ProCook - Hereford Avaliações 

305
O TrustScore é 5 de um total de 5

4,9

UNIT 4, OLD MARKET, HR4 9HX HEREFORD, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The store is invitingly and clearly set out. There was a member of staff behind a counter near the entrance and she welcomed me and asked what I was looking for, she then found the item on her scre... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Visited the Hereford store whilst on holiday, looking for a good kitchen knife, after a little help from the young lady in store I purchased the ProCook Contour kitchen knife, I had a try whilst in... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have been served several times at ProCook Hereford, and every experience has been excellent. Luke was extremely kind, polite, and very knowledgeable. He took the time to explain the di... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Excellent service from the staff at Hereford branch. I needed 2 new cooks knives and was able to try them out on tomatoes and potatoes before deciding.

A empresa respondeu


Detalhes da empresa

  1. Loja de utensílios de cozinha

Escrito pela empresa

ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.

Why choose ProCook?

Escrito pela empresa

Reason #1 - Quality
ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
Reason #2 – Unbeatable Value
ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
Reason #3 – Which? Recommended Provider for Furniture and Homewares
ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
Reason #4 – Exceptional Customer Care
Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
Reason #5 - Exclusive Design
The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
Reason #6 – Extensive Guarantees
For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.

Informações de contato

  • UNIT 4, OLD MARKET, HR4 9HX, HEREFORD, Reino Unido

  • 01432 656633

4,9

Excelente

O TrustScore é 5 de um total de 5

305 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,9

Todas as avaliações

(305)

25.756 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great product

Great product, supportive service

29 de março de 2026
logotipo da ProCook - Hereford

Resposta da ProCook - Hereford

We appreciate your positive feedback on our great product and supportive service; we are delighted!

Avaliado com 5 de um total de 5 estrelas

Hereford store

Hereford store. Sales person understood our requirements, was helpful and informative about the products. All staff in the store were very friendly.

25 de março de 2026
Avaliação não solicitada
logotipo da ProCook - Hereford

Resposta da ProCook - Hereford

We appreciate you sharing your experience at our Hereford shop. We're so glad to hear that our salesperson understood your needs and that all of our staff were friendly and helpful.

Avaliado com 5 de um total de 5 estrelas

First time of visiting this store

First time of visiting this store. Staff member was very welcoming, courteous, and helpful. Store was clean and well stocked. Will definitely be back

21 de março de 2026
logotipo da ProCook - Hereford

Resposta da ProCook - Hereford

We're so happy to hear that you found our staff welcoming and the store clean and well-stocked. We appreciate you taking the time to leave us this great review!

Avaliado com 5 de um total de 5 estrelas

Very helpful staff and good value…

Very helpful staff and good value products

17 de março de 2026
logotipo da ProCook - Hereford

Resposta da ProCook - Hereford

We appreciate you sharing that our staff was helpful and our products were good value; it means a lot to our team!

Avaliado com 5 de um total de 5 estrelas

Helpful service

Helpful service

2 de março de 2026
logotipo da ProCook - Hereford

Resposta da ProCook - Hereford

Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.

Avaliado com 1 de um total de 5 estrelas

Faulty Product which broke within 5 mins of first use.

Unfortunately your product , the ProCook PodPress broke after only the 4th pod being recycled. It literally broke within 5mins of use. We were only visiting Hereford for the day from Cardiff otherwise we would have returned the faulty product. Are you able to provide a replacement ?

15 de fevereiro de 2026
logotipo da ProCook - Hereford

Resposta da ProCook - Hereford

Thank you for your review. We are sorry to hear of your experience; we have asked the Customer service team to contact you to resolve.

Avaliado com 4 de um total de 5 estrelas

Product & Service Knowledge

The two assistant we’re very pleasent & helpful. Offering advice not only of the products but cooking advice also. Very helpful for someone who is teaching myself to be a better cook.

7 de março de 2026
logotipo da ProCook - Hereford

Resposta da ProCook - Hereford

We're delighted to hear that the assistants were pleasant and helpful! It's great they offered advice about the products and cooking, especially as you are teaching yourself to cook.

Avaliado com 5 de um total de 5 estrelas

Very pleasant and helpful gentleman

Very pleasant and helpful gentleman he understood the items we wanted and explained the best use of them

3 de março de 2026
logotipo da ProCook - Hereford

Resposta da ProCook - Hereford

We appreciate you sharing your experience! We're so happy to hear that the gentleman was helpful and understood your needs, explaining the best use of the items.

Avaliado com 4 de um total de 5 estrelas

Good service

Good service

23 de fevereiro de 2026
logotipo da ProCook - Hereford

Resposta da ProCook - Hereford

We're glad you enjoyed your experience; we appreciate your positive feedback and thank you for sharing.

Avaliado com 5 de um total de 5 estrelas

ProCook Hereford



I have been served several times at ProCook Hereford, and every experience has been excellent. Luke was extremely kind, polite, and very knowledgeable. He took the time to explain the different knives, which whetstone I should use, and we even discussed diamond sharpeners.

I left the store happy and smiling, confident that I had chosen exactly what I needed.

I later returned to purchase a leather knife bag to store my knives – top quality and very reasonably priced.

I will definitely be coming back.

With appreciation,
Cristian

26 de fevereiro de 2026
logotipo da ProCook - Hereford

Resposta da ProCook - Hereford

We're happy to hear that you had an excellent experience in our store. We appreciate your positive feedback regarding the team member's knowledge and assistance with your knife selection. We're glad you found what you needed and are satisfied with your purchase. Thank you for your appreciation, and we look forward to your return.

Avaliado com 5 de um total de 5 estrelas

Was impressed with the shop

Was impressed with the shop. Staff were welcoming and helpful.

22 de fevereiro de 2026
logotipo da ProCook - Hereford

Resposta da ProCook - Hereford

We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff were welcoming and helpful.

Avaliado com 5 de um total de 5 estrelas

Brilliant staff

17 de fevereiro de 2026
logotipo da ProCook - Hereford

Resposta da ProCook - Hereford

Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.

Avaliado com 5 de um total de 5 estrelas

Very knowledgeable and helpful staff…

Very knowledgeable and helpful staff with a massive range of kit, one of my favourite shops!

17 de fevereiro de 2026
logotipo da ProCook - Hereford

Resposta da ProCook - Hereford

We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff knowledgeable and helpful and enjoyed our range of products.

Avaliado com 4 de um total de 5 estrelas

Overall a good experience but felt like…

Overall a good experience but felt like we was being followed around the shop by a staff member which made us feel uneasy.

13 de fevereiro de 2026
logotipo da ProCook - Hereford

Resposta da ProCook - Hereford

We appreciate your feedback and are sorry to hear that you felt uneasy. We will address this internally to ensure a more comfortable shopping experience for everyone.

Avaliado com 4 de um total de 5 estrelas

To season or not to season? That is the question.

I bought some professional stainless steel frying pans for my son, knowing he is very fond of ProCook products. The assistant was very helpful, told me she had the same ones I was buying and told me I needed to season them first. However, none of the guidelines that came with the pans mentioned this.
My son was delighted with the frying pans. The research we have done since then reveals some controversy, with some saying you should season them and others not. It would be good to know what ProCook thinks on this topic and perhaps include their recommendations in the accompanying care guide information. He first used them without seasoning them and they seemed fine. All in all, lovely pans.

12 de fevereiro de 2026

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