For a Saturday afternoon I was surprised the shop was so quiet and I had three lovely, enthusiastic members of staff to help me choose what I wanted and advise me on various other pieces of equipmen... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnit 30A, Fort Kinnaird Retail Park, EH15 3RD Edinburgh, GB
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Veja o que dizem as avaliações
Great experience in store at Procook in Edinburgh. I was looking for sheathed cooking knives for a camping kitchen kit I was putting together. Safety rummaging in a box was top priority. I found... Ver mais
Very cheerful guy welcomed us as his first customers. Always enjoy visiting ProCook, whether near us, at Fort Kinnaird, or in York at the outlet malls on our annual holidays. The shop always looks tid... Ver mais
A empresa respondeu
Extremely helpful staff and the fact the casserole we wanted was in stock in a variety of colours. These casseroles are fantastic quality, so great to cook with and about a quarter of the price of... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito pela empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informações de contato
Unit 30A, Fort Kinnaird Retail Park, EH15 3RD, Edinburgh, Reino Unido
4,7
Excelente
467 avaliações
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Resposta da ProCook - Edinburgh
We're happy to hear that you enjoyed the layout and found our team helpful. Thank you for your positive feedback; we appreciate it.
Good quality items at reasonable…
Good quality items at reasonable prices. The member of staff was very helpful and offered great advice.
28 de junho de 2025
Resposta da ProCook - Edinburgh
We're happy to hear you found good quality items at reasonable prices. We appreciate your feedback regarding the helpful staff member and great advice offered!
Always pleasant staff in Edinburgh branch
Saw something I wanted online, visited in store and as always staff very friendly and helpful if needed. Bought exactly what I needed in a quick transaction and on my way!
24 de junho de 2025
Resposta da ProCook - Edinburgh
We're so glad you found what you wanted both online and in-store! It's great to hear our friendly staff were helpful and that you had a quick, easy purchase. Thanks for your positive feedback!
Resposta da ProCook - Edinburgh
We're so happy you found what you wanted easily. We appreciate your positive comments regarding our friendly staff.
Excellent service from two very helpful…
Excellent service from two very helpful staff members! They were courteous and respectful and a pleasure to meet.
26 de junho de 2025
Resposta da ProCook - Edinburgh
We're so happy to hear about the excellent service you received from our helpful staff! We appreciate your positive feedback regarding their courteous and respectful attitude.
Resposta da ProCook - Edinburgh
We're glad our customer service met your expectations. Thank you for your positive feedback; we appreciate it greatly.
Staff very helpful.
17 de junho de 2025
Resposta da ProCook - Edinburgh
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Resposta da ProCook - Edinburgh
We're happy to hear that you love the Japanese chef's knife. Thank you for your great feedback and for choosing us!
Staff very helpful
Staff very helpful. Offers explained clearly.Good quality products purchased at a great price.
26 de maio de 2025
Resposta da ProCook - Edinburgh
We're delighted to hear that our staff was helpful and clearly explained our offers. We appreciate you noting the great price and quality of your purchase!
Great experience
The shop is really beautiful and welcoming. Everything is easy to find, prices visible, many choices. The staff is friendly and supportive. Offers clearly presented. I love shopping in Fort Kinnaird.
25 de maio de 2025
Resposta da ProCook - Edinburgh
We're happy you find our shop beautiful and welcoming, with easy navigation and clear pricing. It's great to hear that you appreciate our friendly, supportive staff and clear offers at Fort Kinnaird. We appreciate your feedback!
All products displayed well
All products displayed well, staff very attentive, all quick and easy
18 de maio de 2025
Resposta da ProCook - Edinburgh
We appreciate your feedback! We're glad to hear you found our product displays appealing and our staff helpful. We aim for a quick and easy experience.
Stainless steel pot
Buying was so easy. Staff was very resourceful. Explained properly the advantages of each utensil bought. Made picking our pot choice easy.
11 de maio de 2025
Resposta da ProCook - Edinburgh
We're glad purchasing was easy and our staff was resourceful. We appreciate that they explained the advantages of each utensil and made selecting your pot easy. Thanks for your feedback!
Attentive and knowledgeable shop staff
9 de maio de 2025
Resposta da ProCook - Edinburgh
Thank you for your kind words! We are delighted to hear that you found our staff attentive and knowledgeable. We strive to provide excellent customer service and ensure our team is well-equipped to assist our customers.
Will not return
The young woman who served us was okay, but the other older sales associate was extremely rude and didn’t want to look at us. We weren’t greeted when we walked in by either associates and only when we turned to leave did they bother to come and speak to us. As I was purchasing I was asked to present ID which is no issue at all and my friend politely asked if she needed to present hers too and the older woman very rudely said yes and muttered something else under her breath. Honestly after this experience I will never be returning to this location. Genuinely terrible service.
7 de maio de 2025
Resposta da ProCook - Edinburgh
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
Excellent customer service from sales…
Excellent customer service from sales person.
3 de maio de 2025
Resposta da ProCook - Edinburgh
Thank you for your kind review! We're thrilled to hear that you had a positive experience with our sales team. We strive to provide exceptional service to all of our customers, and we're happy that we met your expectations.
Resposta da ProCook - Edinburgh
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Resposta da ProCook - Edinburgh
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Happy shopper
Two wonderful, helpful ladies looked after me with grace and professionalism when I shopped for crockery at the store in Fort Kinnaird, Edinburgh on the morning of Wednesday 30thh April. I cannot praise them highly enough. I'm thrilled with my new kitchen crockery! Thank you.
30 de abril de 2025
Resposta da ProCook - Edinburgh
We are delighted to hear about your positive experience at our store. It's wonderful to know that our team members provided you with such excellent service. We strive to create a welcoming and helpful environment for all our customers, and we're thrilled that you were happy with your purchase. We appreciate your kind words and hope to see you again soon.
shopped here before
shopped here before, the visual layout of products is
easy on the eye. staff are pleasant and attentive if needed.
30 de abril de 2025
Resposta da ProCook - Edinburgh
Thank you for your kind words! We're delighted to hear you enjoyed your shopping experience and found our product displays easy to navigate. We strive to create a visually appealing and user-friendly environment for our customers. We appreciate your feedback and hope to see you again soon.
The sales supervisor Sarah was lovely…
The sales supervisor Sarah was lovely and very helpful
28 de abril de 2025
Resposta da ProCook - Edinburgh
Thank you for your kind review! We are delighted to hear that you found our sales supervisor helpful and lovely. We strive to provide excellent customer service and appreciate your feedback.
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