bluewater
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you find our staff helpful and cheerful and enjoy our selection.
staff know the product and helpfull…
staff know the product and helpfull with buying correct item I need,
7 de março de 2026
Resposta da ProCook - Bluewater
We appreciate you taking the time to leave us this great review! We're so happy to hear our staff helped you find the correct item.
Resposta da ProCook - Bluewater
We appreciate you taking the time to leave us this great review! We're so happy to hear our staff were helpful and polite and the store was clean.
Very good customer service and products
2 de março de 2026
Resposta da ProCook - Bluewater
We appreciate your positive feedback on our customer service and products; we are so happy you are pleased!
Resposta da ProCook - Bluewater
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
The shop was well laid out and…
The shop was well laid out and uncluttered. The items purchased were good value. The member of staff who served us was very pleasant.
1 de março de 2026
Resposta da ProCook - Bluewater
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our shop well-organized and our staff pleasant, and that you were satisfied with your purchase.
Resposta da ProCook - Bluewater
We appreciate you letting us know our staff was friendly and helpful; it means a lot to our team.
Resposta da ProCook - Bluewater
We're glad you had a great experience with our customer service. Thank you for your feedback!
The shop assistants were very helpful.
The shop assistants were very helpful.
Advised me and gave me time to decide
22 de fevereiro de 2026
Resposta da ProCook - Bluewater
We appreciate you sharing your experience! We're so happy to hear that our shop assistants were helpful and gave you time to decide.
Resposta da ProCook - Bluewater
We're glad you enjoyed your experience; we appreciate your positive feedback and thank you for sharing.
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