Protyre Autocare - Derby Mansfield Road Avaliações 

745
O TrustScore é 4.5 de um total de 5

4,7

36/37 Parker Centre, Mansfield Road, DE21 4SZ Derby, Derbyshire �, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Very friendly bunch; I took my car in for its MOT during a recent heatwave, and they offered me cold water while I waited. Although they were very busy, they took the time to point out faults on the c... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The team at Protyre Autocare - Derby Mansfield Road looked after me very well. They offered a can-do approach to the issues on the car. Managed to slot me in for issue investigation and remedial fixes... Ver mais

Avaliado com 5 de um total de 5 estrelas

These guys......let me tell you pal the chaps that work at this joint are proper grafters! I booked a re gas in for the ode convertable online and used a discount code for an extra 20% off top valu... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Have had both a full service, and MOT carried out here in the last couple of months. Staff always polite, and given a full rundown on any problems that might develop in the future. Will definitely be... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Pneus
  2. Loja de Freios
  3. Loja de Baterias de Carro
  4. Oficina de Inspeção Veicular
  5. Serviço de Motorista
  6. Serviço de alinhamento e balanceamento

Escrito pela empresa

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Informações de contato

  • 36/37 Parker Centre, Mansfield Road, DE21 4SZ, Derby, Derbyshire �, Reino Unido

  • 01332 290699

4,7

Excelente

O TrustScore é 4.5 de um total de 5

745 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as avaliações

(745)

33.962 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great service for wheel alignment of modified cars

Took my modified car here for a 4 wheel alignment and camber adjustment after a lot of my usual local places refused to touch it, which was really frustrating.

No such issues here, Jordan in particular did a great job despite me having to bring it back a couple of times (due to issues on my part installing parts wrong!)

Genuinely nice people working here so I highly recommend them, will be back for tyres soon I'm sure

16 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

2 pirelli tyres and tracking

Had 2 pirelli tyres fitted and a wheel alignment afterwards, excellent customer service, funny guy on the reception desk but Unfortunately, he didn't have the moves like jagger.

Great work great service, 👍👍
⭐⭐⭐⭐⭐

8 de janeiro de 2025
Avaliado com 5 de um total de 5 estrelas

A brilliant team at Protyre Derby

Craig and his fitter (apologies, I don’t recall his name) were absolutely brilliant! During my visit for front tyre replacements, they noticed a nail or bolt in one of my rear tyres. Craig efficiently sourced suitable replacement rear tyres, which aren’t readily available, and booked me in for a return visit the following day.

While Craig arranged the replacements, the fitter took the time to explain the uneven wear on my tyres. He was very informative, showing me exactly where the wear had occurred and offering helpful insights.

Craig kept me updated and even adjusted my appointment when the tyres arrived later than expected, ensuring the work was completed promptly.

Thanks to the excellent service provided by Craig and the team, along with their competitive prices, I will be returning to Protyre Derby for all my future tyre needs.

11 de dezembro de 2024
Avaliado com 3 de um total de 5 estrelas

Long wait times.

Booked an MOT for 11am - 1145am. I was told they were running 15 minutes behind, however it was 1135 before my car moved from the parking space. It was then a further hour before my car was completed. It also states to arrive 10 minutes before your appointment. I was there almost 2 hours! Whilst the chap on reception was very friendly, I found the technician who carried out the MOT was quite stand off ish/rude. I wouldn’t return here.

11 de dezembro de 2024
logotipo da Protyre Autocare - Derby Mansfield Road

Resposta da Protyre Autocare - Derby Mansfield Road

Dear Customer,

Thank you for bringing this to our attention and we're sorry to hear that you had a longer waiting time than expected. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.

Kind regards,
Eddie
Customer Care - Protyre

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Had a slow puncture. The cause was quickly identified and repaired. The staff were very helpful and informative giving advice for the future as well as solving the immediate problem. Thank you.

7 de dezembro de 2024
Avaliado com 1 de um total de 5 estrelas

My car failed MOT

My car failed MOT. I tried calling for 3 days to get a quotation for the work and book my (free) retest. But after being on hold for an hour at a time for 3 days. I had to take it to another place and pay for another MOT

5 de dezembro de 2024
logotipo da Protyre Autocare - Derby Mansfield Road

Resposta da Protyre Autocare - Derby Mansfield Road

Dear Mr Tupling,

We understand how frustrating it is to have your car fail its MOT and then experience difficulties getting in touch with the team at our Derby branch. We strive to provide excellent customer service, and we are disappointed to hear that you had trouble reaching the team.

We would like the chance to investigate into this matter further for you, therefore we have brought this to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further with you.

Kindest regards,
Georgia
Customer Care - Protyre

Avaliado com 5 de um total de 5 estrelas

Great MOT service for affordable price

Booked an MOT online using a promo code, so it was quite cheap. The service was great, with free tea and coffee in the waiting area, where you can watch the MOT process. Excellent customer service, everything was on time and flawlessly. Highly recommended.

22 de novembro de 2024
Avaliado com 5 de um total de 5 estrelas

Great service, friendly welcome.

Great service, friendly welcome in the reception and reasonably priced. I was booked in for a service but had an issue that needed resolving with the air blower. They discovered more than we thought was wrong when they investigated and they managed to resolve it. Great job!

6 de novembro de 2024

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