The items we wanted on this visit were available, easy to find & well priced. The staff were friendly, knowledgeable & helpful. One staff member spent time with us showing us various kitchenware it... Ver mais
Localização
Trocar localizaçãoUnit 96 Cheshire Oaks, McArthur Glen Designer Outlet, CH65 9JR Kinsley Road, Ellesmere Port, GB
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Veja o que dizem as avaliações
My daughter and I called in this evening to upgrade and invest in our cookware, and Rebecca was absolutely excellent! She took the time to explain the differences between the two sets of pan... Ver mais
A empresa respondeu
Visited outlet at Cheshire Oaks, while prices no different to website for what I bought, the two ladies there were so knowledgeable and helpful. Would highly recommend.
I purchased the granite pans as I wanted non-toxic, the sales lady in the shop was fabulous and really knew her stuff! She also stayed past closing as it was just before 8pm when I actually bit the... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito pela empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informações de contato
Unit 96 Cheshire Oaks, McArthur Glen Designer Outlet, CH65 9JR, Kinsley Road, Ellesmere Port, Reino Unido
4,8
Excelente
1 mil avaliações
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A good selection of equipment and a…
A good selection of equipment and a friendly staff They were able to advise on the merits of product selections
31 de agosto de 2026
Great range of products
Great range of products, good prices and wonderful customer service
3 de setembro de 2026
Angie was the member of staff I dealt with.
A very helpful and knowledgeable staff at the Cheshire Oaks store. The staff also dealt with the health and Safety aspects of selling knives and sharp implements. An excellent visit I enjoyed the whole shopping experience.
3 de setembro de 2026
Assistant very helpful
1 de setembro de 2026
Staff Amazing, Service too! Defo Recommend
Genuinely staff were so helpful like offering their assistance and advice which is a small touch but makes you more appreciated in a way, service was great too.. they knew more about pans than me!
31 de agosto de 2026
Pleasant environment
Pleasant Environment to shop in, very clean and bright shop, staff where very helpful and attentive, products are very good quality, brought a baking tin which was of very heavy so i take it thats its a good tim.
27 de agosto de 2026
Staff very helpful and knowledgeable…
Staff very helpful and knowledgeable thank you
25 de agosto de 2026
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
The lady who served me was dismissive and…
The sales lady is dismissive and unhelpful
29 de agosto de 2026
Resposta da ProCook - Cheshire
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
Helpful shop assistant and polite
25 de agosto de 2026
Good knowledgeable service but two…
Good knowledgeable service but two items on display were not available and unable to be informed when they would be back in stock
25 de agosto de 2026
The Customer assistant was Sarah at…
The Customer assistant was Sarah at Cheshire Oaks. She was very helpful took time in informing us of the various products and was very efficient in dealing with the sales process. We have always gone to Procook and this visit just reinforced our preference for Pro cook products/service.
28 de agosto de 2026
Needed to return some damaged goods and…
Needed to return some damaged goods and pick replacements. Service was excellent with no issues or trying to explain everything, a straightforward exchange. A pleasure to see nowadays and good to see that ProCook puts its customers first
26 de agosto de 2026
Excellent customer service The lady that served me was lovely
The lady that served me was lovely, very patient and kind whilst I chose between 3 different knives.She was knowledgeable and had excellent customer service skills. The knife is precise and sharp so I am very pleased with my purchase.
21 de agosto de 2026
The young gentleman who served us was…
The young gentleman who served us was extremely helpful and patient as we checked the goods at the counter in the boxes. Decent offers and excellent quality of our dinner set.
22 de agosto de 2026
A lovely store and the staff were very…
A lovely store and the staff were very friendly & helpful.
20 de agosto de 2026
Knife Knowledge
Fantastic informative service provided leaving my wife and I with a new knowledge of knives
20 de agosto de 2026
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