A very big shout out for the lovely man who helped us so efficiently today (think his name is Alex?). Very knowledgeable and helpful... Will definitely visit again. Thank you so much ...
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Veja o que dizem as avaliações
I had a complex issue to sort, the staff were clearly experienced, extremely considerate to my needs and objectives, I had a thoroughly pleasurable time shopping and got what I needed. It turned a str... Ver mais
We only went in to buy a frying pan and guess what? We found one we liked at the price we felt was right and so we took the plunge and got it. The shop assistant was male and friendly. We hope the p... Ver mais
A empresa respondeu
Bought a new frying pan (£40) assistant who served me was friendly and knowledgeable. I cook on an Aga so was recommended suitable product (not pushed into buying most expensive Pan). Friendly staff a... Ver mais
Detalhes da empresa
Escrito pela empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito pela empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informações de contato
48 High Street, GU1 3ES, Guilford, Reino Unido
- 01483 954588
4,8
Excelente
354 avaliações
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Staff in Guildford were very…
Staff in Guildford were very informative and helpful.
7 de fevereiro de 2026
Resposta da ProCook - Guildford
We appreciate you letting us know our Guildford staff was informative and helpful! We are so happy to hear it.
The staff are so helpful
The staff are so helpful. I’m very pleased with pans and the cost.
1 de fevereiro de 2026
Once I had managed to get the attention…
Once I had managed to get the attention of a sales assistant, she was knowledgeable.
27 de janeiro de 2026
Resposta da ProCook - Guildford
We're glad to hear that the sales assistant was knowledgeable. We'll work on making sure our team is more readily available.
My favourite kitchen shop
My favourite kitchen shop. Great selection of items, staff have excellent knowledge, and frequent updates with new & innovative products. All staff are professional, helpful, kind and generally super.
22 de janeiro de 2026
Resposta da ProCook - Guildford
We're so happy to hear that we're your favorite kitchen shop! We appreciate that you find our selection great, our staff knowledgeable, and our updates innovative. It's wonderful to know our staff are professional and helpful!
Helpful service
The young man serving us was very knowledgeable about the product, we were trying to decide between 3 Casserole Pans, the one we settled on with his help is great just what I was looking for. Well done.
15 de janeiro de 2026
Chefs Kitchen knife
I had reserved a kitchen knife and when I picked it up it wasn't the one I was expecting. They changed it with no problem. Couldn't be more helpful
12 de janeiro de 2026
Resposta da ProCook - Guildford
We're happy to hear that we could resolve the issue with your kitchen knife reservation. We appreciate your positive feedback and are glad we could be helpful!
Great store, very friendly
Went to the Guildford store recently. Friendly staff.
We brought some springform cake tins which are fabulous quality. Also a tea pot which is very sturdy and good quality it’s large enough to 4 cups which is what we wanted. However, the only down side is that the tea caddy bit inside doesn’t go down far enough so you can’t make just 2 cups as the water level doesn’t go high enough to cover the tea leaves. You end up using more water and excess tea in order to maintain strength. Disappointed!
10 de janeiro de 2026
Resposta da ProCook - Guildford
We're glad you found our staff friendly and are happy with the springform cake tins and teapot's quality. We appreciate your feedback regarding the teapot's infuser depth and how it affects smaller servings. We'll consider this for future product improvements.
Great kitchenware.
Great products at competitive prices all your kitchen needs in one place.
Helpful staff.
12 de janeiro de 2026
Resposta da ProCook - Guildford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our products great, prices competitive, and staff helpful.
Great customer service
5 de janeiro de 2026
Resposta da ProCook - Guildford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Very friendly staff
9 de janeiro de 2026
Resposta da ProCook - Guildford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Helpful team and discounts matched the…
Helpful team and discounts matched the ones online
15 de dezembro de 2025
Resposta da ProCook - Guildford
We're happy to hear that our team was helpful and the discounts matched what you saw online. Thanks for your positive feedback!
Not very helpful when exchanging one…
Not very helpful when exchanging one item and not at all friendly.
7 de janeiro de 2026
Resposta da ProCook - Guildford
Thank you for your review, we will pass this feedback over to the store.
Resposta da ProCook - Guildford
We appreciate you letting us know our staff was helpful and friendly; it means a lot to our team.
So helpful in the shop
So helpful in the shop. Ivam gradually adding additional pieces I’m so pleased with the quality and some pieces I’ve had over 12years
14 de dezembro de 2025
Resposta da ProCook - Guildford
We're so glad to hear that our team is helpful and that you're pleased with the quality of your purchases over the years. Thank you for your positive feedback; it means a lot to us!
Resposta da ProCook - Guildford
We appreciate your positive feedback regarding our friendly staff and good choice of items; it means a lot to our team.
Nice, knowledgeable & very friendly…
Nice knowledgeable & very friendly staff, great products at fantastic prices
17 de dezembro de 2025
Resposta da ProCook - Guildford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Great customer service
Made welcome, staff engaging, found exactly what I wanted
10 de dezembro de 2025
Resposta da ProCook - Guildford
We appreciate you taking the time to leave us this great review! We're so happy you felt welcome and found what you wanted.
Excellent customer service from 2…
Excellent customer service from 2 members of staff
14 de dezembro de 2025
Resposta da ProCook - Guildford
We appreciate your positive feedback. We are so happy to hear you received excellent customer service from our staff.
Two staff members
Two staff members, male was quite abrupt, not friendly & not offering assistance. Female staff member was much more approachable.
Shame as I would have spent more if customer service was there enough to walk out from behind the cash desk to serve & give advice.
7 de dezembro de 2025
Resposta da ProCook - Guildford
We appreciate you taking the time to share your experience. We regret to hear that our team's service did not meet your expectations and that you felt unassisted. We'll address this to improve our customer service.
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