Super team , great communication and prices when you pre book on line. Excellent customer service and car was ready before due collection time with a full breakdown verbally and written on work carrie... Ver mais
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Localização
Trocar localizaçãoSoutham Drive, Southam, CV47 0RB Southam, Warwickshire, GB
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Veja o que dizem as avaliações
Reliable and trustworthy. They charged a fair price, conducted themselves professionally and did exactly what they said they would. They didn't look for additional work and treated me with respect.
A empresa respondeu
I booked in for a battery check Thursday night, took it in 8.30 Friday morning and the battery was checked and changed before 12. I have been going to Southam Tyres for a couple of years now and won't... Ver mais
A empresa respondeu
Have been using ProTyre Southam for last 3 years for my MOT, Service and other repairs. Honest Garage, Explain everything clearly and charge accordingly.
A empresa respondeu
Detalhes da empresa
- Loja de Pneus
- Loja de Freios
- Loja de Baterias de Carro
- Oficina de Inspeção Veicular
- Serviço de Motorista
- Serviço de alinhamento e balanceamento
Sobre Protyre Autocare - Southam
Escrito pela empresa
Escrito pela empresa
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Informações de contato
Southam Drive, Southam, CV47 0RB, Southam, Warwickshire, Reino Unido
- 01926 813510
4,7
Excelente
1 mil avaliações
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Website easy to navigate to find the…
Website easy to navigate to find the right tyre, useful information and straightforward to book fitting appointment.
Good service, friendly staff
3 de novembro de 2025
Resposta da Protyre Autocare - Southam
Hello Mr Gordon Savory,
We're happy the website was easy to use and booking was straightforward. Thank you for your positive feedback regarding our team's friendly service.
Best regards,
Eddie
Customer Care - Protyre
Resposta da Protyre Autocare - Southam
Hello Kate,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Southam branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Prompt start of work on arrival
Prompt start of work on arrival. Friendly staff.
Was surprised it took nearly 45mins to fit 2 new front tyres as my booking was for 8.30am and it was not busy.
17 de outubro de 2025
Above and beyond as usual :)
22 de outubro de 2025
Fantastic service
Fantastic service, never try and get you to have unnecessary work - upfront and honest as always
20 de outubro de 2025
Resposta da Protyre Autocare - Southam
Hello Mrs Wilson,
We would like to thank you for sharing your feedback regarding the service you received at our Southam branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Very efficient
Very efficient. Kind. - offered me a drink while I waited. Car parked for ease of access.
20 de outubro de 2025
Great service
Great service, really helpful with great advice. Always used Protyre, really professional.
20 de outubro de 2025
Poor communication and customer service.
My car went into Protyre Southam for an MOT on Monday 6th October 2025, which it failed on two points, cracked rims, and lower ball joints.
With the MOT due to expire, and my car now not permitted to be driven until the repairs were completed, I requested a quote for the work to replace the ball joints by Protyre Southam.
I was promised this quotation later that day, but received no such quote. I telephoned the next day, and no-one really knew anything about the quote, but I was told someone would look into it and get back to me later that day. Again, nothing.
I spent two more days chasing a quote, and a date for the work to be done, as I had no car, however, after telephoning for 4 days, and waiting on hold for 10 minutes each time, only to be cut off, and again, and again, and again, I gave up and contacted another garage, who gave me an instant quote, and availability within a couple of days to have the work done.
On Saturday 11th I finally received a quote, but now too late, but finally arranged the retest for Wednesday 15th October. Just not good enough.
I accept the garage can be busy. I accept someone needs to get a quote for parts, but this shouldn't take 5 days. Clear communication is critical, and here the communication was appalling. I could not get through on the phone, despite calling multiple times a day, waiting on hold and being cut off. This is not good enough.
I had no car for 10 days, mainly due to lack of communication, but also lack of action. The quote should have been the next day at worst. I could have made a decision, or arranged another garage.
What is this poor communication doing to the business? If people cannot get through, or wait days for quotes, they will go elsewhere, just like I did.
You need enough staff to answer the phone, and to arrange quotes, just as much as you require mechanics to do the work. You have a team of staff upstairs, so resource allocation should be better. Without customers you have no business, so you should be looking at your customer service as a priority, not an inconvenience.
The people doing the MOT were great, but the customer service and communication were awful.
I won't waste my time with Protyre Southam again, I'll take my car to the garage that responded, even though it is much farther away. At least I know what I'm getting.
6 de outubro de 2025
Resposta da Protyre Autocare - Southam
Dear David,
Thank you for bringing this to our attention.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Resposta da Protyre Autocare - Southam
Hello Mr Constantino,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Southam branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Amazing service from all at Southam
Amazing service from all at Southam! Special thanks to kieran, front of house with his exceptional hospitality from the minute I arrived with my vehicle.
10 de outubro de 2025
Resposta da Protyre Autocare - Southam
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Southam branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I got my car sorted but a bit pricey
I got my car sorted but a bit pricey. The price went up by £5 between phoning up and getting to the garage on the same day. I wasn't very please with the mechanics attitude towards me. Considering.
1 de outubro de 2025
Always good service
20 de agosto de 2025
Resposta da Protyre Autocare - Southam
Hello Richard,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Southam branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great experience
Great experience, everyone there is lovely! I felt comfortable and they explained everything to me rather than my boyfriend. Even went the extra mile and had a look at my exhaust for me when I said there had been a strange noise. Will be going back again :)
23 de setembro de 2025
Resposta da Protyre Autocare - Southam
Hello Lily,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Southam branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Great Service and reliability
Have used Prottyre Southam for many years, always had good service, good value and there is a real willingness to try to help and be flexible!
26 de setembro de 2025
Resposta da Protyre Autocare - Southam
Hello Chris,
We would like to thank you for sharing your feedback regarding the service you received at our Southam branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Tyre was promised to be ready first…
Tyre was promised to be ready first thing. Phoned at 10 to chase and eventually ready at 2.30pm. Quoted fully fitted but just given back as wheel to be fitted back to car by us!
Will not use again!
26 de setembro de 2025
Resposta da Protyre Autocare - Southam
Dear Trudy Laity,
Thank you for bringing this to our attention.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Good price great service
17 de setembro de 2025
Resposta da Protyre Autocare - Southam
Hello Andrew,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Southam branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
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