Your staff were great with my son buying his first set of professional knives as an apprentice chef. They made sure everything was demonstrated really safely and went through everything with him in de... Ver mais
A empresa respondeu
Localização
Trocar localização2-3 Pydar Street, TR1 2AR Truro, GB
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Veja o que dizem as avaliações
The egg poacher as a product was very poor and in fact dangerous to use. It returned it to you store for a refund. We tried 3 other poachers from the store room and they all had the fault of an ill fi... Ver mais
I walked in with a specific item in mind that I wanted and struggled to find. The great member of staff heard me and took em directly to a range of sizes of exactly the rice pans I wanted. Great value... Ver mais
Came in to look for a new set of knives, Charlotte was of utmost help and pointed out all the information needed and was lovely to talk to! She made the whole experience of discussing styles, prices a... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito pela empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informações de contato
2-3 Pydar Street, TR1 2AR, Truro, Reino Unido
4,9
Excelente
966 avaliações
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Great staff
22 de julho de 2026
Excellent customer service and very…
Excellent customer service and very helpfull staff
15 de julho de 2026
Excellent quality and value
Excellent quality and value, very happy with my purchase and the staff were really helpful.
11 de julho de 2026
Friendly Staff
The staff were very helpful and friendly to me. Gave me information on my purchase which clinched the deal.
14 de julho de 2026
Always a warm welcome and offers to…
Always a warm welcome and offers to help without being to pushy
14 de julho de 2026
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
The staff in the Truro branch are very…
The staff in the Truro branch are very welcoming and knowledgeable. They want to make sure you get exactly what you need but if they don’t have what you want they try to assist in other ways. I always try to use this store
2 de julho de 2026
Resposta da ProCook - Truro
We're so happy to hear that our Truro branch staff are welcoming and knowledgeable! It's wonderful that they ensure you get exactly what you need and assist in other ways if an item isn't available. Thank you for your continued support.
Excellent visit to the shop from…
Excellent visit to the shop from beginning to the end ! The staff greeted us as we came in , offered friendly helpful advice as we went about our business . Honestly it could not have been bettered !!
29 de junho de 2026
Resposta da ProCook - Truro
We're so happy to hear you had an excellent visit to our shop! It's wonderful that our staff greeted you and offered friendly, helpful advice. We appreciate your kind words!
The staff were so friendly and helpful
The staff were so friendly and helpful. I dont think you could be over friendly. It was a pleasure to watch a member of staff go above and beyond to another customer.
4 de julho de 2026
Resposta da ProCook - Truro
We're so pleased to hear our staff were friendly and helpful, and that you witnessed them going above and beyond for another customer. Thank you for your wonderful feedback!
We we greeted with a lovely cheerful…
We were greeted with a lovely cheerful welcome. We explained what we were looking for. We received lots of advice and were shown a full range of products. Then we were left to investigate the range. There was absolutely NO pressure put on us, a refreshing change!
Excellent customer service! We made a purchase and are very happy!
3 de julho de 2026
Resposta da ProCook - Truro
We're delighted to hear you received a cheerful welcome and found our team helpful in guiding you through our product range. It's wonderful that you appreciated the no-pressure approach and had an excellent customer service experience. We're so happy you made a purchase and are pleased with it!
Very happy shopper
I always get amazing service whenever I shop in Truro store staff are always friendly and nothing is to much trouble for then to do to make my shop great
3 de julho de 2026
Resposta da ProCook - Truro
We're so pleased to hear you always receive amazing service at our Truro store! It's wonderful to know our staff are friendly and always go the extra mile to make your shopping experience great.
Resposta da ProCook - Truro
We are delighted to hear that you experienced great service from our friendly and efficient team. We truly appreciate your positive feedback.
Dangerously ill fitting egg poacher
The egg poacher as a product was very poor and in fact dangerous to use. It returned it to you store for a refund. We tried 3 other poachers from the store room and they all had the fault of an ill fitting poacher cup holder where it sits down on the pan, it wobbles and is dangerously insecure. Your very helpful staff member was going to report it as a batch manufacturing fault.
25 de junho de 2026
Really lovely friendly staff
Really lovely friendly staff, not pushy but simplied asked if we needed help. We do not live in cornwall anymore but this shop is a return to. Your staff are your most valuable asset
28 de junho de 2026
Really helpful and pleasant staff
Really helpful and pleasant staff. Good product (panini press) which seems well designed.
24 de junho de 2026
Staff are awesome
All your staff are happy helpful and give good advice. Very happy with service.
19 de junho de 2026
Resposta da ProCook - Truro
We're so glad you found our staff happy, helpful, and that you're very happy with our service! Thank you.
Lady who served us and other colleague…
Ladwho served us and other colleague were very knowledgeable about products and made the whole experience relaxed and enjoyable xx
22 de junho de 2026
Resposta da ProCook - Truro
We're so pleased our team was knowledgeable and made your experience relaxed and enjoyable. Thank you for your wonderful feedback!
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