Beautiful shop, stunning displays and very knowledgeable and helpful staff. Bought some lovely knives but not used yet so cannot comment on them yet.
Localização
Trocar localizaçãoNotcutts Garden Centre Norwich, Daniels Road, NR4 6QP Norwich, GB
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Veja o que dizem as avaliações
Staff were knowledgeable about the products and took time to explain the differences across the range that we were interested in. They also asked about our cooking style and recommended products to s... Ver mais
A empresa respondeu
Just went into store not intending to buy anything, was very impressed with the way stock is displayed, can see everything clearly. Colleagues were attentive and welcoming, even asked if we were inter... Ver mais
A empresa respondeu
Lady in shop in Norwich Chapelfield store was very helpful, let me try the knifes for feel in hand and cut up some veg overall it was a very good experience and am really happy with knives I bought
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito pela empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informações de contato
Notcutts Garden Centre Norwich, Daniels Road, NR4 6QP, Norwich, Reino Unido
4,9
Excelente
552 avaliações
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Best Service
As ever, great service, humour and knowledge. All I need now is a bigger kitchen!
14 de janeiro de 2026
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Nice shop
Nice shop , we'll presented, friendly staff, did have to wait sometime to pay
18 de janeiro de 2026
Resposta da ProCook - Norwich
We appreciate your kind words about our shop and staff. We're sorry you had to wait to pay and we'll look into it. Thanks for your feedback.
Sticky non stick frying pan…
Went in with an a non stick frying pan that had developed a ‘sticky’ patch after just a few months. Exchanged for a replacement with no problems at all.
12 de janeiro de 2026
Attentive pleasant staff
Staff available to give information and were very attentive. Told the assistant what we wanted but were going elsewhere first and going back - when we got back everything was waiting behind the checkout!
11 de janeiro de 2026
Resposta da ProCook - Norwich
We're happy to hear that our staff were helpful and attentive! We're glad everything was ready for you upon your return. Thank you for your positive feedback.
Resposta da ProCook - Norwich
We're glad you enjoyed your experience with our friendly staff and store layout. Thank you for this positive feedback!
Items clearly laid out so easy to look…
Items clearly laid out so easy to look at alternatives. Keen prices (there was a sale). Just what I wanted.
6 de janeiro de 2026
Resposta da ProCook - Norwich
We appreciate you sharing your experience! We're so happy to hear that you found our items clearly laid out with keen prices and just what you wanted.
Bought for my lovely daughter in law…
Bought for my lovely daughter in law who is an excellent cook; she is delighted with the pans.
12 de dezembro de 2025
Resposta da ProCook - Norwich
We're happy to hear that your daughter-in-law, an excellent cook, is delighted with the pans. Thank you for sharing this positive feedback with us!
Resposta da ProCook - Norwich
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Resposta da ProCook - Norwich
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Great store with all the essentials
Great store with all the essentials. I managed to find exactly the items I was looking for.
Polite staff who were ready to tell me all about extra features my items had.
17 de dezembro de 2025
Resposta da ProCook - Norwich
We're happy to hear you found all the essentials you were looking for in our store. It's great to know our polite staff were ready to tell you about the extra features. We appreciate your positive feedback!
Resposta da ProCook - Norwich
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Resposta da ProCook - Norwich
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Great service, Great product!
Store was busy but queue was quick, staff friendly, helpful and had good product knowledge!
14 de dezembro de 2025
Resposta da ProCook - Norwich
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff friendly, helpful and knowledgeable, and our queue quick.
Very helpful man
Very helpful man , by himself but nothing was too much trouble.
13 de dezembro de 2025
Resposta da ProCook - Norwich
We're happy to hear that the individual was very helpful and accommodating. Thank you for sharing your positive experience with us!
I needed to buy frying pan and wok for…
I needed to buy frying pan and wok for induction. Staff were very knowledgeable on the product and advised best ones to buy.
12 de dezembro de 2025
Resposta da ProCook - Norwich
We're happy to hear that our staff's knowledge helped you find the best induction frying pan and wok. Thank you for your positive feedback; we appreciate it.
Great customer service
Great customer service, we were taken to see the products that we wanted and then left to consider so we didnt feel pressured
9 de dezembro de 2025
Resposta da ProCook - Norwich
We're happy to hear that you appreciated our customer service and the no-pressure environment while viewing our products. Thank you for your positive feedback!
Stellar service!
Andy was absolutely fantastic, probably the best customer service we’ve had from a shop in years, dont find kindness like that anymore.
Faye was also brilliant and the rest of the team were really helpful and polite.
From this service alone they’ve aquired a life long customer.
Thank you!
30 de novembro de 2025
Avaliação não solicitada
Resposta da ProCook - Norwich
We're happy to hear that you had such a positive experience. It's wonderful to know that our team's service made such a great impression. We truly appreciate your kind words and are delighted to have you as a lifelong customer!
Exchange
Bought a knife, which when I got home realised it was the wrong one so returned it to the shop.
Assistants very helpful in determining which one would suit my purpose best and exchanged it. Well wrapped and sealed so safe on public transport.
18 de novembro de 2025
Resposta da ProCook - Norwich
We're glad the team could help you find the right knife and that it was safely wrapped for transport. Thank you for your positive feedback!
Shop looked really good but not really…
Shop looked really good but not really impressed by service of staff. I was looking for products and had to interrupt 3 members of staff talking at the till. Wasnt too worried about that but was shown where they were but never asked if I needed any help. I had seen the product online and it had been discounted. I had to go back to the 3 staff members and show the ones I was interested in on my phone and ask which ones they were. They were pointed out to me but the original price was still on them which would have encouraged other customers to be interested in them. It would be fair to say staff more interested in talking to each other then to customers on this occasion
20 de novembro de 2025
Resposta da ProCook - Norwich
We appreciate your feedback and are sorry our service did not meet expectations. We will pass the feedback to the store manager.
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