Great buying experience - rated 5 stars! Found 16 channel audio console for the perfect price. Getting information about the unit and business using online support agent software was a blast. Had a... Ver mais
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Veja o que dizem as avaliações
The price and speed of delivery made this a good buying experience. I did receive a slightly different cable package than was advertised. Since I had the other types of cables that weren’t sent, it do... Ver mais
After leaving a bad review due to the poor condition the DJ mixer we ordered arrived and the refusal of the company to refund the total paid as well as the $130.00 it cost for us to ship the produc... Ver mais
We purchased a Yamaha digital piano and it came in perfect condition. No issues with the item or any warranty concerns with Yamaha. Arrived in perfect condition. We had an non product or seller iss... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Born in 2010, PRO SOUND GEAR an industry leader retailer in Pro Audio, Recording and Music Instruments, and manufacturing of professional audio products that ensure sonic reliability and complete satisfaction for Sound PRO SOUND GEAR has been dedicated to serving musicians with a deep passion for music. Our team consists of musicians, producers, composers, DJs, engineers, and artists who are deeply engaged in Miami’s vibrant music community. We share your enthusiasm for gear and are committed to providing expert assistance to answer all your questions. We are always willing to go the extra mile. We understand the pivotal role gear plays in our customers day to day lives. Never hesitate to contact us with any questions you have about what gear is best for you! Welcome to PRO SOUND GEAR; join the Sound, Knowledge & Passion along with professionals.
Informações de contato
1225 NW 93rd CT, 33032, Doral, Estados Unidos
- 865-279-4489
- sales@prosoundgear.com
- www.prosoundgear.com
4,5
Excelente
108 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Don’t waste your time or money
Don’t waste your time or money. They can’t be trusted. I returned an item and they charged me a $300 restock fee deeming it was used. I returned it in the same condition as I received it. I read bad reviews but chose to give them a chance. What scammers.
12 de dezembro de 2024
Avaliação não solicitada
Resposta da Pro Sound Gear
We're Sorry to Hear This, but Let’s Make It Right. Don't hesitate to get in touch with our customer service higher lever dpt sending an email to: supervisor@prosoundgear.com
Competitive Pricing
'I was pleasantly surprised by the competitive prices at ProSoundGear. They offer great deals on top brands, making it my go-to store for all my audio needs.'
3 de julho de 2024
Avaliação não solicitada
Resposta da Pro Sound Gear
Thanks for the review
Transform your music into an…
Transform your music into an unforgettable experience with ProSoundGear’s array of instruments, lighting, and audio tech. Each purchase is a step toward creating not just sound but timeless moments in your musical journey.
26 de outubro de 2023
Avaliação não solicitada
Resposta da Pro Sound Gear
Thank you so much for your positive feedback!
We truly appreciate you taking the time to share your experience. It means a lot to our team to know that you are satisfied with our service and that we were able to meet your expectations.
Browsing through ProSoundGear's website…
Browsing through ProSoundGear's website is a breeze. I got lost in their world of gear, and before I knew it, my dream setup was just a click away. It was totally hassle-free and tons of fun exploring their offerings.
23 de novembro de 2023
Avaliação não solicitada
Resposta da Pro Sound Gear
Thanks for your review
Stay Away at All Costs!
Don’t be lured by good prices and no tax. They will send you a B-Stock, force you to pay for return, and issue a partial refund, without any explanation. -20% if you are lucky.
27 de novembro de 2023
Avaliação não solicitada
Resposta da Pro Sound Gear
Thank you for your feedback. We’re sorry to hear about your experience, and we would like to clarify some important details.
We never ship B-Stock or used items unless they are clearly labeled as such at the time of purchase. All new items are shipped factory-sealed directly from our warehouse or from the manufacturer.
Regarding returns, we follow the same standard policies used across the industry:
Items returned opened or not in original condition may be subject to a restocking fee
Customers always receive a full refund when the product is returned in new, unused, and complete condition
We never “force” a partial refund — any deductions are based on Amazon/marketplace guidelines or the condition in which the item was returned
We are fully committed to being transparent and fair with every customer, and we encourage anyone with a concern to contact us directly so we can resolve it quickly and professionally.
Thank you for giving us the opportunity to clarify.
"EASY return" policy fradulent…
Purchased a mixer at the beginning of this month to be used in a theater show. The mixer on two occasions had USB issues and created a catastrophic event where there was no audio during in the middle of the performance on two separate days. Reported to Mackie and they said that likely the PC board is the problem. Told by Mackie get a replacement from ProSoundGear. You can only email someone about issues, no live person. Over 13 email exchanges with James Grene at PSG stating that I need to prove that there is a problem with the mixer for them to warranty or return mixer. Sent them a video when the audio crashed during the performance (obviously was not video of the actual iPad mixer- just the loss of audio), but that was insufficient for them and they blamed that it could be human error. Okay, so, I how am I to prove that there is a problem when it is a glitch in the mixer? Decided at that point to return the mixer based upon their Satisfaction Guarantee refund policy. They state that I will have to pay a restocking fee for the unit (which could be 15 to 30%)! Website clearly states that if I return the product in like new condition with all materials, packaging and no evidence of damage that I should not receive a restocking policy however they are not backing down on restocking. Situation is still currently under dispute with them and I may change this rating based upon the outcome. Warning, their Easy Return Policy is untrue. I just want them to deal with this fairly and understand that this mixer is not working properly and either send a replacement or allow me to return it for a full refund.
UPDATE: Requested a RMA and seems like they are ghosting me with no response. Read other reviews about how items get returned and they claim it's not resalable (when buyers says it was like new) so they charge a restocking fee (up to 30%).
In any case their EASY Return policy is already proven to be frauduluent.
22 de novembro de 2023
Avaliação não solicitada
Resposta da Pro Sound Gear
Thank you for taking the time to share your concerns. We sincerely apologize for the inconvenience you experienced and appreciate the opportunity to clarify the situation.
1. Product malfunction / warranty review
When a unit appears to have a performance issue, we are required—by both manufacturer and industry standards—to verify the problem before processing a warranty replacement. This ensures that:
The correct failure is documented
The manufacturer honors the replacement
The customer does not experience the same issue with a new unit
The information and video provided did not allow us (or the manufacturer) to confirm a hardware-related failure, and additional documentation was required as part of the warranty process.
2. Satisfaction Guarantee / Return Policy
Our return policy states that items returned in like-new condition with original packaging and no signs of use are eligible for a full refund without a restocking fee.
However, mixers that have been used in live shows or professional environments cannot be resold as new, and therefore fall under our used/open-box category—this is why a restocking fee was disclosed.
This policy is standard among all major pro-audio retailers and aligns with manufacturer guidelines.
3. Communication / RMA Status
We do not “ghost” customers. If there has been any delay in responding, we truly apologize. We receive a high volume of messages during certain periods, but every RMA request is reviewed and responded to. We are currently continuing to work on your case to reach a fair resolution.
4. Our commitment to fairness
We have never refused to honor our return policy or a valid warranty claim when proper documentation is provided. Our goal is always to support the customer, follow the proper procedures, and ensure that any defective product is handled appropriately.
We welcome the opportunity to resolve this matter with you directly and professionally. Please reply to the latest email thread or contact us at supervisor@prosoundgear.com
so we can bring this case to a fair conclusion.
Thank you for your patience, and we hope to resolve this to your satisfaction.
Pro Sound Gear is recommended seller n…
Pro Sound Gear is recommended seller n store,they’ve good service and priority customer first. Good to see know you pablo and james,thank you so much!
20 de outubro de 2023
Avaliação não solicitada
Resposta da Pro Sound Gear
Thank you so much for your positive feedback!
We truly appreciate you taking the time to share your experience. It means a lot to our team to know that you are satisfied with our service and that we were able to meet your expectations.
Very misleading! Manley Labs Discount and item out of stock.
Very misleading. Even their profile doesn’t have their real business name. Check the URL!
Item was in stock on their website. I created an account and everything was 20% OFF. I went to buy a MANLEY LABS analog item at 20% Off. The order went through. 3 days later the order was cancelled because they “ran out, sorry”. Went back the next day to check, site still showed in stock and at 20% off. VERY MISLEADING! Not a good experience.
2 de julho de 2021
Avaliação não solicitada
Resposta da Pro Sound Gear
Thank you for sharing your feedback. We are sorry to hear about your experience and appreciate the opportunity to clarify what happened.
1. Product availability / stock status
High-end brands like Manley Labs often have limited inventory and irregular restock cycles. In rare cases, multiple orders are placed at the same time or inventory updates from the manufacturer are delayed. When this happens, our system may temporarily show an item as “in stock” even though remaining units have already been allocated. This is what caused your order to be cancelled — not a lack of transparency or intention to mislead.
We understand how frustrating this can be, and we truly apologize for the inconvenience.
2. Regarding the 20% discount
The promotional discount you saw was a site-wide sale automatically applied to all accounts and did not reflect pricing specific to Manley Labs. The discount was valid at the time your order was placed. There was no intention to misrepresent pricing.
3. Business name / domain information
Our website and domain are fully legitimate and operated under our registered company. Some marketplaces may abbreviate or shorten profile names for formatting purposes, but our business information is accurate and verifiable.
4. Our commitment to transparency
We never intentionally display false stock status or pricing. When errors occur—due to system timing, manufacturer updates, or simultaneous purchases—we notify customers as quickly as possible and issue full refunds immediately.
We value your feedback and are continually improving our inventory synchronization to avoid situations like this in the future.
If you would like assistance locating the item or checking real availability with Manley Labs, our team would be happy to help.
False Promises
I purchased a bundled set of mixer/speaker in July and they only sent me the mixer without telling me the speakers were sold out. Had to fight with their customer service team to give me a refund a month later after they still couldn’t give me a good date. They refused a refund for several weeks.
NOW I just purchased a new mixer through the reverb site for a party this weekend. I made the purchase Tuesday and the product said next day delivery so I thought I’d have time to test it before Saturday. Nope. I failed to see pro sound gear was the supplier and OF COURSE the website lied and the dang mixer still has yet to even be shipped. I let reverb know so I’d hope they get on it but who knows.
They either have a terrible business model in coaxing people into purchasing things on false promises, or they need to invest in more developers to update their site more regularly.
16 de outubro de 2020
Avaliação não solicitada
Resposta da Pro Sound Gear
Thank you for taking the time to share your concerns. We sincerely apologize for the inconvenience you experienced and appreciate the opportunity to clarify what happened.
1. Regarding the bundled mixer/speaker purchase
The speakers you ordered were placed on backorder by the manufacturer shortly after your purchase. This affected several customers at the same time, and unfortunately we were not given a reliable restock date to provide you.
We did not refuse a refund; however, we are required to wait for confirmation from the manufacturer before cancelling an item that is in backorder status. Once the delay was confirmed, your refund was issued in full.
We understand how frustrating this was and apologize that the process took longer than expected.
2. About the recent Reverb order
Shipping on Reverb depends on real-time warehouse availability and carrier pickup schedules. While most orders ship within the stated timeframe, there are rare situations where:
The carrier does not pick up same-day
The product requires verification or testing before shipping
Inventory updates from the manufacturer cause brief delays
This does not reflect an intention to mislead customers. We are constantly working to improve our synchronization across all sales channels so delays like this do not occur.
3. Our commitment to transparency and improvement
We never intentionally make false promises or show incorrect availability. When delays happen, they are usually caused by manufacturer updates or logistics timing, not by a lack of honesty or effort from our team.
We are also updating our systems to ensure inventory updates across our website, Reverb, Amazon, and other marketplaces occur faster and more accurately.
Please reach out to us directly at support@prosoundgear.com
with your order number — we would be happy to prioritize your shipment or assist with an alternative solution for your event.
Thank you for your feedback and for giving us the opportunity to address your concerns.
Really great customer service!
29 de junho de 2020
Avaliação não solicitada
Resposta da Pro Sound Gear
Thanks for your review
I ordered a rb dmx1 and due to the…
I ordered a rb dmx1 and due to the volume of people that have also ordered the same thing. The shipping time was a little out of my timeframe and i talked with Pablo off an on and he was very responsive and took care of me and knew the answers to the questions i had. I would recommend this company for sure, but i would suggest clarifying with them on what order item you are purchasing just in case if you are needing or expecting something fast, just simply due to stocking and pandemic issues. Thanks guys, ill be back in the future
27 de junho de 2020
Avaliação não solicitada
Resposta da Pro Sound Gear
Thank you so much for your thoughtful review!
We truly appreciate your patience and understanding regarding the high demand for the RB-DMX1. Pablo and our team were happy to assist you, and we're glad to hear that your questions were answered quickly and clearly.
Your recommendation means a lot to us. We always encourage customers to reach out if they’re on a tight deadline so we can confirm stock and provide accurate shipping expectations—especially during times of high demand or supply chain delays.
Thank you again for giving us the opportunity to serve you. We look forward to helping you with your future gear needs!
So I needed the Ales
So I needed the Ales
is strike multi pad stage kit. Ordered it from prosoundgear.com and it came on time BUT! THEY FORGOT THE METAL STAND MOUNT AND THE STAND! LIKE, what DO U THINK I WANTED the stage kit for? Had to chat live. He told me to email missing items person in charge so I did. And emailed two of their supervisors and have yet to hear back about it. Needed it for a gig this weekend. Now that's not happening. Ugh.
27 de junho de 2020
Avaliação não solicitada
Resposta da Pro Sound Gear
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience this caused—especially with an upcoming gig.
Your order should have arrived complete, and we understand how frustrating it is to be missing essential components of the Stage Kit. This was not the experience we want for our customers.
Our team has already been notified, and we are reviewing your case to ensure the missing stand and mount are sent out as quickly as possible. We take situations like this seriously and are also addressing the communication delay you mentioned so it does not happen again.
Please reply to the latest email thread or contact us directly at support@prosoundgear.com
with your order number so we can prioritize your shipment and make this right for you.
Thank you for your patience, and we truly appreciate the opportunity to correct this.
They sent me an older version of the item I ordered
I ordered an item. It seemed a great price. However after waiting for over A week to ship it finally arrived. They sent me the wrong model. It was a previous model from a few years back.
After writing customer service my choices are to keep it or exchange it. But at that turn around time I’m keeping it. And it’s funny cause the original item I ordered was $80 off retail. The one I got even with a refund is $30 off normal retail. I don’t think they had the other model for sale. Feel they are #shady A F.
30 de abril de 2020
Avaliação não solicitada
Resposta da Pro Sound Gear
Hello,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience and understand how frustrating it is to receive a different model than the one you expected.
We want to clarify that we never intentionally substitute products. In rare cases, a manufacturer may update or revise a model number without immediate notice to all retailers, which can result in a variation between versions—especially when the shipment comes directly from a distributor. This appears to be what happened in your case.
As soon as you reached out, our team offered the standard options:
Exchange for the correct model, or
A return/refund if you preferred not to keep the item
We always honor the product originally advertised, and we never list items we do not intend to ship. We also do not benefit from sending older versions; any mistake like this is simply a logistics or manufacturer update issue, not an intentional substitution.
If you change your mind and would still like the originally ordered model, or if you have any remaining concerns, please contact us directly at support@prosoundgear.com
and we will be happy to assist.
Thank you for allowing us the chance to address this.
This store is very very very very very…
This store is very very very very very very bad ,i not recommend, stay away from this store ,false advertise, after I pay i not received all items, customer service is bad bad bad ,no answered in the phone number, i send many's email, when finally I took with Alex provided wrong track ups number, after that i took with Pablo and asked were is my Jamstand and the response is not included in packages but in packages pictures it's ,and i not received microphone, cable, some items this store buying form Amazon an send to me , Total mass this store
After 6 years I have response....Too late.
28 de março de 2019
Avaliação não solicitada
Resposta da Pro Sound Gear
Hello Max,
Thank you for sharing your feedback, and we sincerely apologize for the issues you experienced with your order. This is not the type of experience we want any customer to have.
1. Missing items / package contents
Some products come in bundles created by the manufacturer, while others come as retailer-created bundles, and the packaging photos can sometimes show items that are not included by default. This can cause confusion, and we apologize for any misunderstanding.
If any item was missing, we absolutely want to make it right.
2. Tracking number correction
We regret the confusion regarding the tracking number you received. When multiple packages ship from different warehouses, tracking updates can occasionally cross over. Pablo provided the correct details once the shipment information was verified, and we apologize for the delay.
3. Communication delay
Our phone lines and email team can experience high volume during certain periods, but we never intentionally ignore customers. We are reviewing your case to ensure your messages were handled properly and promptly.
4. Items fulfilled from Amazon
In rare cases, when a warehouse is out of stock, we may use a manufacturer-approved fulfillment partner to ensure the customer receives the correct product quickly. This is a standard practice among many retailers and does not affect warranty or product authenticity.
We would appreciate the opportunity to resolve any missing items or concerns you still have. Please reach out to us directly at support@prosoundgear.com
with your order number so we can review the shipment and make sure you receive everything you paid for.
Thank you for bringing this to our attention. We hope to resolve this to your satisfaction.
Refused to Honor Coupon Code or Sent Receipt
I bought a DJ controller (Numark NS7iii, order #31589) from Pro Sound Gear that was a store model/demo. At the time, they were offering a coupon code ("switchnew") to buy an open box/demo item and upgrade to a new one for the same price. Their online check-out had no credit card field in which to put my card #. I had to call them for help. That evening as I dealt with an email support tech trying to complete my purchase, he told me I could get an extra $50 off my purchase for my inconvenience (which I never got). Once my purchase finally went through, their shopping cart never asked for my shipping address. The next morning, Pablo Delgadillo contacted me from ProSound Gear to ask for my shipping address. I had never received a receipt from ProSound Gear, although the $ had been debited from my bank account. When I spoke to Pablo to give him my shipping address, I asked him to confirm I was receiving a new model since I had used the coupon code "switchnew." He told me a variety of different stories--he was out of stock, the coupon code was not valid, I had purchased the "wrong" demo model, etc....he gave me the run around REAL GOOD. At one point, he even tried to discourage me from wanting the item I had purchased because, he reminded me, it did not come with Serato DJ software (which I already have & therefore did not need). Finally the next day, Pablo told me he could not honor the coupon code because, in a nutshell, it was too costly for him, & he'd lose $ (he hinted at this but did not say it directly). That was on a Thursday or Friday. I did not hear from him for days (while he continued to hold my money) and NEVER sent me my receipt. I took out a PayPal working capital loan in order to buy the gear, and I only borrowed enough to cover the sale price (as obviously that's all I thought I needed). Now, I have no receipt so PayPal, if they investigate, may think I misappropriated the borrowed funds....and I don't have enough money on the loan to buy this same item elsewhere because it's not on sale for that price elsewhere. I have to pay back the loan now without having the item I purchased. The origination fee of the loan was about $100, which is an extra loss for me now. Due to Pro Sound Gear's false advertising & attempts to bait & switch me, I'm burdened with a seemingly fraudulent loan and have no way to get the gear I need right now. After days of not hearing a word from them, Pablo contacts me today (almost a week after my purchase) & says my money has been refunded. I never asked for a refund. I want what I bought. I *need* it due to the loan I acquired to purchase the gear! Pablo did not bother notifying me of the refund when he processed it, nor did I ever get a receipt confirming the order cancellation. When I pleaded for a receipt after Pablo told me he had silently/blindly refunded me, I was flat-out told no (so I have no purchase receipt & no order cancellation receipt). Also, you might be interested to know it says on ProSoundGear's website that they are Better Business Bureau accredited, but when you click on the badge, it takes you to their BBB profile page that clearly states ProSoundGear is not BBB accredited.
19 de fevereiro de 2019
Avaliação não solicitada
Amateur Operation - DO NOT WASTE YOUR TIME OR MONEY
DO NOT... I REPEAT! DO NOT PURCHASE FROM THESE INCOMPETENT THIEVES!
I recently purchased a DJ bundle that was “supposed” to come with a DJ Controller, Pair Speakers, Speaker Stand, Foam Pads and a pair of speaker cables.
When the package arrived, it was only the controller!
Speaker set was MIA!
When I tried to contact them about the rest of the package, they were closed! They close at 5:00pm and closed for the weekend.
I finally got a hold of a rep on the chat off their site and he couldn’t give me answers!
He finally realized that messed up and promised to send out the speaker on Monday.
I didn’t get a tracking number until Wednesday.
Got the speakers on Saturday...AND IT WASNT WHAT I ORDERED!
They downgraded me from 8” speakers to 5” speakers and no stand, wires or pads!
Of course they’re closed on Saturday but the guy from the chat sent me an email link to request a return label and they might charge me because the speakers arrived in good shape!
I’m now waiting for them to respond back or I’ll just reverse the payment through my bank and file a complaint with the BBB and the Federal Trade Commission.
These guys are the worst place I’ve ever had the displeasure to deal with in my entire life!
27 de janeiro de 2019
Avaliação não solicitada
CDJ QUESTIONS W/ ALEX
had a lot of questions for a CDJ bundle I am interested in and Alex was a great help, answered all my questions!
25 de janeiro de 2019
Avaliação não solicitada
Resposta da Pro Sound Gear
Thanks for the feedback.
Great service by Alex
Great service by Alex! Thanks so much. Can't wait to get the gear.
17 de janeiro de 2019
Avaliação não solicitada
Resposta da Pro Sound Gear
Thanks for the feedback
Alex is the best support ever 🤘
Alex is the best support ever , i just told simple and 1-2-3 and done 👍👍 clone Alex so every support is like this 🤘💪 With any mingle 5* Service ❤️
17 de janeiro de 2019
Avaliação não solicitada
Resposta da Pro Sound Gear
Thanks for the feedback
After leaving a bad review due to the…
After leaving a bad review due to the poor condition the DJ mixer we ordered arrived and the refusal of the company to refund the total paid as well as the $130.00 it cost for us to ship the product back, these owners, employees, etc.. have been leaving false reviews on my company google business page, as well as publicizing my name, home address, email address and phone number.
Our attorney has been notified as well as the Attorney General in Florida and the Federal Trade Commission.
Hopefully those in power make this right.
Definitely not worth trying to save a few bucks. Scary stuff.
15 de janeiro de 2019
Avaliação não solicitada
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