Protyre Autocare - Weston Super Mare Avaliações 

1.100
O TrustScore é 4.5 de um total de 5

4,6

Winterstoke Road, Weston Super Mare, BS23 3YG Weston Super Mare, North Somerset, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Polite knowledgeable staff, offering top quality service, prepared to talk in understandable language and provide you with options on what you require not just a hard sale on extras, quoting fair pri... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The customer service I received from Matt on the counter was exceptional. He explained everything from the start and kept me updated at each stage of my vehicle repair journey as it was not straight f... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Had my new tyre fitted after finding a bad puncture and ordering online the day before, the guys were fantastic as always. The chap on the reception was welcoming when we arrived and said hello to my... Ver mais

Avaliado com 4 de um total de 5 estrelas

Easy to book MOT, carried out quickly, new tyre needed and located and car booked in for next day. Seating/waiting area could be made more comfortable with just a few hundred £, maybe a table and som... Ver mais


Detalhes da empresa

  1. Loja de Pneus
  2. Loja de Freios
  3. Loja de Baterias de Carro
  4. Oficina de Inspeção Veicular
  5. Serviço de Motorista
  6. Serviço de alinhamento e balanceamento

Escrito pela empresa

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Informações de contato

  • Winterstoke Road, Weston Super Mare, BS23 3YG, Weston Super Mare, North Somerset, Reino Unido

  • 01934 429910

4,6

Excelente

O TrustScore é 4.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,6

Todas as avaliações

(1.100)

32.674 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great job

Great job. Treated me with honesty, which is difficult to find when fixing a car. Wish the best luck to them. Thanks.

10 de setembro de 2025
Avaliado com 5 de um total de 5 estrelas

Very friendly and helpful staff

Very friendly and helpful staff. Battery problem, good advice given and ordered in a replacement for same day. Kept me up to date with timings, changed quickly and back on the road… topped up my coolant too! Very pleased with Protyre…. My go to for MOT, service etc.

29 de setembro de 2025
Avaliado com 5 de um total de 5 estrelas

First rate service

Kept me informed with how it was progressing, we had a chat about issue's they found even came to check on my preference on tyre pressures very happy with service provided

15 de setembro de 2025
logotipo da Protyre Autocare - Weston Super Mare

Resposta da Protyre Autocare - Weston Super Mare

Hello Bryan,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Weston Super Mare branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Avaliado com 1 de um total de 5 estrelas

I was surprised and disappointed at how…

I was surprised and disappointed at how much the site and service has gone downhill. Not only dud it take almost 2.5 hours to fit two new tyre's the fitter asked for help twice and was told in a sharp manner to go and learn! Meanwhile I continue to wait. I have to get my car system corrected because they couldn't reset it and go somewhere else for the tracking they also couldn't do!

26 de setembro de 2025
logotipo da Protyre Autocare - Weston Super Mare

Resposta da Protyre Autocare - Weston Super Mare

Dear Jennifer,

Thank you for bringing this to our attention. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Avaliado com 2 de um total de 5 estrelas

Customer Service

I booked a specific time, was there on time as specified when I did the online order, but had to wait a further 1.5 hours before the tyres were fitted. Staff were chatting amongst themselves in the workshop whilst customers where waiting. Quality of work was good, need to improve customer service.

19 de setembro de 2025
logotipo da Protyre Autocare - Weston Super Mare

Resposta da Protyre Autocare - Weston Super Mare

Dear Rich,

Thank you for notifying us of your concerns.

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kind regards,
Kayleigh
Customer Care - Protyre

Avaliado com 5 de um total de 5 estrelas

Excellent

Professional, excellent and swift service

24 de setembro de 2025
logotipo da Protyre Autocare - Weston Super Mare

Resposta da Protyre Autocare - Weston Super Mare

Hello Customer,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Weston Super Mare branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Avaliado com 5 de um total de 5 estrelas

Needed two front tyres fitted quickly…

Needed two front tyres fitted quickly and without booking, and they were able to do it straight away. Very pleased with the fitting.

17 de setembro de 2025
logotipo da Protyre Autocare - Weston Super Mare

Resposta da Protyre Autocare - Weston Super Mare

Hello David,

We appreciate you taking the time to leave us feedback! We're happy to hear that the team in centre could quickly fit your front tyres without an appointment, and that you are pleased with our service.

Best regards,
Eddie
Customer Care - Protyre

Avaliado com 1 de um total de 5 estrelas

We had quite a surprising experience…

We had quite a surprising experience with this garage. My wife took our car in for an MOT, and it failed due to reported issues with the rear suspension and because the dipped headlights were said to be aimed too high. The garage then quoted nearly £300 to fix everything, including £40 just for headlight adjustment.

I asked my wife to bring the car home so I could check it myself. Our car has xenon headlights with automatic levelling, which already made me doubtful. At home I inspected the rear suspension and confirmed that the rear stabilisers needed replacing – I bought the parts and replaced them myself for just £44 (both sides).

I then checked the dipped headlights against a wall with a tape measure and they looked absolutely fine. To be certain, I took the car to Kwik-fit in Bridgwater and had them tested on their beam equipment – both headlights were aligned perfectly.

When we went back for the MOT re-test, things became confusing. While handing over the keys, a member of staff asked again if we had adjusted the headlights, to which I replied yes. Later, when collecting the car, I asked why they originally wanted £40 for adjustment if the lights were already correct.

The explanation given was that the headlights had been adjusted on the day of the MOT, which is why they were correct at the re-test. However, this didn’t really add up, because the MOT sheet listed the headlights as a major fault, and we had also been quoted £40 for the adjustment.

In my view, this situation suggested that we were being offered work that wasn’t actually needed, and I didn’t receive a clear explanation for the contradictions.

Based on this experience, I won’t be returning to this garage.

23 de setembro de 2025
Avaliação não solicitada
logotipo da Protyre Autocare - Weston Super Mare

Resposta da Protyre Autocare - Weston Super Mare

Dear Jackson Ivanovich,

Thank you for taking the time to bring this matter to our attention. We are sorry to hear that your recent visit to our Weston Super Mare branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this further for you, therefore if you wouldn't mind emailing us at customerrelations@protyre.co.uk and provide us with the registration of the vehicle in question and your best contact number, we will then raise this with higher management.

Kindest regards,
Georgia
Customer Care - Protyre

Avaliado com 5 de um total de 5 estrelas

Thank you to the lovely peeps at…

Thank you to the lovely peeps at Weston-super-Mare. I have been coming to you for years, on the recommendation of my sister.
You treat me like a human with respect and are never condescending just because I'm a woman.
Everyone is warm and friendly and I'm so excited to see the new waiting room with fab new coffee machine lol. You are the best in town. Cx

22 de setembro de 2025
logotipo da Protyre Autocare - Weston Super Mare

Resposta da Protyre Autocare - Weston Super Mare

Dear Carole

We're happy to hear that you've consistently had such positive experiences over the years at our Weston Super Mare branch !

It’s wonderful to know that you feel respected and valued.

We're also glad you’re excited about the new waiting room and coffee machine. Thank you for your kind words and continued support.

We will look forward to welcoming you again in the future
Kind regards
Kayliegh
Customer Care - Protyre

Avaliado com 5 de um total de 5 estrelas

Friendly welcome.

Friendly welcome works carried out in a professional manner and on time.
Good service and value for money many thanks.

19 de setembro de 2025
logotipo da Protyre Autocare - Weston Super Mare

Resposta da Protyre Autocare - Weston Super Mare

Dear John

We appreciate you taking the time to leave us this 5-star review!

We're happy to hear that you found our service professional, timely, and friendly at our Weston Super Mare branch .

Thank you for your positive feedback!

We will look forward to welcoming you again in the future
Kind regards
Kayliegh
Customer Care - Protyre

Avaliado com 5 de um total de 5 estrelas

Very good

Very good, mot booked on line work completed promptly. Staff very helpful and friendly. Will certainly be using Protyre in the future.

17 de setembro de 2025
logotipo da Protyre Autocare - Weston Super Mare

Resposta da Protyre Autocare - Weston Super Mare

Hello Elizabeth,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Weston Super Mare branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Avaliado com 5 de um total de 5 estrelas

Effective and friendly

Fast, effective, friendly, really fair prices

5 de setembro de 2025
logotipo da Protyre Autocare - Weston Super Mare

Resposta da Protyre Autocare - Weston Super Mare

Hello Benjamin,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Weston Super Mare branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Avaliado com 5 de um total de 5 estrelas

Let down by national retailer, Protyre came through

After being let down by a nearby national motor spares retailer, I called into Protyre WsM for a replacement 12v battery for my wife's Yaris hybrid.
I'm glad I did. Not only did Protyre fit it for me, something the other retailer weren't able to do, but it was cheaper. I will definitely come here first in future.

10 de setembro de 2025
Avaliado com 5 de um total de 5 estrelas

Amazing service

Amazing service, popped in with a broken tyre valve on my trailer.
Replaced within 10 minutes, and didn’t even charge me!!
Couldn’t ask for better, 100% recommended

8 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great atmosphere, friendly staff

Great atmosphere, staff were very friendly and managed to help with any queries i had. Marshall was really great and took the time to explain what was wrong with my car and what needed to be done rectify the problems. I will defiantly be using protyre weston again.

4 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Pleasant atmosphere generally.

Pleasant atmosphere generally.
Much larger and cleaner waiting area, although vending machine needs some attention, plus a bin into which used cups would be useful. When I was there there was just a bin lid on the floor.

1 de setembro de 2025

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