Great products. We purchased a four place ceramic handled cutlery setting and when we got it home found a slight fault in the design of one of the handles. We returned to the store and they replaced i... Ver mais
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Localização
Trocar localizaçãoUnit A11, Rushden Lakes Shopping Park, South Terrace, NN10 6FH Rushden, GB
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Great range and selection of goods. I ws shopping specifically for a replacement utility knife. The staff member who served me was helpful, knowledgable, and gave advice but wasn't 'pushy' at all.... Ver mais
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The staff in the Rushden lakes store are unfailingly positive, friendly and welcoming. Very well informed on their products and helpful. The range of products available are generally of a very high s... Ver mais
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Brilliant customer service. Been looking for new kitchen knives which turns out is difficult most places are using cards or the knives are in cabinets. Rushden lakes however heard my complaint and a... Ver mais
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Detalhes da empresa
Escrito pela empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito pela empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informações de contato
Unit A11, Rushden Lakes Shopping Park, South Terrace, NN10 6FH, Rushden, Reino Unido
4,9
Excelente
1 mil avaliações
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Resposta da ProCook - Rushden Lakes
We are so pleased to hear that you experienced good service and are happy with our excellent product. Thank you for your kind words!
Really helpful staff
Really helpful staff. Extremely friendly and chatty. Love all the products too!
31 de julho de 2026
Good product knowledge in store
Good product knowledge in store. We needed a cafietiere which was large enough and could not break!
28 de julho de 2026
Purchased plates in store totalling £65
Purchased plates in store totalling £65
Then when got home saw the same in their online store for far less
20 de julho de 2026
Fabulous range of products
Fabulous range of products. Store well set out and easy to navigate. Helpful staff
19 de julho de 2026
The friendliness of the member of staff…
The friendliness of the member of staff and her knowledge of the products . I believe she comes from Peru. Wish more stores had staff like this.
20 de julho de 2026
Very good service and many products to…
Very good service and many products to choose from
20 de julho de 2026
Really friendly, helpful staff
Really friendly staff. Not pushy when they saw me enter. I felt co fortable when I had a question to approach them and they proved very helpful. Had this not happened I would not have bought what I bought. When I said no to a bag they offered to help me. I had looked for place mats and didn't like the only ones I thought they had. I decided to ask about any more to look at whilst I was paying. The lady knew exactly where some other ones were which I would not have found. i quickly bought some. She then offered me the help of one of the other assistants. I siad no but they were so lovely that I agreed and he carried all my purchases down the opposite end of the centre and was friendly. Was a great experience.
18 de julho de 2026
Well stocked shop everything clearly…
Well stocked shop everything clearly displayed. Very helpful and friendly staff.
17 de julho de 2026
Found what I wanted and very pleased…
Found what I wanted and very pleased with my purchase.
16 de julho de 2026
The service was great
The service was great, and he had a lot of things, but not quite a good choice as I hoped for.
14 de julho de 2026
Resposta da ProCook - Rushden Lakes
We appreciate your feedback and are glad our service was great. We're always working to expand our selection.
Had a huge array of saucepans and found…
Had a huge array of saucepans and found exactly what I wanted
10 de julho de 2026
We both love Pro Cook
We both love Pro Cook, for the amazing selection of products, pricing and the staff are very helpful and friendly.
6 de julho de 2026
The young man that served me was…
The young man that served me was particularly helpful , taking me to the item I enquired about and explaining the “ 3 for £10 deal “ . I am pleased with the products purchased and would definitely shop in store again .
9 de julho de 2026
Customer service in the store at…
Customer service in the store at Rushden Lakes is very good, ladies couldn’t be more helpful, found exactly what I was looking for, thank you
5 de julho de 2026
Service great products even better
Service from the team that served me was amazing
4 de julho de 2026
Resposta da ProCook - Rushden Lakes
We're so glad you experienced amazing service from our team. We truly appreciate your positive feedback!
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