For a Saturday afternoon I was surprised the shop was so quiet and I had three lovely, enthusiastic members of staff to help me choose what I wanted and advise me on various other pieces of equipmen... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnit 30A, Fort Kinnaird Retail Park, EH15 3RD Edinburgh, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Great experience in store at Procook in Edinburgh. I was looking for sheathed cooking knives for a camping kitchen kit I was putting together. Safety rummaging in a box was top priority. I found... Ver mais
Very cheerful guy welcomed us as his first customers. Always enjoy visiting ProCook, whether near us, at Fort Kinnaird, or in York at the outlet malls on our annual holidays. The shop always looks tid... Ver mais
A empresa respondeu
Extremely helpful staff and the fact the casserole we wanted was in stock in a variety of colours. These casseroles are fantastic quality, so great to cook with and about a quarter of the price of... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito pela empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informações de contato
Unit 30A, Fort Kinnaird Retail Park, EH15 3RD, Edinburgh, Reino Unido
4,7
Excelente
467 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Product is not up to the mark
Product is not up to the mark
Was witch scratches
26 de agosto de 2025
Resposta da ProCook - Edinburgh
Thank you for your review. We are sorry to hear of your experience, we have asked the Customer service team to contact you to resolve.
I like to shop at ProCook
I like your shop and the staff were great a good experience will be back again
19 de agosto de 2025
Resposta da ProCook - Edinburgh
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our shop and found our staff great.
Staff as always very helpful
Staff as always very helpful, friendly and knowledgeable.
19 de agosto de 2025
It's good quality pot
It's good quality. Base of the pot is heavy and spread the heat equally. I'm very happy with the product.
19 de agosto de 2025
Ergin Eroglu
Together with my wife , I bought a glass and my husband bought a set of plates, pots and pans from your store. The product quality is great but the staff was very irresponsible and just tried to send us away. There was a young lady who tried to take care of us but the behaviour of the other employee was very aggressive.
6 de agosto de 2025
Resposta da ProCook - Edinburgh
We appreciate you sharing your experience. We're glad the product quality met your expectations. We're sorry to hear about the staff's behavior and will address this internally to ensure a more positive experience in the future.
Good guidance from a well mannered…
Good guidance from a well mannered assistant. Quality good bought
7 de agosto de 2025
Resposta da ProCook - Edinburgh
We appreciate you taking the time to leave us this great review! We're so happy to hear you received good guidance and liked the quality of your purchase.
Attending customer, knowing the requirements.
Very attentive and helpful, explaining details about the products.
8 de agosto de 2025
Resposta da ProCook - Edinburgh
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff attentive and helpful.
Racist older sales woman
Came into have a browse and I could hear the sales woman at the till, badge saying Amanda, mutter something about immigrants (I am Scottish born but a poc), won’t be coming back!
4 de julho de 2025
Avaliação não solicitada
Resposta da ProCook - Edinburgh
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store.
We recently made a purchase from…
We recently made a purchase from ProCook and were excited about our new cookware set. However, our experience at the checkout left us a bit disappointed. The cashier seemed quite stressed and spoke rather harshly to her colleague, which made the atmosphere uncomfortable.
We also asked about buying an extra lid for the frying pan included in the set. Another staff member was about to assist us, but the cashier quickly stepped in and insisted that the lids in the set would fit the pan. Unfortunately, when we got home, we realized the frying pan is 26cm, while the largest lid in the set is only 24cm, so it doesn’t fit.
We appreciate the products, but we believe the customer service could be improved. Clearer communication and a more positive attitude would have made a big difference.
6 de agosto de 2025
Resposta da ProCook - Edinburgh
Thank you for your review. We are sorry to hear of your experience, we have asked the Customer service team to contact you to resolve.
Prompt help
5 de agosto de 2025
Resposta da ProCook - Edinburgh
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Cheaper to buy online
Good advice from staff about pans but feel gutted as cheaper for me to buy online and get free delivery. I asked before I bought them if any other offers but said was the best deal. E mailed the store but said they couldn’t help.
4 de agosto de 2025
Resposta da ProCook - Edinburgh
We appreciate your feedback on the advice received. We're sorry that you found a better price online after your purchase and that our email response didn't meet your expectations. We'll review this.
good service
29 de julho de 2025
Resposta da ProCook - Edinburgh
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Great shop and assistant was great and…
Great shop and assistant was great and very knowledgeable. Bought a set of knives they are great. Will be back
31 de julho de 2025
Resposta da ProCook - Edinburgh
We're happy to hear that you enjoyed your experience in our shop and that our assistant was helpful. We appreciate your positive feedback on the knives and look forward to your return.
Exactly what I was looking for
Exactly what I was looking for. A small sharp paring knife.
31 de julho de 2025
Resposta da ProCook - Edinburgh
We're happy to hear that our paring knife meets your needs! Thank you for letting us know you were looking for a small, sharp knife.
Resposta da ProCook - Edinburgh
We appreciate your positive feedback! We're happy to hear you experienced excellent and friendly customer service.
Good products with value prices
16 de julho de 2025
Resposta da ProCook - Edinburgh
We appreciate your positive feedback and are so glad you value our good products and prices.
Sales assistant very helpful
Sales assistant very helpful. Lovely store and items easily found.
19 de julho de 2025
Resposta da ProCook - Edinburgh
We're happy to hear that our sales assistant was helpful and that you found our store and items lovely. Thank you for your positive feedback!
Beautifully designed
Beautifully designed. Bright and airy. Helpful assistants, don't over power you while browsing. You always walk out buying something. I just love it.
Thank U. 😊
Kind Regards
Lorraine Iris Noble
18 de julho de 2025
Resposta da ProCook - Edinburgh
We appreciate your lovely feedback! We're happy to hear that you enjoy the bright atmosphere and find our assistants helpful. It's great to know you always find something you love.
Great service
Great service, answered all our questions and assisted us to get the best products.
10 de julho de 2025
Resposta da ProCook - Edinburgh
We're so glad that you received great service! We appreciate that our team answered all your questions and helped you find the best products for your needs.
Amazing melamine plates and bowls
The melamine plates and bowls feel really good quality and are such a lovely design and colour - they look like “real” tableware and have raised the level in our caravan! The staff member was also very friendly.
30 de junho de 2025
Resposta da ProCook - Edinburgh
We're so glad to hear you appreciate the quality, design, and color of our melamine tableware. It's great to know they've enhanced your caravan experience! We're also happy the staff member was friendly. Thanks for your feedback.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.