Protyre Autocare - Isle of Wight Avaliações 

1.325
O TrustScore é 4.5 de um total de 5

4,6

Newport Road, Lake, PO36 9GT Isle of Wight, Isle of Wight, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Appointments are easy to book online; favorable prices (especially for MoT's); large and comfortable waiting room; friendly and polite staff. Ideally situated for supermarket across the road for those... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

Booked in for air con regas, couldn’t get the part so I had to order myself then rebook when I had the part. Rebooked for the fitting and regas and the car makes a loud noice whenever I put on the ai... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Staff were friendly and approachable, queries were dealt with straight away. Job completed in a good time with no waiting around. Competitive price and easy booking system which I will use again.

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Been going to Protyre in Lake for years bit of a misunderstanding today but put right by the helpful and friendly staff who dealt with my query very professionally Thank you very much as always Pro... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Pneus
  2. Loja de Freios
  3. Loja de Baterias de Carro
  4. Oficina de Inspeção Veicular
  5. Serviço de Motorista
  6. Serviço de alinhamento e balanceamento

Escrito pela empresa

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Informações de contato

  • Newport Road, Lake, PO36 9GT, Isle of Wight, Isle of Wight, Reino Unido

  • 01983 401000

4,6

Excelente

O TrustScore é 4.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,6

Todas as avaliações

(1.325)

34.335 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

5 Stars 👍🏻

Following a flat tyre that couldn't be repaired, I contacted Island Tyres before 9am. Premium tyre fitted at 10:30 the same day at a first class price. Staff were very helpful and a pleasure to deal with. Highly recommended. Thanks chaps!

14 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Good tires, great job

The job was done how I expected it to be done.

In previous experiences having tires changed, I always dreaded knowing the car was going to be raised using a trolly jack under the chassis seam and not by a proper support stand where the weight is meant to be supported. So on that point alone, a more pro approach. The company was offering a better tyre option for the price, so I got upgraded to a higher efficiency tyre for the same price. Also the wheels were handled thoughtfully and not just yanked off, thrown into the machine and processed like a tyre changing race.... It was orderly and considerate... no unexpected surprises or upselling anywhere.... How it should be done really

7 de fevereiro de 2025
Avaliado com 5 de um total de 5 estrelas

Protyre looked into the issue and…

Protyre looked into the issue and clearly instructed what needed to be done.

6 de agosto de 2025
logotipo da Protyre Autocare - Isle of Wight

Resposta da Protyre Autocare - Isle of Wight

Hello Sarah,

We're happy to hear that the team clearly explained the necessary work. Thank you for taking the time to share your positive experience with us!

Best regards,
Eddie
Customer Care - Protyre

Avaliado com 3 de um total de 5 estrelas

Miserable Monday morning man…

On arrival at reception the person who unlocked the doors, was the same oerson who checked me in for the car service was quite rude. He had two doors to unlock, he unlocked the door I was waiting at and walked away to the other door, unlocked it and also opened it for people waiting there. I could've passed this off, but he then promptly told me "that man was first" not pleasantly and no eye contact no smile nothing. This continued whilst he checked in my car. Never seen him before, don't know him and never offended him in a prior life🤷🤦‍♀️. Basically have a bad morning on your own time. Especially when I eventually ( dropped car off at 08.30am and picked it up at 2.45pm)got the car back the bill was £500 . So much for "just" a service😫🙄.

1 de agosto de 2025
logotipo da Protyre Autocare - Isle of Wight

Resposta da Protyre Autocare - Isle of Wight

Dear Customer ,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Isle of Wight branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Avaliado com 1 de um total de 5 estrelas

Where do I start on the 28/07/25 I had…

Where do I start on the 28/07/25 I had pre booked mot and service dropped car off at 8.45 as asked they done mot straight away went back about 2hours later see car out front spoke to customer service they said they have still got to service car and it needs 2 new tires told them ok just do what you have to do went back again 2 hours later car still sitting in work shop not been touched everyone just walking round like headless chickens eventually they started service and changed tyres I eventually got car back at 2.30pm when I got the bill oil filter not changed nor air filter witch I have never heard of what is the point in changing oil without oil filter. Plus I had special offer £10 off mot but noticed been charged for it my grandson used to work there so I know the the place fairly well but it just seems nobody cares at all absolutely no enthusiasm in the place .sorry for such a long rant but not impressed at all so will be taking my car elsewhere in future yours mr Michael Warren
Car reg m1owj

1 de agosto de 2025
logotipo da Protyre Autocare - Isle of Wight

Resposta da Protyre Autocare - Isle of Wight

Dear Janet Warren,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Isle of Wight branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Avaliado com 4 de um total de 5 estrelas

Went to sort tyres in Lake

Went to procure in Lake, Isle of Wight to change tyres. Good price and very helpful technician put me at ease. Later the pressure imbalance warning light came on so went back. Staff were straight on the case and discovered a damaged sensor which they replaced at their cost, eventually the warning system was reset with absolute determination of a group of staff and I left a very happy man at the end. Well done all and huge thanks for all the efforts.

23 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

MOT test

Booked my car in for MOT had to reschedule it twice finally got it in and failed but got the free retest the following week and passed , the staff were friendly and helpful will be using them in the future

19 de julho de 2025
Avaliado com 1 de um total de 5 estrelas

Professional scammers

Professional scammers. Charged me £40 for a set of wipers that cost £10 in the shop that’s without a trade discount. In addition to that, charged me an extra £4 to fit them.

16 de julho de 2025
logotipo da Protyre Autocare - Isle of Wight

Resposta da Protyre Autocare - Isle of Wight

Dear Dan,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Avaliado com 5 de um total de 5 estrelas

Did a nice job

Did a very nice job, office team were pleasant to deal with, job was finished when it was expected to, car drives noticeably better than before the service.

11 de julho de 2025
Avaliado com 5 de um total de 5 estrelas

REPLACEMENT BRAKE DISCS AND PADS …

REPLACEMENT BRAKE DISCS AND PADS 30-07-25 PROTYRE, LAKE, I.W. After an initial hiccup with parts the team recovered well, keeping me informed of the situation and completing the work within their revised timeline. Still worth five stars.

4 de julho de 2025
logotipo da Protyre Autocare - Isle of Wight

Resposta da Protyre Autocare - Isle of Wight

Hello David,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Isle of Wight branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care - Protyre

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