Pro Sound Gear Avaliações 108

O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Great buying experience - rated 5 stars! Found 16 channel audio console for the perfect price. Getting information about the unit and business using online support agent software was a blast. Had a... Ver mais

Avaliado com 5 de um total de 5 estrelas

The price and speed of delivery made this a good buying experience. I did receive a slightly different cable package than was advertised. Since I had the other types of cables that weren’t sent, it do... Ver mais

Avaliado com 1 de um total de 5 estrelas

After leaving a bad review due to the poor condition the DJ mixer we ordered arrived and the refusal of the company to refund the total paid as well as the $130.00 it cost for us to ship the produc... Ver mais

Avaliado com 5 de um total de 5 estrelas

We purchased a Yamaha digital piano and it came in perfect condition. No issues with the item or any warranty concerns with Yamaha. Arrived in perfect condition. We had an non product or seller iss... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Eletrônicos

Escrito pela empresa

Born in 2010, PRO SOUND GEAR an industry leader retailer in Pro Audio, Recording and Music Instruments, and manufacturing of professional audio products that ensure sonic reliability and complete satisfaction for Sound PRO SOUND GEAR has been dedicated to serving musicians with a deep passion for music. Our team consists of musicians, producers, composers, DJs, engineers, and artists who are deeply engaged in Miami’s vibrant music community. We share your enthusiasm for gear and are committed to providing expert assistance to answer all your questions. We are always willing to go the extra mile. We understand the pivotal role gear plays in our customers day to day lives. Never hesitate to contact us with any questions you have about what gear is best for you! Welcome to PRO SOUND GEAR; join the Sound, Knowledge & Passion along with professionals.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

108 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

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Avaliado com 5 de um total de 5 estrelas

Knowledgeable, responsive, Professional

The team at Pro Sound Gear helped me with a question I had regarding some sond system connections. Even though I am in Canada and they are based in the United States, (Miami) they responded quickly and efficiently.

Through WhatsApp, which was very convenient, they provided the information I needed within minutes.

I found them on Facebook, they appeared very professional, so I decided to contact them directly. I received a response almost immediately and they solved my issue without any complications.
Five stars. If I could give more, I would.

La gente de Pro Sound Gear me ayudó con una duda que tenía respecto a unas conexiones. A pesar de que estoy en Canadá y ellos están en Estados Unidos, respondieron de manera muy rápida y eficiente.

A través de WhatsApp, lo cual fue muy conveniente, me dieron la información que necesitaba en cuestión de minutos.
Los encontré en Facebook, me parecieron muy profesionales y decidí escribirles directamente. Recibí respuesta casi de inmediato y resolvieron mi problema sin complicaciones.
Cinco estrellas; si hubiera más, también se las daría.

24 de fevereiro de 2026
Avaliação não solicitada
logotipo da Pro Sound Gear

Resposta da Pro Sound Gear

Thanks for your comment, we really appreciate it!

Avaliado com 5 de um total de 5 estrelas

El servicio es excelente 👌 y…

El servicio es excelente 👌 y profesional encontré una consola de 32 canales y barias parlantes amplificado en un precio increíbles gracias prosound por su ayuda lo recomiendo al 100 % es el mejor sigan así 👉 😉

20 de fevereiro de 2026
Avaliação não solicitada
logotipo da Pro Sound Gear

Resposta da Pro Sound Gear

Thanks for your comment, we really appreciate it!

Avaliado com 5 de um total de 5 estrelas

Super easy shopping experience

Super easy shopping experience. The website is clear, checkout was quick, and the product descriptions were spot-on. Prosoundgear nailed it!

2 de dezembro de 2025
logotipo da Pro Sound Gear

Resposta da Pro Sound Gear

Thank you so much for your positive feedback!
We truly appreciate you taking the time to share your experience. It means a lot to our team to know that you are satisfied with our service and that we were able to meet your expectations.

Avaliado com 5 de um total de 5 estrelas

Amazing experience

Amazing experience! The customer support team was super helpful and knowledgeable about audio equipment. Prosoundgear really knows their stuff!

18 de novembro de 2025
Avaliação não solicitada
logotipo da Pro Sound Gear

Resposta da Pro Sound Gear

Thank you so much for your positive feedback!
We truly appreciate you taking the time to share your experience. It means a lot to our team to know that you are satisfied with our service and that we were able to meet your expectations.

Avaliado com 1 de um total de 5 estrelas

Scammer?!?!

Do not buy from this company. They will try to rip you off! Read the other 1 star reviews!

Purchased an item from them through Amazon. They sent the wrong item. Saw that as soon as the box was opened. Immediately contacted Amazon who arranged a return. The company charged a $172 “restocking fee” because the item was “used.” Never removed it from the plastic! Went around and around with them. Finally went back to Amazon who refunded the full amount. Apparently, if they don’t have the item they send the wrong one and make money on the “restocking fee.” Scammers! Do not ignore the 1 star reviews. Avoid at all cost!

11 de outubro de 2025
Avaliação não solicitada
logotipo da Pro Sound Gear

Resposta da Pro Sound Gear

We are sorry to hear about your experience, and we appreciate the opportunity to clarify what happened.

Our records show that the item returned to us was not the same model that was originally shipped, and it arrived opened and marked as used, which is why a standard restocking fee was automatically applied. This process is handled by Amazon’s system and is not something we apply manually or arbitrarily.

That said, once you contacted Amazon, they reviewed the case and issued a full refund — which we fully supported. We never charge customers for items returned in new and unused condition, and we do not benefit in any way from shipping incorrect products.

We take customer satisfaction seriously, and we encourage anyone with an issue to contact us directly so we can resolve it quickly and fairly.

Avaliado com 1 de um total de 5 estrelas

I purchased from this company

I purchased from this company, they do not stand behind the product they sell after 30 days you are on your own. I purchased a speaker and the battery is defective. They won’t do anything they told me to call the manufacturer manufacturer, not responding. I’m out of all my money. suggestion don’t buy anything from these people.

12 de março de 2025
Avaliação não solicitada
logotipo da Pro Sound Gear

Resposta da Pro Sound Gear

We're Sorry to Hear This, but Let’s Make It Right. Don't hesitate to get in touch with our customer service higher-level department by sending an email to: supervisor@prosoundgear.com

Avaliado com 1 de um total de 5 estrelas

DO NOT BUY FROM THIS COMPANY THEY WILL…

DO NOT BUY FROM THIS COMPANY THEY WILL RIP YOU OFF! THEY WILL TRY TO SEND YOU USED GEAR!

15 de maio de 2025
Avaliação não solicitada
logotipo da Pro Sound Gear

Resposta da Pro Sound Gear

We're Sorry to Hear This, but Let’s Make It Right. Don't hesitate to get in touch with our customer service higher-level department by sending an email to: supervisor@prosoundgear.com

Avaliado com 1 de um total de 5 estrelas

Fraudalent and misleading

This company is very misleading. An item listed as in stock on there website was not actually in stock at the time of order. Contacted company after 2 days of seeing the item in process. Contacted them via email and was told the following:

There is no estimated time of arrival, but we might be receiving our next shipment within 1-3 weeks or sooner.

I told them if they can’t provide a ship date to cancel order and provide a refund.

Then I was told:

This is possible that when we have it back in stock there will be a difference in the price at that time. I just want you to know this at first. If you still want to cancel and refund your order kindly guide me. However, you will get this at the same price if you wait.

This makes no sense to me. What kinda company is this. How can they stay in business. Should be able to cancel the order and provide a refund since they don’t know when they will receive a shipment.

I recommend not doing any web order business with this company!

Very dissatisfied customer

14 de abril de 2025
Avaliação não solicitada
logotipo da Pro Sound Gear

Resposta da Pro Sound Gear

We're Sorry to Hear This, but Let’s Make It Right. Don't hesitate to get in touch with our customer service higher lever dpt sending an email to: supervisor@prosoundgear.com

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