Very pleased with the product and service received by staff members at York McArthur Glen. Very helpful and pleasant the assistants even found me a chair to sit on in the store due to mobility issues... Ver mais
Localização
Trocar localizaçãoUnits 99/100 McArthurGlen Designer Outlet, St Nicholas Avenue, Fulford, YO19 4TA York, GB
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Veja o que dizem as avaliações
I desperately needed to replace my old set of pots and pans. my old set is from pro cook has been discontinued . But a lovely shop assistant from the York store Anna/Ana came to my rescue and was v... Ver mais
A empresa respondeu
Love this shop in McArthur Glen outlet centre near York. SO many lovely kitchen products to look at from mixers to crockery and everything in between. Found just what I wanted - a draining spoo... Ver mais
On this occasion I added to my cutlery collection. No problem finding the product. I also found a cutlery set for my grandson featuring a giraffe. Staff were pleasant and courteous.
Detalhes da empresa
Escrito pela empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito pela empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informações de contato
Units 99/100 McArthurGlen Designer Outlet, St Nicholas Avenue, Fulford, YO19 4TA, York, Reino Unido
4,8
Excelente
2 mil avaliações
Pede aos clientes que avaliem
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Amazing staff
Store layout wonderful, helpful staff who go the extra mile. I'll definitely visit again. I also love my purchases!
5 de julho de 2026
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
I wanted to buy some saucepans and…
I wanted to buy some saucepans and asked a young lady to help. She immediately found what I wanted from the stock room, and was extremely kind and helpful. The service was very good, and I am enjoying cooking with my new pans.
4 de julho de 2026
Resposta da ProCook - York
We're so glad to hear you had such a positive experience and that our team was able to help you find exactly what you needed. It's wonderful that you're enjoying cooking with your new pans!
Assistant was helpful and gave us a…
Assistant was helpful and gave us a good demonstration of product we required. Which led to us buying
4 de julho de 2026
Resposta da ProCook - York
We're so glad our assistant was helpful and provided a good demonstration of the product you were interested in. We appreciate your purchase!
Helpful staff to give advice on…
Helpful staff to give advice on product. Reasonable prices and good quality.
1 de julho de 2026
Resposta da ProCook - York
We're so glad our team was helpful with product advice and that you found our prices reasonable and quality good! Thank you for your kind words.
Resposta da ProCook - York
We are so glad to hear that our team provided you with such a positive experience. We truly appreciate your kind feedback.
Friendly
Friendly, knowledgeable staff delivering good customer service.
Good quality products
5 de julho de 2026
Resposta da ProCook - York
We're so glad you enjoyed our quality products and found our staff friendly and knowledgeable! Thank you for your kind words.
Resposta da ProCook - York
We're so glad you found our staff professional and friendly, and that they went the extra mile to assist you! Thank you for your kind words.
Great product at a great price
Great product at a great price. Very friendly staff and very efficient.
30 de junho de 2026
Great experience
As always the service and help was outstanding. The choice good and we were able to get what we wanted
28 de junho de 2026
Great and knowledgeable advice from the…
Great and knowledgeable advice from the sales attendant.
23 de junho de 2026
We were looking to replace our frying…
We were looking to replace our frying pans and the assistant was very helpful in explaining the differences and qualities between the various styles available
24 de junho de 2026
Nice choice
22 de junho de 2026
Your kind girl was very very helpful…
Your kind girl was very very helpful and kind and very refreshing I left with a smile thank you xx
23 de junho de 2026
Excellent customer service
Excellent customer service, staff highly knowledgeable about their products. Clean, well organised, inviting store.
22 de junho de 2026
Resposta da ProCook - York
We're so pleased you experienced excellent customer service and found our team knowledgeable. We appreciate your kind words about our clean, inviting store!
They were proactive and let me know…
They were proactive and let me know about an offer so worked out cheaper for me. Were also really friendly and nice.
21 de junho de 2026
Resposta da ProCook - York
We're so glad we could proactively offer you a great deal and that our team was friendly and helpful! Thank you.
Excellent staff approach and knowledge…
Excellent staff approach and knowledge - Felt really comfortable and ease throughout the whole process.
19 de junho de 2026
Resposta da ProCook - York
We're so glad our team's approach and knowledge made you feel comfortable and at ease. Thank you for your kind words!
Resposta da ProCook - York
Thank you for your review. We are sorry to hear of your experience; we have asked the Customer service team to contact you to resolve.
Resposta da ProCook - York
We appreciate your positive feedback.
Resposta da ProCook - York
We are glad our assistants were helpful and courteous. We appreciate your feedback!
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