I previously gave a one star rating as I bought 4 new tyres from Protyre but had problems with dashboard warning lights for tyres and brakes after driving away which they were initially reluctant to... Ver mais
Localização
Trocar localização965 - 967 Christchurch Road, Pokesdown, BH7 6AZ Bournemouth, Dorset, GB
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Veja o que dizem as avaliações
My car's tyre pressure warning light kept coming on even after inflating the tyres - the readings were only showing slight variations. I visited Protyre and they inflated the tyres and checked the pre... Ver mais
Superb service. I was travelling for a family medical appointment and the staff called as soon as my tyre was in so not a moment was wasted and I could get on with my journey. Much appreciated.
Extremely helpful and friendly service. I’m reluctant to call her a receptionist (as she is infinitely more than that to this business) is beautiful in every way. The guys in the workshop (not quite... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Pneus
- Loja de Freios
- Loja de Baterias de Carro
- Oficina de Inspeção Veicular
- Serviço de Motorista
- Serviço de alinhamento e balanceamento
Sobre Protyre Autocare - Bournemouth Pokesdown
Escrito pela empresa
Escrito pela empresa
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Informações de contato
965 - 967 Christchurch Road, Pokesdown, BH7 6AZ, Bournemouth, Dorset, Reino Unido
- 01202 432005
4,8
Excelente
1 mil avaliações
Pede aos clientes que avaliem
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"Under pressure", to quote David Bowie & Queen
My car's tyre pressure warning light kept coming on even after inflating the tyres - the readings were only showing slight variations. I visited Protyre and they inflated the tyres and checked the pressures. When the warning light came on again they investigated the valves and the warning light sensors before removing the wheels and finding a slow puncture on an inside tyre wall, meaning a new tyre! Refreshingly, there had been no initial "it's a puncture and you need a new tyre" approach, but now needing a new tyre even more refreshing was the fact that the new tyre cost around £30 less than I'd paid previously elsewhere. So all in all the helpful, friendly approach of the Protyre team - and the cost of the new tyre - helped make an unwanted experience as bearable as possible. I'll certainly make Protyre my first port of call whenever I'm unlucky enough to experience any future tyre problems.
26 de agosto de 2026
Superb service to help me get on my way
Superb service. I was travelling for a family medical appointment and the staff called as soon as my tyre was in so not a moment was wasted and I could get on with my journey. Much appreciated.
26 de agosto de 2026
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Resposta da Protyre Autocare - Bournemouth Pokesdown
Hello Denise,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth Pokesdown branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Resposta da Protyre Autocare - Bournemouth Pokesdown
Hello Mrs Holyoake,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth Pokesdown branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Friendly team and they replaced my tyre…
Friendly team and they replaced my tyre quickly
19 de agosto de 2026
Resposta da Protyre Autocare - Bournemouth Pokesdown
Hello Mr Wilkinson,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth Pokesdown branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Credit to Customer Relations for stepping in and fixing issue
I previously gave a one star rating as I bought 4 new tyres from Protyre but had problems with dashboard warning lights for tyres and brakes after driving away which they were initially reluctant to deal with.
To their credit the customer relations team reached out after the review and offered to deal with it. Two more visits needed but the damaged sensor has now been replaced at no charge and hopefully no more warning lights.
19 de agosto de 2026
Took too long and are rude & aggressive!
Took too long to do after I was told it would be an hour, I was there for over 2 hours, making me late to collect my children.
Brought a voucher from Groupon that specifically stated an aircon regas and pollen filter replacement. When I arrived at protyre pokesdown, they said it doesn’t include the pollen filter and they advised to contact Groupon, which I did while sat there waiting for the car to be done.
Groupon agreed it should include the pollen filter and gave me a refund, not that I asked for one.
When the car was done, the staff got upset and said as it been refunded, they wouldn’t let me leave until I had paid for another voucher, despite me saying that’s an issue that should take up with Groupon, they were very forceful about it so felt I had no option but to buy it again.
Left with the car, contacted Groupon who again, refunded it to me.
I won’t be coming back, there is a right and wrong way to speak to customers if you are in the wrong.
19 de agosto de 2026
Resposta da Protyre Autocare - Bournemouth Pokesdown
Dear Stephen Bennett,
Thank you for your feedback . We are sorry to hear that your recent visit to our Bournemouth Pokesdown branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Gary - best manager you could imagine
Gary always makes sure that everything runs smoothly: he's a manager in a million. Protyre are lucky to have him, and I always look forward to each visit. Top marks to the entire team.
17 de abril de 2026
Resposta da Protyre Autocare - Bournemouth Pokesdown
Hello Sean,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth Pokesdown branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
efficient as always
17 de agosto de 2026
Resposta da Protyre Autocare - Bournemouth Pokesdown
Hello Jonathan,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth Pokesdown branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
They are very honest with assessments
They are very honest with assessments, very competitive with pricing, and quick but thorough with jobs.
17 de agosto de 2026
Resposta da Protyre Autocare - Bournemouth Pokesdown
Hello John,
We would like to thank you for sharing your feedback regarding the service you received at our Bournemouth Pokesdown branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Great service and quickly repaired nail…
Great service and quickly repaired nail in tyre.
14 de agosto de 2026
Resposta da Protyre Autocare - Bournemouth Pokesdown
Hello Bob,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth Pokesdown branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Resposta da Protyre Autocare - Bournemouth Pokesdown
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Extremely helpful and friendly service
Extremely helpful and friendly service. I’m reluctant to call her a receptionist (as she is infinitely more than that to this business) is beautiful in every way. The guys in the workshop (not quite as beautiful, but close.. ..ish) are as close to normal people as mechanics get and faster than every other mechanic team in.. hmm ..the greater European area.
Nothing needs to change here. I hope they are doing well. If the big boss is reading.. Give these guys a pay rise you greedy f***!
12 de agosto de 2026
Resposta da Protyre Autocare - Bournemouth Pokesdown
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth Pokesdown branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Always excellent service
Always excellent service, very accommodating and competitively priced
12 de agosto de 2026
Resposta da Protyre Autocare - Bournemouth Pokesdown
Hello Mark,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth Pokesdown branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Friendly, professional and efficient!
I always use Protyre and the service has always been good. Recently I went in because believe it or not, a Psychic friend of mine told me that I urgently needed my tyres checked. Well, guess what? All 4 tyres needed replacing as they were badly cracked and worn. Phoebe at reception was great, very speedy and efficient. I came back that afternoon and had the replacements and the tracking done. It was all very professional and quick and very friendly. Moral of the story.- listen to your Psychic friends and go to Protyre 😊
12 de agosto de 2026
Resposta da Protyre Autocare - Bournemouth Pokesdown
Hello Joanne,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth Pokesdown branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Resposta da Protyre Autocare - Bournemouth Pokesdown
Hello Clifford,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth Pokesdown branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
The staff are always friendly
The staff are always friendly, professional and helpful.
10 de agosto de 2026
Resposta da Protyre Autocare - Bournemouth Pokesdown
Hello Mr Hopkins,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth Pokesdown branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Vey happy with the service
10 de agosto de 2026
Resposta da Protyre Autocare - Bournemouth Pokesdown
Hello Alex,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth Pokesdown branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Resposta da Protyre Autocare - Bournemouth Pokesdown
Hello Mrs King,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth Pokesdown branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Resposta da Protyre Autocare - Bournemouth Pokesdown
Dear Andy,
Thank you very much for leaving us this 5-star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth Pokesdown branch and found the advice regarding brakes useful.
We appreciate your business and hope to see you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
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