Lovely shop, found everything I was looking for plus a few handy extras I didn’t know were a thing. The member of staff that served us was great, I wish I’d got his name! Was very informative and effi... Ver mais
Localização
Trocar localizaçãoUnit 20 209 The Westgate, OX1 1PE Oxford, GB
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Veja o que dizem as avaliações
I don't know too much about kitchenware and did not know what would work best for me, but the staff member was very kind and gave me a detailed explanation of each option. I ended up going with their... Ver mais
Absolutely brilliant customer service from the gentleman in the Oxford store. He gave his time and expertise to explain pros and cons of different knives we were looking at. Through his knowledge we... Ver mais
A empresa respondeu
Service is always thoughtful, welcoming without being pushy. Selection of goods is limited by space but always has something fresh and well made to.attract keen cooks.
Detalhes da empresa
Escrito pela empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito pela empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informações de contato
Unit 20 209 The Westgate, OX1 1PE, Oxford, Reino Unido
4,8
Excelente
349 avaliações
Pede aos clientes que avaliem
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Comprehensive guidance and excellent…
Comprehensive guidance and excellent advice on purchases.
Brilliant service. Would strongly recommend the Westgate shop.
13 de julho de 2026
brilliant company
Super, the ladies were helpful and very nice. I am thrilled with my kitchen knives.
10 de julho de 2026
As expected
5 de julho de 2026
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Superb service from a sales person
Superb service from a sales person
He explained to us patiently and guided us on using the non-stick pan properly.
2 de julho de 2026
Resposta da ProCook - Oxford
We're so pleased you experienced superb service from our salesperson! We're glad they patiently explained and guided you on using your non-stick pan properly. Thank you for your wonderful feedback!
Fantastic service
The website is easy to use, and when I have shopped in store the staff are always friendly and helpful. The products are priced fairly and have a premium feel to them.
23 de junho de 2026
Resposta da ProCook - Oxford
We're so pleased you found our website easy to use and our in-store team friendly and helpful. It's wonderful to hear you appreciate our fairly priced, premium products!
Bought cutlery and wine glasses
Bought cutlery and wine glasses. Good choice of products at a reasonable price. Helpful staff.
3 de julho de 2026
Resposta da ProCook - Oxford
We're so glad you found a good selection of products, including cutlery and wine glasses, at reasonable prices. It's wonderful to hear our staff was helpful!
The staff were very helpful
The staff were very helpful, helping me find the product I wanted .
20 de junho de 2026
Resposta da ProCook - Oxford
We're glad our staff helped you find what you needed. We appreciate your feedback!
A joyful adventure every time
Everything available. Great prices. Wonderful service. What more could you ask for?
15 de junho de 2026
Absolutely brilliant customer service…
Absolutely brilliant customer service from the gentleman in the Oxford store. He gave his time and expertise to explain pros and cons of different knives we were looking at. Through his knowledge we purchased the knives that suited our budget and needs making home cooking a pleasure.
14 de junho de 2026
Resposta da ProCook - Oxford
We're so pleased you received brilliant customer service and expert guidance on your knife selection. It's wonderful that our team's knowledge helped you find the perfect knives for your home cooking!
Helpful..effective service by cheerful…
Helpful..effective service by cheerful staff
18 de junho de 2026
Resposta da ProCook - Oxford
We're glad our cheerful staff provided effective service.
good quality products
10 de junho de 2026
Good product & great service
7 de junho de 2026
I was able to find exactly what I…
I was able to find exactly what I needed. The kitchen knives were affordable, and staff was very helpful in choosing which knives a new cook needs.
30 de maio de 2026
Great service by a gentleman in store
Great service by a gentleman in store. Very knowledgable, helpful and funny, lifted my spirits during shopping experience in Oxford
21 de maio de 2026
The team at Oxford Westgate were super…
The team at Oxford Westgate were super helpful, kind and polite. I walked in a few minutes to closing time but never did I ever feel rushed or made to 'hurry up we are closing." My questions were well answered and I walked out a happy customer.
26 de maio de 2026
Resposta da ProCook - Oxford
We are so glad to hear our team provided such a helpful and kind experience, even near closing. We appreciate your positive feedback!
Resposta da ProCook - Oxford
Thank you for your kind words! We're thrilled to hear that you're happy with our products. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
All the products are amazing 👏 nice…
All the products are amazing 👏 nice quality!! 👌
2 de maio de 2026
Resposta da ProCook - Oxford
We're so glad you enjoyed our amazing, quality products!
Very polite Assistant in the shop
Very polite Assistant in the shop.
Gave me some good advice and how to care for my purchase.
23 de maio de 2026
Resposta da ProCook - Oxford
We're so glad our assistant was polite and provided helpful advice for your purchase. Thank you for your kind words!
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