I have used Protyre on multiple occasions. This time the appointment was running more than one hour late due to a computer failure. The gentleman checking me in was typing something and I waited a n... Ver mais
Localização
Trocar localizaçãoUnit 53 Clifton Road Ind Est, Cherry Hinton Road, CB1 7ED Cambridge, Cambridgeshire, GB
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Veja o que dizem as avaliações
How refreshing to find a company that is so honest it doesn’t do work that doesn’t need doing. We had booked and payed online to have our wheels aligned and when they checked it didn’t need doing so t... Ver mais
A empresa respondeu
I've used Protyre Cambridge for about ten years, and since Ryan took over as manager several years ago the service has been even more outstanding than it already was. I do most of my own work on my ca... Ver mais
A empresa respondeu
Took my Tesla Model 3 in for a front wheel alignment and the guys did a great job - nice and quick, not expensive at all (Tesla themselves wanted about 5x as much for the same thing), and great servic... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Pneus
- Loja de Freios
- Loja de Baterias de Carro
- Oficina de Inspeção Veicular
- Serviço de Motorista
- Serviço de alinhamento e balanceamento
Sobre Protyre Autocare - Cambridge
Escrito pela empresa
Escrito pela empresa
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Informações de contato
Unit 53 Clifton Road Ind Est, Cherry Hinton Road, CB1 7ED, Cambridge, Cambridgeshire, Reino Unido
- 01223 411441
Pede aos clientes que avaliem
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great guys top service
Great guys top service. Last minute tracking needed for a class 7 commercial van. Found the time to fit it in that afternoon, and cheaper than anywhere else around.
Pode usar a ajuda de IA para as respostasVer mais
0 star for protyre
0 star for protyre
I drove over an hour to get to protyre fitting centre in Cambridge only to be told my tyres were not there. Today was the appointment day confirmed by email.
This is very disappointing to say the least. I've requested a full refund and shall NEVER use protyre again. I was given a phone number for possible escalation only for the man at the other end to say he can't help! What terrible service!

Resposta da Protyre Autocare - Cambridge
Prompt and polite
On this occasion the job (fitting a new tyre after I'd had a puncture) was done very quickly - no fuss, no delay, fair price.

Resposta da Protyre Autocare - Cambridge
I have been using them for years and…
I have been using them for years and have always found them to be so helpful and I have complete faith in them, they are honest, kind and give excellent advice always!
Quick service
My car was looked at without much delay. I needed a wheel alignment following a collision on a roundabout. The technician reported the body damage my car had sustained and then did the realignment.
Nice and efficient.
Great fast service at a reasonable price

Resposta da Protyre Autocare - Cambridge
I have used these guys for 2 years and
I have used these guys for 2 years and they always do a good job and look after me. Also good free coffee!
Above and Beyond
The people there were fantastic, from the person who welcomed me to Pip who did my MOT.
He walked me through what was wrong and advised me on the exact advisories I would be getting, even fixed one of the issues that would have failed the MOT then and there.
Really went above and beyond
Broken Trust!
The service at Protyre Cambridge has declined significantly. Work is rushed, poorly executed, and customer care is almost nonexistent. This garage is simply not worth your time or money—choose elsewhere if you value quality service.
I had trusted Protyre Cambridge for years and even recommended them to family and colleagues. Unfortunately, my recent experience was unacceptable. I ordered a tyre online on Thursday for a Saturday fitting, only to be told on arrival that the tyre hadn’t arrived—with no explanation given.
I had travelled 20 miles for this appointment, yet the receptionist offered no apology, only a vague promise of a call later that never came. The lack of communication and accountability suggested my booking was deprioritized in favor of other customers.
By Monday morning I finally received a call, but since I was at work the fitting was delayed until Wednesday. When I returned, the technician placed my car on the ramp, printed the alignment readings, and made no adjustments—despite the fact I had already paid online for the full service. They claimed the bolts were seized, but another technician then drove my car recklessly across the road before returning it when they realized I was watching.
This behavior was both careless and unprofessional. Protyre Cambridge has lost my trust, and I cannot recommend them to anyone seeking reliable service.

Resposta da Protyre Autocare - Cambridge

Resposta da Protyre Autocare - Cambridge
Clueless about how to perform an…
Clueless about how to perform an alignment on SUVs with air suspension. Previously did not torque wheel bolts correctly and were loose. Avoid.

Resposta da Protyre Autocare - Cambridge
The guys fitted new tyres as requested…
The guys fitted new tyres as requested - what more can I ask for? What would have been really nice? That my driver seat settings were not changed. They only had to drive it from the forecourt to the garage - surely they don't need to move my seat? I couldn't even reach the pedals when I got back in and I'm not that short! I was offered tea/coffee; the first two choices that I made were not working! Thankfully the third one produced a hot liquid!
Fantastic service
Fantastic service, highly recommend. Thanks again Protyre team.

Resposta da Protyre Autocare - Cambridge
Great service
Great service. Started exactly on time and fitted a set of 4 new tyres in 90 minutes as promised. Really friendly staff.

Resposta da Protyre Autocare - Cambridge
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