Pureclinica.com Avaliações 

1.245
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Ich bestelle seit Jahren bei Pureclinica, vor allem das Bilberry Extract in dieser besonderes hohen Konzentration sowie Glucosamine & Chondroitin 1500 mg. Genau dieses Verhältnis wurde mir von meine... Ver mais

Avaliado com 2 de um total de 5 estrelas

I used to be a PureClinica customer but not any more. I ordered some Co-Q10 earlier this year but nothing arrived. I waited for a few weeks, then contacted them. We haven't got any, they said. Why did... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have had bilateral knee pain for over 40 years, and I have degenerative disc disease in my lumbar and cervical spine. I have been taking Inflammease Ultra complete for almost 2 weeks - 1 tablet 30... Ver mais

Avaliado com 5 de um total de 5 estrelas

I love Pureclinica products. I have been using their hyaluronic acid tablets for myself and my horses for over a year with good results. I have just added their Collagen and HA daily tabs to... Ver mais

Detalhes da empresa

  1. Serviço de fitness e nutrição

Sobre Pureclinica.com

Escrito pela empresa

We are Pureclinica, a company founded in 2005 with three core values:

1. Produce high-strength supplements that deliver real results.
2. Offer them at an affordable price.
3. Provide thoughtful customer care independent of the business needs

We are grateful to all of our customers.

Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(1.245)

26 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

I am a recurrent buyer at PureClinica

I am a recurrent buyer at PureClinica. They offer high-quality products at a good price. Therefore, I consider that they give their customers an excellent quality/price ratio. It makes them a fair company. Moreover, they are efficient and try and solve the issues that their clients may have. This year, I had problems with the Spanish Customs office. PureClinica sales force have been very professional in solving the issues and they have refunded the extra cost I had. Highly recommended.

25 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Company to deal with

The ease of ordering, clear pricing, great offers and discounts. superb delivery and excellent customer service. What more can anyone want.
A really excellent company to deal with - thank you.

15 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

5 Star Customer Service and product

Delivery issues, through no fault of Pureclinica, were dealt with swiftly and brought to a very saisfactory conclusion. 5 stars for communication. I purchased Bilberry Extract 10,000mg. The bottle contains a very comprehensive list of ingredients and instructions. Another 5 stars. Reviews for this product are excellent although I have only just started to take the tablets. I have no hesitation in recommending Pureclinica.

17 de julho de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Le sérieux n’est plus au rendez-vous. Fuyez !

Cliente fidèle j’avais fait plusieurs commandes passées sur le site. Ma dernière commande n’a pas été livrée entièrement. J’ai envoyé plusieurs mails au service client qui restent sans réponse de leur part. Le sérieux n’est plus là. J’attends toujours désespérément mes produits alors qu’ils osent m’envoyer un mail promotionnel !!!
De plates excuses sur truspilot qui ne servent absolument à rien puisque Ben de purecilinica m’a même pas répondu au mail que je lui ai envoyé. Quel professionnalisme !
J’ai renvoyé un énième mail au service client qui se contente de me répondre que mon colis a soit disant été livré alors que je n’ai pas reçu mes produits. Aucune instruction de mon dossier. 100€ de commandé de perdu. Je qualifierais cela comme du vol manifeste.

6 de maio de 2024
Avaliação não solicitada
logotipo da Pureclinica.com

Resposta da Pureclinica.com

Salut
Je m'excuse d'avance pour la traduction de l'anglais vers le français, j'ai dû utiliser Google Translate.
Je suis vraiment désolé d'apprendre que vous n'avez pas encore reçu votre commande. Et je comprends vraiment et je souligne avec votre frustration que cette question n’a pas été réglée. Je ressentirais exactement la même chose.

Nous avons une équipe de service client dédiée, je ne peux donc pas offrir d'explication sur ce qui ne va pas ici.

C'est très inhabituel, d'autant plus que l'ensemble de notre personnel de service client était auparavant des prestataires de services de sensibilisation communautaire du National Health Service du Royaume-Uni.

Je réalise que cela ne signifie pas grand-chose pour vous maintenant, mais je le mentionne simplement pour démontrer notre engagement à prodiguer les meilleurs soins et l'attention dont nous avons besoin.

J'aimerais vraiment arranger ça pour vous. S'il vous plaît, pouvez-vous m'envoyer un e-mail directement à ben@pureclinica.com et je résoudrai personnellement ce problème pour vous.

Je ferai également un suivi auprès de l'équipe pour découvrir comment cela s'est produit.

Meilleures salutations
Ben


Hi
I apologize in advance for the translation from English to French, I had to use Google Translate.
I am really sorry to hear that you have not yet received your order. And I really understand and emphasize with your frustration that this has not been dealt with. I would feel exactly the same.

We have a dedicated customer care team so I cannot offer an explanation as to what has gone wrong here.

It is very unusual, especially as all of our customer care staff were previously UK National Health Service Community Outreach providers.

I realize this doesn't mean much to you now, but I just mention it to demonstrate the commitment to providing great care and attention we have.

I would really like to make this right for you. Please can you email me directly at ben@pureclinica.com and I will personally resolve this for you.

I will also follow up with the team to find out how this happened.

Kindest regards
Ben

Avaliado com 5 de um total de 5 estrelas

Absolutely fantastic customer service

Absolutely fantastic customer service! I had a question and reached out to them, and within the hour, they replied with a solution. Their prompt and helpful response was impressive, a big thanks to Olivia :)!! I’m very satisfied and will definitely continue using their services. Highly recommend!

9 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Thank you very much from America for…

Thank you very much from America for having these. Bought the triple pack previously and am back for more and more and more. I highly recommend this product for so much : diet, skin, anti aging, energy and overall mood. I have taken this recipe for years (1 daily) and it's amazing. I have tried green powder drinks, other oder drinks and a good number of supplements. These are the best. Do not recommend with other caffeine though, it has 800 mg green tea....which I love. Please try these. Only because if enough people don't buy it, I'm afraid it will go away, lol.

4 de julho de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Pureclinica - reputation redeemed

Following non-delivery of my order, it transpired that the order had not been processed. Once this was established Pureclinica were brilliant and fully empathised with my frustration. I received my order under a new order number within 48 hours together with two unsolicited gifts. This was clearly a failure of process but congratulations to Pureclinica for putting things right and two gestures of goodwill.

13 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A First Class Company - you will not be disappointed.…

I have been buying supplements from Pureclinica since 2016 and have always received first class service. The items are high quality with the advantage of 'the more you buy the cheaper they become', which, for the quality is good news. Delivery is usually made within 2 days - depending on whether a weekend is involved and any issues are speedily dealt with.
This is a Company that supplies high quality supplements and values customer service - you will not be disappointed.

13 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great products and customer service

From the moment I contacted customer service, the representative could not have been more helpful. They made my purchasing experience very easy and were very thankful for my business. I've been looking for a collagen product where I didn't have to take 3 or 4 pills at a time and finally found Pureclinica and I'm glad I did. To me, customer service, product quality and competitive pricing are everything to me and I give Pureclinica an A+++

16 de maio de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great products

Great products, great prices. Shipping takes a little longer, but I have learned to compensate for that. Well worth the wait.

31 de maio de 2024
Avaliado com 5 de um total de 5 estrelas

Great product; my super serum.

I have used this product for over a year now I am in still in awe how a product can contain so many essential ingredients and yet be so light and not thick and tacky . Leaves no residues and doesn’t block pores or cause breakouts. My skin has improved on this - compared to where I started from - the main plus of this serum for me is it has enabled me to drop the many serums I had to previously combine to achieve similar result ( but resulting in a thick and greasy paste on my face blocking my pores and causing breakouts ) . This combinstion serum in one bottle is so very light and makes my morning routines as sleek as possible .


Always a very good and responsive customer service! I use their product and each time I need to contact them it’s sleek and efficient .

22 de maio de 2024
Avaliação não solicitada

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