First time shopping at ProCook - great selection of quality products avaliable. Both staff working there were very friendly, knowledgeable and helpful. Will definitely shop here again
A empresa respondeu
Localização
Trocar localizaçãoUnit 45C The Derwen, McArthur Glen Designer Outlet, CF32 9SU Pen-y-cae, Bridgend, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Excellent choice of cookware in a well displayed environment. Great advise given by the sales assistant who guided us through our choice of saucepans and knives. Her knowledge of the products was outs... Ver mais
A empresa respondeu
Helpful staff without being in your face pushy. Informative and polite. Easy to look at the products. Could easily spend a lot of money in that shop. Staff even carried our heavy items to the car fo... Ver mais
A empresa respondeu
Friendly , knowledgable staff. Very helpful, i wanted another small knike, and couldnt find the style , but your colleague knew there was a chance my previous purchases could be registered for the gua... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito pela empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informações de contato
Unit 45C The Derwen, McArthur Glen Designer Outlet, CF32 9SU, Pen-y-cae, Bridgend, Reino Unido
4,7
Excelente
683 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Staff friendly,good product.
30 de março de 2026
Resposta da ProCook - Bridgend
We appreciate you letting us know our staff was friendly and the product was good; it means a lot to our team.
I bought two saucepans for my induction…
I bought two saucepans for my induction hob. So easy to use especially when draining with the draining holes on both sides of the pan. So no more trying to hold the lid askew. Heat resistant handles on lids and pans. Also, glass lids to keep an eye on the cooking. Stainless steel so easy to clean too. I've been buying pans for over 50 years and these are best I've ever had. I would definitely recommend them and be buying the next size too.
26 de março de 2026
Very helpful my 20% off voucher had…
Very helpful my 20% off voucher had ended but the staff very kindly offered 10% discount.
26 de março de 2026
Resposta da ProCook - Bridgend
We're happy to hear that our team was able to provide a solution when your voucher expired. We appreciate you taking the time to leave us this positive feedback!
Friendly and knowledgable staff.
26 de março de 2026
Resposta da ProCook - Bridgend
We appreciate you letting us know our staff was knowledgable and friendly; it means a lot to our team.
I was shopping for a decent grater and…
I was shopping for a decent grater and found one which i purchased
21 de março de 2026
Resposta da ProCook - Bridgend
We're happy to hear that you found a grater that meets your needs. Thank you for sharing your shopping experience with us!
Great quality product at a good price
Great quality product at a good price. The staff were helpful and polite.
16 de março de 2026
Resposta da ProCook - Bridgend
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our product quality, price, and staff.
Approachable staff
Friendly , knowledgable staff. Very helpful, i wanted another small knike, and couldnt find the style , but your colleague knew there was a chance my previous purchases could be registered for the guarantee and so she took my email address and found it. I was ver relieved. And everthing is beautifully presented.
21 de março de 2026
Resposta da ProCook - Bridgend
We're happy to hear our staff was friendly and knowledgeable. It's great to know our colleague was very helpful in finding your previous purchase for the guarantee. We appreciate you noticing how beautifully everything is presented.
Dinner set
The gentle who served us was informative, professional and very helpful
12 de janeiro de 2026
Resposta da ProCook - Bridgend
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff informative, professional, and helpful.
Resposta da ProCook - Bridgend
We appreciate you letting us know about our great service and knowledgeable, friendly staff; it means a lot to our team.
Very helpful and knowledgeable 👍
14 de março de 2026
Resposta da ProCook - Bridgend
We appreciate you letting us know our staff was helpful and knowledgeable; we are so happy to hear it.
I had a faulty item
I had a faulty item, exchanged with no problem. Really lovely member of staff
13 de março de 2026
Resposta da ProCook - Bridgend
We're happy to hear that the exchange process for the faulty item went smoothly. We appreciate your positive feedback regarding our staff member!
Resposta da ProCook - Bridgend
We are so glad you enjoyed your experience with our staff and service. Thank you for your positive feedback; it means a lot to us.
Service was friendly professional…
Service was friendly professional extremely helpful
10 de março de 2026
Resposta da ProCook - Bridgend
We appreciate your positive feedback regarding our friendly, professional, and helpful service; we are so happy you were served well!
Resposta da ProCook - Bridgend
We appreciate your positive feedback. We are so happy you were pleased with our good quality and affordable products.
My wife and I were very impressed with…
My wife and I were very impressed with the Pro Cook shop. A great selection of products equally impressed with the quality. We will definitely be shopping there again.
8 de março de 2026
Resposta da ProCook - Bridgend
We're so happy to hear that you and your wife were impressed with our shop and the quality and selection of our products. We look forward to you shopping with us again!
Friendly staff
Friendly staff, good idea to have tablet to enter customers email address
2 de março de 2026
Resposta da ProCook - Bridgend
We're glad you enjoyed your experience with our team. It's great to know that you liked our tablet system for email addresses. Thanks for the feedback.
Quality goods and shopping environment.
1 de março de 2026
Resposta da ProCook - Bridgend
We appreciate your positive feedback. We are so happy you liked our quality goods and shopping environment.
Good shopping experience.
It was good to visit the outlet & look at the whole range. Good customer Service, will use again.
3 de março de 2026
Resposta da ProCook - Bridgend
We're happy you enjoyed visiting our outlet and appreciated our range and customer service. We appreciate your positive feedback and look forward to serving you again.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.