Really nice shop, fantastically helpful staff and good competitive prices. Buy on the high street - not online, you'll miss it when there's no high street left. Shops need customers more than amazon d... Ver mais
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Veja o que dizem as avaliações
The gentelman serving me was very helpful,he showed me where to find the item i needed,he didnt try to sell me a more expensive item instead he pointed out a great buy 3 items for £10.because of his... Ver mais
A empresa respondeu
I already loved the products that ProCook produce. Was a great surprise to see a shop open up in The Oracle, Reading just over a year ago. The shop offers a fantastic rangfe of cookware, almost all of... Ver mais
A empresa respondeu
Purchased cups that were larger than thought. Refund was super easy via shop in Oracle. Great service, two wonderful employees who went extra mile to help us find an alternative and both very knowledg... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito pela empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informações de contato
Unit 33, The Oracle, RG1 2AH, Reading, England, Reino Unido
- 0118 370 2088
4,8
Excelente
216 avaliações
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent customer service which was…
Excellent customer service which was lacking in a large local department store
14 de janeiro de 2026
Resposta da ProCook - Reading
We're happy to hear that you experienced excellent customer service. It's great to know we exceeded your expectations. Thank you for your feedback.
Helpful store staff.
13 de janeiro de 2026
Resposta da ProCook - Reading
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Resposta da ProCook - Reading
We appreciate you letting us know our staff was friendly and helpful; it means a lot to our team.
Resposta da ProCook - Reading
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Resposta da ProCook - Reading
We appreciate your positive feedback. We are so happy you liked our good prices, quality, and selection of products.
We bought 4 chef's knives to make up…
We bought 4 chef's knives to make up our own set, and the help we received with that process was so appreciated. We were also particularly grateful for the patient service when we returned the next day to try to match up the colour of the wooden handles a little more accurately.
A great product and experience at a fair price too!
11 de janeiro de 2026
Resposta da ProCook - Reading
We're happy to hear that you appreciated the help in selecting your chef's knives. We're glad our patient service assisted you in matching the handle colours. Thank you for your positive feedback on our products and your experience.
Resposta da ProCook - Reading
We appreciate you letting us know about our excellent service and helpful staff; it means a lot to our team.
The most delightful assistant in your…
The most delightful assistant in your shop & so helpful.
8 de janeiro de 2026
Resposta da ProCook - Reading
We appreciate your kind words! We are so happy to hear that our assistant was delightful and helpful during your visit.
Assistant was what every assistant should be
Assistant was attentive, answered queries and packed my purchases with the same care I did when I worked in retail, which I was very impressed with
8 de janeiro de 2026
Resposta da ProCook - Reading
We're so glad to hear that our assistant was attentive, answered your questions, and carefully packed your purchases. We appreciate your positive feedback!
Everything was quality
Everything was quality, nice atmosphere and kindly service !
8 de janeiro de 2026
Resposta da ProCook - Reading
We appreciate you taking the time to leave us this great review! We are so happy you enjoyed our quality, atmosphere, and kind service.
Good products at very good prices and…
Good products at very good prices and helpful staff
7 de janeiro de 2026
Resposta da ProCook - Reading
We appreciate your positive feedback! We are so happy you liked our good products, very good prices, and helpful staff.
Knowledgeable
Knowledgeable, pleasant and friendly customer service, always nice going to Reading store in the Oracle. Excellent customer service, thank you!
J Hajek
5 de janeiro de 2026
Resposta da ProCook - Reading
We appreciate you sharing your positive experience. We're happy to hear that you find our customer service knowledgeable, pleasant, and friendly at the Reading store. Thank you!
Resposta da ProCook - Reading
We appreciate your positive feedback; we're so glad you value our good products, good prices, and selection.
Resposta da ProCook - Reading
We appreciate your positive feedback. We are so happy to hear our staff was friendly and helpful, and that you liked our wonderful products.
Knowledgeable and smooth transaction…
Knowledgeable and smooth transaction even at a busy time . Wonderful
14 de dezembro de 2025
Resposta da ProCook - Reading
We're happy to hear that you found our service knowledgeable and the transaction smooth, even during a busy period. Thank you for your wonderful feedback.
Excellent service
The service provided by the area manager and Reading store staff was exceptional. They dedicated a lot of time and effort to source the items we wanted, to get them to the store for collection and even to help carry them to the car.
12 de dezembro de 2025
Resposta da ProCook - Reading
We're happy to hear that the team dedicated their time and effort to assist you in finding your items and helping with collection. We appreciate your positive feedback and thank you for sharing your experience.
Great kitchen must haves
Great products! All things you need for the kitchen and more! There are some great ideas for gifts too.
9 de dezembro de 2025
Resposta da ProCook - Reading
We're so glad you think our products are great and provide all you need for the kitchen and more! It's great to hear you found some great gift ideas too.
I was searching for a specific product
I was searching for a specific product. The sales assistant was very helpful and friendly. He guided me to exactly the product size I wanted.
19 de novembro de 2025
Resposta da ProCook - Reading
We're happy to hear that the sales assistant's assistance in finding the exact product you wanted was helpful and friendly! We appreciate you taking the time to share your positive experience.
amazing quality product and very good…
amazing quality product and very good value for money!
17 de novembro de 2025
Resposta da ProCook - Reading
We appreciate your positive feedback! We're so happy you found our product amazing quality and very good value for money.
Product is amazing
Product is amazing and is just what I was looking for, staff were really kind and helpful! Love this cooking brand!
16 de novembro de 2025
Resposta da ProCook - Reading
We're so happy to hear that you love our cooking brand, and that our product is amazing and just what you were looking for. We appreciate your kind words about our staff!
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