The staff member who helped me was very knowledgeable about all products and also held our bags till later in the day as they were heavy.
Localização
Trocar localizaçãoUnit 10.1.7 Icon Outlet The O2, Peninsula Square, SE10 0DX Greenwich Peninsula, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
The staff and manager here yesterday were fantastic - helped my friend ordering pots for her new kitchen. Nothing was too much trouble and the gentleman went above and beyond by sourcing stock from ot... Ver mais
A empresa respondeu
Great service. The gentleman who served me was very knowledgeable, friendly and helpful. He made my first experience shopping with this brand very easy and enjoyable. I will definitely be shopping wi... Ver mais
The hijab women was extremely professional n friendly. I went there looking for Damascus knife she was knowledgeable about different types of knife too. I was impress the depth of knowledge she had.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito pela empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informações de contato
Unit 10.1.7 Icon Outlet The O2, Peninsula Square, SE10 0DX, Greenwich Peninsula, Reino Unido
4,8
Excelente
416 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Knowledgable staff
Knowledgable staff, fantastic roasting pans at a very reasonable price
16 de maio de 2026
Resposta da ProCook - O2 Icon
We appreciate your wonderful review! We're so happy you enjoyed our staff and pans.
Best shopping experience
As always this is my favourite shop. The products are well made. I wish I could buy everything 😀. One day...
The customer service is 5star. Everyone is very polite and helpful.
16 de maio de 2026
Resposta da ProCook - O2 Icon
We're so glad to hear we're your favorite shop and that you appreciate our well-made products! Your kind words about our 5-star customer service are truly valued.
friendly and professional staffs
friendly and professional staffs, helpful and know my needs , thx, products in good quality, thanks
15 de maio de 2026
Resposta da ProCook - O2 Icon
We're so glad you found our staff friendly, professional, and helpful. Thank you for appreciating our quality products!
Resposta da ProCook - O2 Icon
We really appreciate your kind review.
Great knowledge of staff
Great knowledge of staff
Good area
Lovely small to medium shop
Need more options on chopping boards woth different sizes, especially for wooden chopping boards. Nothing else to state.
3 de maio de 2026
Resposta da ProCook - O2 Icon
We're glad you enjoyed your experience and appreciate your kind words about our staff and shop! We'll definitely consider adding more chopping board options.
Excellent products keep u the good work…
Excellent products keep u the good work 👍🏾🙏🏾
28 de abril de 2026
Resposta da ProCook - O2 Icon
We appreciate you letting us know that you think our products are excellent; it means a lot to our team that you recognize our hard work!
Resposta da ProCook - O2 Icon
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us
Had very bad experience.
17 de abril de 2026
Resposta da ProCook - O2 Icon
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
Kitchen knives.
The vast product range in the shop was excellent and the staff very knowledgeable, attentive and helpful. Overall it was a pleasant experience.
20 de abril de 2026
Resposta da ProCook - O2 Icon
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our product range excellent and our staff helpful, and that you had a pleasant experience.
The staff was very attentive and…
The staff was very attentive and professional. Answered all my questions and explain everything about the products I wanted to purchase
11 de abril de 2026
Resposta da ProCook - O2 Icon
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was attentive, professional, and helpful to you.
Excellent service and very helpful team
18 de abril de 2026
good service
23 de março de 2026
Well laid out shop and pleasant sales…
Well laid out shop and pleasant sales assistant
15 de abril de 2026
very helpful staff who managed to help…
very helpful staff who managed to help discuss what I was looking for, for my particular cooking style and needs
very friendly and helpful!
I can already see the quality of the pans in the dishes I have been cooking
5 de abril de 2026
Great simple products
I bought some basic kitchen knives and an espresso maker. Both products are great quality and were a great price. Customer service was great too.
6 de abril de 2026
Resposta da ProCook - O2 Icon
We appreciate you taking the time to share your experience! We're happy to hear that you found great quality products at a great price and enjoyed our customer service.
Excellent service
I Visited ProCook at the O2—welcoming atmosphere, knowledgeable staff, and excellent service. Didn’t plan to buy anything but was really impressed. Highly recommend—great products!
4 de abril de 2026
Resposta da ProCook - O2 Icon
We're so happy to hear that you found a welcoming atmosphere and knowledgeable staff at our O2 store! It's great to know you were impressed with our products and service. Thanks for the recommendation!
Excellent products, affordable price, and good value
I am very impressed with the quality of the items. They offer great performance for the price, making them a perfect choice for anyone looking for value without breaking the bank.
1 de abril de 2026
Resposta da ProCook - O2 Icon
We appreciate you letting us know our assistant was helpful; we are so happy you had a positive experience with our team.
good experience
good experience
the cashier was very helpful great service
thank you
30 de março de 2026
Resposta da ProCook - O2 Icon
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear you had a good experience and helpful service.
Staff were polite and respectful and…
Staff were polite and respectful and products are excellent
29 de março de 2026
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.