The staff member who helped me was very knowledgeable about all products and also held our bags till later in the day as they were heavy.
Localização
Trocar localizaçãoUnit 10.1.7 Icon Outlet The O2, Peninsula Square, SE10 0DX Greenwich Peninsula, GB
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Veja o que dizem as avaliações
The staff and manager here yesterday were fantastic - helped my friend ordering pots for her new kitchen. Nothing was too much trouble and the gentleman went above and beyond by sourcing stock from ot... Ver mais
A empresa respondeu
Great service. The gentleman who served me was very knowledgeable, friendly and helpful. He made my first experience shopping with this brand very easy and enjoyable. I will definitely be shopping wi... Ver mais
The hijab women was extremely professional n friendly. I went there looking for Damascus knife she was knowledgeable about different types of knife too. I was impress the depth of knowledge she had.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito pela empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informações de contato
Unit 10.1.7 Icon Outlet The O2, Peninsula Square, SE10 0DX, Greenwich Peninsula, Reino Unido
4,8
Excelente
416 avaliações
Pede aos clientes que avaliem
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The staff member who helped me was very…
The staff member who helped me was very knowledgeable about all products and also held our bags till later in the day as they were heavy.
15 de agosto de 2026
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Friendly knowledgeable staff
17 de agosto de 2026
Resposta da ProCook - O2 Icon
We're so pleased to hear you had such a positive experience with our service. Thank you for your feedback!
Resposta da ProCook - O2 Icon
We are so happy to hear you are enjoying our espresso set! We appreciate your wonderful feedback.
Really impressed with the speed i…
Really impressed with the speed i received my pan after ordering in the shop as i couldn't carry it.
2 de agosto de 2026
Resposta da ProCook - O2 Icon
We're so pleased to hear you were impressed with the speed of delivery for your pan after ordering it in the shop! We're glad we could get it to you quickly.
Happy with my experience
A male colleague was very helpful. I enjoyed making a saving on my purchase. The store was well organised. Thank you
6 de agosto de 2026
Resposta da ProCook - O2 Icon
We're so glad to hear that our colleague was helpful and that you enjoyed making a saving on your purchase. It's wonderful that you found our store well-organized!
We have purchased 2 items from procook…
We have purchased 2 items from procook one from online which quality was not so good and one from the store was better.
4 de agosto de 2026
Resposta da ProCook - O2 Icon
We appreciate you sharing your experience with both our online and in-store purchases. We are sorry that the quality of your online item did not meet your expectations. We are always working to improve our product consistency.
Resposta da ProCook - O2 Icon
We're so happy to hear that you find our items to be of very good quality, durable, and amazing! Thank you for your wonderful feedback.
Great service
Great service. The gentleman who served me was very knowledgeable, friendly and helpful. He made my first experience shopping with this brand very easy and enjoyable. I will definitely be shopping with ProCook again.
21 de julho de 2026
Great store at the 02
Great store at the 02, love the stuff,good discounts and offers
17 de julho de 2026
Great helpful staff and store is always…
Great helpful staff and store is always immaculate
18 de julho de 2026
Lovely customer service
11 de julho de 2026
Amazing product but high cost
22 de junho de 2026
The hijab women was extremely…
The hijab women was extremely professional n friendly. I went there looking for Damascus knife she was knowledgeable about different types of knife too. I was impress the depth of knowledge she had.
3 de julho de 2026
Resposta da ProCook - O2 Icon
We're so pleased to hear that our colleague was extremely professional, friendly, and knowledgeable about the different types of knives, especially Damascus knives. We appreciate your kind words!
A staff worker asked me if I needed…
A staff worker asked me if I needed help and assisted me in reaching the grinder. He was patient and informative and his attire was presentable and his English was easy to understand. Very good staff.
6 de julho de 2026
Resposta da ProCook - O2 Icon
We're so pleased to hear our staff member was patient, informative, and helpful. Thank you for your wonderful feedback about their excellent service and clear communication!
Perfect customer service
9 de junho de 2026
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